Support Board
Date/Time: Fri, 14 Mar 2025 19:18:11 +0000
Using Nasdaq TotalView Data for small timeframes
View Count: 824
| [2022-06-16 18:44:22] |
| User345901 - Posts: 9 |
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I see, thx for helping the refund, I signed the Market Data Agreements I believe. Now I can use Nasdaq TotalView to view daily timeframe, but smaller timeframe is just blank, do you know why?
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 Screenshot 2022-06-17 022721.png / V - Attached On 2022-06-16 18:43:40 UTC - Size: 103.48 KB - 130 views |
| [2022-06-16 19:10:01] |
| John - SC Support - Posts: 38669 |
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There is not reason for having issues with different timeframes, unless you have stored your data at a higher increment. Just to ensure this is not the case, check to make sure the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit is set to 1 Tick. From your image, the historical data had downloaded, but since that message is still on the screen it implies that it is still working on getting the Intraday historical data. If you have left the chart up, then by the time you are reading this, the chart should be fully loaded at this time. If you still do not have the data, then make sure you scale is set to Automatic and then reset the scale to ensure that the data isn't just off screen somewhere. Refer to the following for how to do this: Chart Scale and Scale Adjusting: Automatic (Scale Range) Chart Scale and Scale Adjusting: Resetting the Scale If you continue to have issues then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 01:53:24] |
| User345901 - Posts: 9 |
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Thx for reply, Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit is set to 1 Tick. And it just blank when I changed from daily to any timeframe smaller than it, say 1h, 15min, 5min etc...... I tried META, AAPL, and other stocks, same...... find symbal>>META-NQTV>>open historical chart>>daily pop out, but if I choose Open Intraday Chart, then just all black |
| [2022-06-17 14:15:41] |
| John - SC Support - Posts: 38669 |
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The only thing we can think is to check your Draw Type to ensure it is not Blank. Select Chart >> Chart Draw Type and make sure it is not set to Blank. There is a possibility that since you had activated both the Non-Professional and the Professional exchanges that this is causing a conflict. We see you had deactivated the Non-Professional exchange, but your agreements state that you are a non-professional. Which exchange option do you want to keep? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 14:26:44] |
| User345901 - Posts: 9 |
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I'm a non-professional guy. I checked my account as attachment, I activate non-professional exchange. Thanks Veggie |
| Screenshot 2022-06-17 222446.png / V - Attached On 2022-06-17 14:25:40 UTC - Size: 88.14 KB - 118 views |
| [2022-06-17 15:21:28] |
| John - SC Support - Posts: 38669 |
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Sorry, you are right. I misread the information. We will look into the issue with the exchanges to see if this might be the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 15:23:45] |
| John - SC Support - Posts: 38669 |
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We have fully cancelled the Professional exchange for your account. Please exit from Sierra Chart and restart. Then see if you can get the stock data. Make sure you are entering the symbols with the -NQTV suffix.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 15:39:34] |
| User345901 - Posts: 9 |
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Thx for checking, I restarted a few times, still nothing on intraday chart...can you remote my laptop SC to check?
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| [2022-06-17 15:56:51] |
| John - SC Support - Posts: 38669 |
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Please copy and paste your Message Log into this thread by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 16:10:23] |
| User345901 - Posts: 9 |
|
Reading Internal Order ID file. | 2022-06-17 23:37:24.593 Reading Trade Orders file. | 2022-06-17 23:37:24.720 Reading Trade Positions file. | 2022-06-17 23:37:24.720 Reading Trade Account Data files. | 2022-06-17 23:37:24.720 Software version: 2400 64-bit | 2022-06-17 23:37:24.738 Primary Thread ID: 15788 | 2022-06-17 23:37:24.738 Usage end date: 2022-07-27 | 2022-06-17 23:37:24.738 Enabled for: Advanced Features 2. | 2022-06-17 23:37:24.738 Enabled for: Sierra Chart Historical Data Service. | 2022-06-17 23:37:24.738 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-17 23:37:24.738 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-17 23:37:24.738 Enabled for exchange2: fairx_exchange.data | 2022-06-17 23:37:24.738 Enabled for exchange2: NASDAQ US stock data | 2022-06-17 23:37:24.738 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-17 23:37:24.738 Current selected Data/Trading service: SC Data - All Services | 2022-06-17 23:37:24.738 Custom symbol settings values: enabled | 2022-06-17 23:37:24.738 Chart Update Interval: 500 | 2022-06-17 23:37:24.738 Intraday Data Storage Time Unit: 0 | 2022-06-17 23:37:24.738 Time Zone: +08:00:00 (HKT+08) | 2022-06-17 23:37:24.738 2022-06-17 15:37:24 Local computer time in UTC | 2022-06-17 23:37:24.738 2022-06-17 23:37:24 Local computer time in SC Time Zone | 2022-06-17 23:37:24.738 2022-06-17 15:37:25 Server time in UTC | 2022-06-17 23:37:24.738 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-17 23:37:24.738 Program path: C:\SierraChart\ | 2022-06-17 23:37:24.738 Data Files path: C:\SierraChart\Data\ | 2022-06-17 23:37:24.738 OS Version Number: 10.0 | 2022-06-17 23:37:24.738 Locale Setting: C | 2022-06-17 23:37:24.738 DLLs: UserContributedStudies_64.dll | 2022-06-17 23:37:24.738 Allowed protected custom studies: | 2022-06-17 23:37:24.738 Crash reporter started: true | 2022-06-17 23:37:24.738 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-06-17 23:37:24.756 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:37:24.779 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-17 23:37:25.041 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-17 23:37:25.041 Received 5 login tokens. | 2022-06-17 23:37:25.544 Symbol settings MD5 received. Request ID: 1. | 2022-06-17 23:37:27.341 Symbol settings are up-to-date for scdataallservices. | 2022-06-17 23:37:27.341 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-06-17 23:37:29.909 META 3 Min #14 | Reloading chart. | 2022-06-17 23:37:29.947 Using symbol data fast lookup vector | 2022-06-17 23:37:30.440 Starting DelayedDownloadMonitoringTimer | 2022-06-17 23:37:30.440 Starting HDTimeoutTimer | 2022-06-17 23:37:30.440 Added historical Intraday data request for META to the queue. | 2022-06-17 23:37:30.440 Intraday data recording state for symbol META is set to download 'Pending'. | 2022-06-17 23:37:30.440 Triggering next historical data download in queue. | 2022-06-17 23:37:30.440 HD Request # 1 | Downloading Intraday chart data for META to the file META.scid. Service: equities.us | 2022-06-17 23:37:30.459 HD Request # 1 | Download start date-time: 2022-06-17 23:12:30.000000. File last date-time: 2022-06-17 23:12:30.743002 | 2022-06-17 23:37:30.459 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-06-17 23:37:30.459 Socket (1) | Creating socket. | 2022-06-17 23:37:30.459 Socket (1) | New receive buffer size: 5242880 | 2022-06-17 23:37:30.460 Socket (1) | Connecting to IP: 8.18.161.133. | 2022-06-17 23:37:30.460 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-06-17 23:37:30.864 HD Request # 1 | Sending historical data logon request message. | 2022-06-17 23:37:30.864 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-06-17 23:12:30. Record interval: 0. Symbol: META | 2022-06-17 23:37:31.515 HD Request # 1 | Decompressing data. | 2022-06-17 23:37:31.779 SC Data - All Services | Connected to server complete. | 2022-06-17 23:37:31.958 Triggering next historical data download in queue. | 2022-06-17 23:37:31.958 Triggering next historical data download in queue. | 2022-06-17 23:37:31.958 Triggering next historical data download in queue. | 2022-06-17 23:37:31.958 Triggering next historical data download in queue. | 2022-06-17 23:37:31.958 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-17 23:37:31.959 No download requests in the queue to start downloads for. | 2022-06-17 23:37:31.959 No download requests in the queue to start downloads for. | 2022-06-17 23:37:31.959 No download requests in the queue to start downloads for. | 2022-06-17 23:37:31.959 Using symbol data fast lookup vector | 2022-06-17 23:37:31.959 SC Data - All Services | Starting real-time market data updates for: META. ID: 1 Service code: equities.us | 2022-06-17 23:37:31.959 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: META | 2022-06-17 23:37:31.959 SC Data - All Services | Requesting security definition data for: META. ID: 1 | 2022-06-17 23:37:31.959 HD Request # 1 | Receiving Intraday data for META starting at 2022-06-17 23:12:30.292000 | 2022-06-17 23:37:31.987 Socket (1) | CloseSocket call. | 2022-06-17 23:37:31.988 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:37:31.988 Historical data download thread signaled to stop. | 2022-06-17 23:37:31.988 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-06-17 23:12:31.750000. | 2022-06-17 23:37:31.988 HD Request # 1 | Received 1987 Intraday data records from 2022-06-17 23:12:30.292000 to 2022-06-17 23:22:31.462000 (10.0 minutes) and wrote 1983 records for META | 2022-06-17 23:37:31.988 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:22:31.462000 | 2022-06-17 23:37:31.994 HD Request # 1 | Completion time: 1s. | 2022-06-17 23:37:31.994 HD Request # 1 | Intraday data download complete for META. Unique request ID: 1 | 2022-06-17 23:37:31.994 Removing historical data download ID 1. | 2022-06-17 23:37:31.994 Real-time Intraday chart data file updates started for META | 2022-06-17 23:37:31.994 Intraday chart data file opened for META | 2022-06-17 23:37:31.994 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:37:31.994 Triggering next historical data download in queue. | 2022-06-17 23:37:31.994 Initiating new historical data download for META to get the latest data since the download was started while not connected to primary service. | 2022-06-17 23:37:31.994 Added historical Intraday data request for META to the queue. | 2022-06-17 23:37:31.994 Intraday data recording state for symbol META is set to download 'Pending'. | 2022-06-17 23:37:31.994 Delaying start of download for META. | 2022-06-17 23:37:31.994 Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 23:37:32.192 Socket (1) | Closed. | 2022-06-17 23:37:32.192 HD Request # 2 | Downloading Intraday chart data for META to the file META.scid. Service: equities.us | 2022-06-17 23:37:36.463 HD Request # 2 | Download start date-time: 2022-06-17 23:22:31.000000. File last date-time: 2022-06-17 23:22:31.462000 | 2022-06-17 23:37:36.463 HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2022-06-17 23:37:36.463 Socket (1) | Creating socket. | 2022-06-17 23:37:36.463 Socket (1) | New receive buffer size: 5242880 | 2022-06-17 23:37:36.463 Socket (1) | Connecting to IP: 8.18.161.135. | 2022-06-17 23:37:36.463 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-06-17 23:37:36.815 HD Request # 2 | Sending historical data logon request message. | 2022-06-17 23:37:36.815 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-06-17 23:22:31. Record interval: 0. Symbol: META | 2022-06-17 23:37:37.458 HD Request # 2 | Decompressing data. | 2022-06-17 23:37:37.633 HD Request # 2 | Receiving Intraday data for META starting at 2022-06-17 23:22:31.162000 | 2022-06-17 23:37:37.633 Socket (1) | CloseSocket call. | 2022-06-17 23:37:37.633 Historical data download thread signaled to stop. | 2022-06-17 23:37:37.633 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:37:37.633 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-06-17 23:22:32.070000. | 2022-06-17 23:37:37.633 HD Request # 2 | Received 16 Intraday data records from 2022-06-17 23:22:31.162000 to 2022-06-17 23:22:37.322001 (6.2 seconds) and wrote 13 records for META | 2022-06-17 23:37:37.634 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:22:37.322001 | 2022-06-17 23:37:37.637 HD Request # 2 | Completion time: 1s. | 2022-06-17 23:37:37.637 HD Request # 2 | Intraday data download complete for META. Unique request ID: 2 | 2022-06-17 23:37:37.637 Removing historical data download ID 2. | 2022-06-17 23:37:37.637 Real-time Intraday chart data file updates started for META | 2022-06-17 23:37:37.637 Intraday chart data file opened for META | 2022-06-17 23:37:37.637 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:37:37.637 Triggering next historical data download in queue. | 2022-06-17 23:37:37.637 No download requests in the queue to start downloads for. | 2022-06-17 23:37:37.637 Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 23:37:37.805 Socket (1) | Closed. | 2022-06-17 23:37:37.805 meta-NQTV 60 Min #4 | Reloading chart. | 2022-06-17 23:38:01.385 AAPL-NQTV Daily #2 | Reloading chart. | 2022-06-17 23:38:01.394 meta-NQTV 60 Min #3 | Reloading chart. | 2022-06-17 23:38:01.423 AMC-NQTV 1 Min #1 | Reloading chart. | 2022-06-17 23:38:01.433 AMC-NQTV 60 Min #5 | Reloading chart. | 2022-06-17 23:38:01.458 meta-NQTV 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\meta-NQTV.scid | 2022-06-17 23:38:01.476 meta-NQTV 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\meta-NQTV.scid | 2022-06-17 23:38:01.483 AMC-NQTV 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMC-NQTV.scid | 2022-06-17 23:38:01.486 AMC-NQTV 60 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMC-NQTV.scid | 2022-06-17 23:38:01.500 Mapping meta-NQTV to meta-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.883 SC Data - All Services | Starting real-time market data updates for: meta-NQTV (meta-NQTV). ID: 2 Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.883 SC Data - All Services | Connecting to the server ds25.sierracharts.com. Port 443 | 2022-06-17 23:38:01.883 DTC Client socket (1) | Creating socket. | 2022-06-17 23:38:01.883 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-17 23:38:01.883 DTC Client socket (1) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:38:01.883 SC Data - All Services | Requesting security definition data for: meta-NQTV (meta-NQTV). ID: 2 | 2022-06-17 23:38:01.886 Added historical Intraday data request for meta-NQTV to the queue. | 2022-06-17 23:38:01.886 Intraday data recording state for symbol meta-NQTV is set to download 'Pending'. | 2022-06-17 23:38:01.886 Triggering next historical data download in queue. | 2022-06-17 23:38:01.886 Delaying start of download for meta-NQTV. | 2022-06-17 23:38:01.887 Starting DelayedDownloadMonitoringTimer | 2022-06-17 23:38:01.916 Starting HDTimeoutTimer | 2022-06-17 23:38:01.916 Added historical Daily data request for AAPL-NQTV to the queue. | 2022-06-17 23:38:01.916 Triggering next historical data download in queue. | 2022-06-17 23:38:01.916 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.916 SC Data - All Services | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.916 SC Data - All Services | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 3 | 2022-06-17 23:38:01.916 HD Request # 3 | Downloading Historical Daily chart data for AAPL-NQTV. Starting date: 2022-06-14. Service: nasdaq_exchange.data | 2022-06-17 23:38:01.920 Mapping AMC-NQTV to AMC-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.946 SC Data - All Services | Starting real-time market data updates for: AMC-NQTV (AMC-NQTV). ID: 4 Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.946 SC Data - All Services | Requesting security definition data for: AMC-NQTV (AMC-NQTV). ID: 4 | 2022-06-17 23:38:01.946 Added historical Intraday data request for AMC-NQTV to the queue. | 2022-06-17 23:38:01.946 Intraday data recording state for symbol AMC-NQTV is set to download 'Pending'. | 2022-06-17 23:38:01.947 Triggering next historical data download in queue. | 2022-06-17 23:38:01.947 SC Data - All Services | Network connection to server complete. | 2022-06-17 23:38:02.114 SC Data - All Services | Starting socket receive thread. | 2022-06-17 23:38:02.114 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-06-17 23:38:02.114 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-17 23:38:02.436 SC Data - All Services | Sending logon request message. | 2022-06-17 23:38:02.436 HD Request # 3 | Requesting historical Daily data for AAPL starting at 2022-06-13. SC External HD service. | 2022-06-17 23:38:03.123 SC Data - All Services | Received logon response. | 2022-06-17 23:38:03.333 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-17 23:38:03.333 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-17 23:38:03.333 SC Data - All Services | Successfully connected. | 2022-06-17 23:38:03.333 SC Data - All Services | Trading is not supported. | 2022-06-17 23:38:03.333 SC Data - All Services | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-06-17 23:38:03.333 SC Data - All Services | Restarting real-time data updates for symbol: AMC-NQTV -> AMC-NQTV | 2022-06-17 23:38:03.333 SC Data - All Services | Restarting real-time data updates for symbol: meta-NQTV -> meta-NQTV | 2022-06-17 23:38:03.333 SC Data - All Services | Received security definition for symbol AAPL-NQTV | 2022-06-17 23:38:03.645 SC Data - All Services | Received security definition for symbol AMC-NQTV | 2022-06-17 23:38:03.645 SC Data - All Services | Received security definition for symbol meta-NQTV | 2022-06-17 23:38:03.645 HD Request # 3 | Receiving historical Daily data for AAPL-NQTV starting at 2022-06-14. | 2022-06-17 23:38:04.042 HD Request # 3 | Writing historical Daily data to the file AAPL-NQTV.dly. | 2022-06-17 23:38:04.043 HD Request # 3 | Bytes received: 213 | 2022-06-17 23:38:04.081 HD Request # 3 | Received 4 Daily data records from 2022-06-14 00:00:00 to 2022-06-16 00:00:00 (3.0 days) and wrote 3 records for AAPL-NQTV | 2022-06-17 23:38:04.081 HD Request # 3 | Completion time: 3s. | 2022-06-17 23:38:04.081 HD Request # 3 | Daily data download complete for AAPL-NQTV. Unique request ID: 4 | 2022-06-17 23:38:04.081 Removing historical data download ID 4. | 2022-06-17 23:38:04.081 Triggering next historical data download in queue. | 2022-06-17 23:38:04.081 No download requests in the queue to start downloads for. | 2022-06-17 23:38:04.081 AAPL-NQTV[M] Daily #2 | Reloading chart. | 2022-06-17 23:38:04.421 HD Request # 4 | Downloading Intraday chart data for meta-NQTV to the file meta-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:38:08.562 HD Request # 4 | Download start date-time: 2022-06-17 23:37:00.000000. File last date-time: 2022-06-17 23:37:00.243003 | 2022-06-17 23:38:08.562 HD Request # 4 | Using server: ds25.sierracharts.com port 10149 | 2022-06-17 23:38:08.562 Socket (2) | Creating socket. | 2022-06-17 23:38:08.562 Socket (2) | New receive buffer size: 5242880 | 2022-06-17 23:38:08.562 Socket (2) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:38:08.562 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-06-17 23:38:08.997 HD Request # 4 | Sending historical data logon request message. | 2022-06-17 23:38:08.997 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-06-17 23:37:00. Record interval: 0. Symbol: meta-NQTV | 2022-06-17 23:38:09.644 HD Request # 4 | Decompressing data. | 2022-06-17 23:38:09.937 HD Request # 4 | Receiving Intraday data for meta-NQTV starting at 2022-06-17 23:37:00.023000 | 2022-06-17 23:38:09.938 Socket (2) | CloseSocket call. | 2022-06-17 23:38:09.939 Historical data download thread signaled to stop. | 2022-06-17 23:38:09.939 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:38:09.939 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-06-17 23:37:04.022000. | 2022-06-17 23:38:09.939 HD Request # 4 | Received 145 Intraday data records from 2022-06-17 23:37:00.023000 to 2022-06-17 23:38:08.611001 (68.6 seconds) and wrote 138 records for meta-NQTV | 2022-06-17 23:38:09.939 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:38:08.611001 | 2022-06-17 23:38:09.945 Added 1 Time and Sales records to Intraday data file for meta-NQTV after download. | 2022-06-17 23:38:09.945 HD Request # 4 | Completion time: 1s. | 2022-06-17 23:38:09.945 HD Request # 4 | Intraday data download complete for meta-NQTV. Unique request ID: 3 | 2022-06-17 23:38:09.945 Removing historical data download ID 3. | 2022-06-17 23:38:09.945 Real-time Intraday chart data file updates started for meta-NQTV | 2022-06-17 23:38:09.945 Intraday chart data file opened for meta-NQTV | 2022-06-17 23:38:09.945 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:38:09.945 Triggering next historical data download in queue. | 2022-06-17 23:38:09.945 HD Request # 5 | Downloading Intraday chart data for AMC-NQTV to the file AMC-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:38:09.945 HD Request # 5 | Download start date-time: 2022-06-17 23:36:55.000000. File last date-time: 2022-06-17 23:36:55.455001 | 2022-06-17 23:38:09.945 HD Request # 5 | Using server: ds25.sierracharts.com port 10150 | 2022-06-17 23:38:09.946 Socket (3) | Creating socket. | 2022-06-17 23:38:09.946 Socket (3) | New receive buffer size: 5242880 | 2022-06-17 23:38:09.946 Socket (3) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:38:09.946 Socket (2) | Socket gracefully closed by remote side. | 2022-06-17 23:38:10.172 Socket (2) | Closed. | 2022-06-17 23:38:10.172 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-06-17 23:38:10.422 HD Request # 5 | Sending historical data logon request message. | 2022-06-17 23:38:10.422 HD Request # 5 | Requesting Intraday data. Start date-time: 2022-06-17 23:36:55. Record interval: 0. Symbol: AMC-NQTV | 2022-06-17 23:38:10.638 HD Request # 5 | Decompressing data. | 2022-06-17 23:38:10.856 HD Request # 5 | Receiving Intraday data for AMC-NQTV starting at 2022-06-17 23:36:55.455000 | 2022-06-17 23:38:10.856 Socket (3) | CloseSocket call. | 2022-06-17 23:38:10.856 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:38:10.857 Historical data download thread signaled to stop. | 2022-06-17 23:38:10.857 HD Request # 5 | Timestamp of first Intraday data file record written: 2022-06-17 23:37:02.939000. | 2022-06-17 23:38:10.857 HD Request # 5 | Received 50 Intraday data records from 2022-06-17 23:36:55.455000 to 2022-06-17 23:38:03.073001 (67.6 seconds) and wrote 48 records for AMC-NQTV | 2022-06-17 23:38:10.857 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:38:03.073001 | 2022-06-17 23:38:10.863 Added 3 Time and Sales records to Intraday data file for AMC-NQTV after download. | 2022-06-17 23:38:10.863 HD Request # 5 | Completion time: 1s. | 2022-06-17 23:38:10.863 HD Request # 5 | Intraday data download complete for AMC-NQTV. Unique request ID: 5 | 2022-06-17 23:38:10.863 Removing historical data download ID 5. | 2022-06-17 23:38:10.863 Real-time Intraday chart data file updates started for AMC-NQTV | 2022-06-17 23:38:10.863 Intraday chart data file opened for AMC-NQTV | 2022-06-17 23:38:10.863 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:38:10.863 Triggering next historical data download in queue. | 2022-06-17 23:38:10.863 No download requests in the queue to start downloads for. | 2022-06-17 23:38:10.863 Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 23:38:11.111 Socket (3) | Closed. | 2022-06-17 23:38:11.111 Opened cached Intraday file: C:\SierraChart\Data\meta-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:38:15.124 Opened cached Intraday file: C:\SierraChart\Data\AMC-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:38:40.290 File >> Disconnect selected. | 2022-06-17 23:50:28.392 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-17 23:50:28.392 DTC Client socket (1) | CloseSocket call. | 2022-06-17 23:50:28.393 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:28.393 SC Data - All Services | Disconnected from the server. | 2022-06-17 23:50:28.393 SC Data - All Services | Disconnected. | 2022-06-17 23:50:28.393 SC Data - All Services | Connected to server complete. | 2022-06-17 23:50:30.642 Triggering next historical data download in queue. | 2022-06-17 23:50:30.642 Triggering next historical data download in queue. | 2022-06-17 23:50:30.642 Triggering next historical data download in queue. | 2022-06-17 23:50:30.642 Triggering next historical data download in queue. | 2022-06-17 23:50:30.642 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-17 23:50:30.642 No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642 No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642 No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642 No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642 Mapping meta-NQTV to meta-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643 Using symbol data fast lookup vector | 2022-06-17 23:50:30.643 SC Data - All Services | Starting real-time market data updates for: meta-NQTV (meta-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643 SC Data - All Services | Connecting to the server ds25.sierracharts.com. Port 443 | 2022-06-17 23:50:30.643 SC Data - All Services | Requesting security definition data for: meta-NQTV (meta-NQTV). ID: 1 | 2022-06-17 23:50:30.643 Added historical Intraday data request for meta-NQTV to the queue. | 2022-06-17 23:50:30.643 Intraday data recording state for symbol meta-NQTV is set to download 'Pending'. | 2022-06-17 23:50:30.643 Triggering next historical data download in queue. | 2022-06-17 23:50:30.643 Delaying start of download for meta-NQTV. | 2022-06-17 23:50:30.643 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643 SC Data - All Services | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 2 Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643 SC Data - All Services | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 2 | 2022-06-17 23:50:30.643 DTC Client socket (2) | Creating socket. | 2022-06-17 23:50:30.643 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-17 23:50:30.643 DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:50:30.643 Mapping AMC-NQTV to AMC-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643 SC Data - All Services | Starting real-time market data updates for: AMC-NQTV (AMC-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643 SC Data - All Services | Requesting security definition data for: AMC-NQTV (AMC-NQTV). ID: 3 | 2022-06-17 23:50:30.643 Added historical Intraday data request for AMC-NQTV to the queue. | 2022-06-17 23:50:30.643 Intraday data recording state for symbol AMC-NQTV is set to download 'Pending'. | 2022-06-17 23:50:30.643 Triggering next historical data download in queue. | 2022-06-17 23:50:30.643 SC Data - All Services | Starting real-time market data updates for: META. ID: 4 Service code: equities.us | 2022-06-17 23:50:30.646 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: META | 2022-06-17 23:50:30.646 SC Data - All Services | Requesting security definition data for: META. ID: 4 | 2022-06-17 23:50:30.646 Added historical Intraday data request for META to the queue. | 2022-06-17 23:50:30.646 Intraday data recording state for symbol META is set to download 'Pending'. | 2022-06-17 23:50:30.646 Triggering next historical data download in queue. | 2022-06-17 23:50:30.646 SC Data - All Services | Network connection to server complete. | 2022-06-17 23:50:30.869 SC Data - All Services | Starting socket receive thread. | 2022-06-17 23:50:30.869 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-06-17 23:50:30.869 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:31.092 SC Data - All Services | Sending logon request message. | 2022-06-17 23:50:31.092 SC Data - All Services | Received logon response. | 2022-06-17 23:50:31.967 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-17 23:50:31.967 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-17 23:50:31.967 SC Data - All Services | Successfully connected. | 2022-06-17 23:50:31.967 SC Data - All Services | Trading is not supported. | 2022-06-17 23:50:31.967 SC Data - All Services | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-06-17 23:50:31.967 SC Data - All Services | Restarting real-time data updates for symbol: AMC-NQTV -> AMC-NQTV | 2022-06-17 23:50:31.967 SC Data - All Services | Restarting real-time data updates for symbol: meta-NQTV -> meta-NQTV | 2022-06-17 23:50:31.967 SC Data - All Services | Received security definition for symbol AAPL-NQTV | 2022-06-17 23:50:32.293 SC Data - All Services | Received security definition for symbol AMC-NQTV | 2022-06-17 23:50:32.293 SC Data - All Services | Received security definition for symbol meta-NQTV | 2022-06-17 23:50:32.293 HD Request # 6 | Downloading Intraday chart data for meta-NQTV to the file meta-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:50:37.763 HD Request # 6 | Download start date-time: 2022-06-17 23:50:28.000000. File last date-time: 2022-06-17 23:50:28.738001 | 2022-06-17 23:50:37.763 HD Request # 6 | Using server: ds25.sierracharts.com port 10149 | 2022-06-17 23:50:37.763 Socket (3) | Creating socket. | 2022-06-17 23:50:37.763 Socket (3) | New receive buffer size: 5242880 | 2022-06-17 23:50:37.763 Socket (3) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:50:37.763 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:38.204 HD Request # 6 | Sending historical data logon request message. | 2022-06-17 23:50:38.204 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-06-17 23:50:28. Record interval: 0. Symbol: meta-NQTV | 2022-06-17 23:50:38.853 HD Request # 6 | Decompressing data. | 2022-06-17 23:50:39.070 HD Request # 6 | Receiving Intraday data for meta-NQTV starting at 2022-06-17 23:50:28.738000 | 2022-06-17 23:50:39.070 Socket (3) | CloseSocket call. | 2022-06-17 23:50:39.071 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:39.071 Historical data download thread signaled to stop. | 2022-06-17 23:50:39.071 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-06-17 23:50:31.750000. | 2022-06-17 23:50:39.071 HD Request # 6 | Received 10 Intraday data records from 2022-06-17 23:50:28.738000 to 2022-06-17 23:50:31.970000 (3.2 seconds) and wrote 8 records for meta-NQTV | 2022-06-17 23:50:39.071 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:50:31.970000 | 2022-06-17 23:50:39.075 HD Request # 6 | Completion time: 2s. | 2022-06-17 23:50:39.075 HD Request # 6 | Intraday data download complete for meta-NQTV. Unique request ID: 6 | 2022-06-17 23:50:39.075 Removing historical data download ID 6. | 2022-06-17 23:50:39.075 Real-time Intraday chart data file updates started for meta-NQTV | 2022-06-17 23:50:39.075 Intraday chart data file opened for meta-NQTV | 2022-06-17 23:50:39.075 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:50:39.075 Triggering next historical data download in queue. | 2022-06-17 23:50:39.075 HD Request # 7 | Downloading Intraday chart data for AMC-NQTV to the file AMC-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:50:39.075 HD Request # 7 | Download start date-time: 2022-06-17 23:50:25.000000. File last date-time: 2022-06-17 23:50:25.157007 | 2022-06-17 23:50:39.075 HD Request # 7 | Using server: ds25.sierracharts.com port 10150 | 2022-06-17 23:50:39.075 Socket (4) | Creating socket. | 2022-06-17 23:50:39.075 Socket (4) | New receive buffer size: 5242880 | 2022-06-17 23:50:39.075 Socket (4) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:50:39.075 Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 23:50:39.287 Socket (3) | Closed. | 2022-06-17 23:50:39.287 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:39.510 HD Request # 7 | Sending historical data logon request message. | 2022-06-17 23:50:39.510 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-06-17 23:50:25. Record interval: 0. Symbol: AMC-NQTV | 2022-06-17 23:50:39.730 HD Request # 7 | Decompressing data. | 2022-06-17 23:50:39.971 HD Request # 7 | Receiving Intraday data for AMC-NQTV starting at 2022-06-17 23:50:25.157000 | 2022-06-17 23:50:39.972 Socket (4) | CloseSocket call. | 2022-06-17 23:50:39.972 Historical data download thread signaled to stop. | 2022-06-17 23:50:39.972 HD Request # 7 | Received 8 Intraday data records from 2022-06-17 23:50:25.157000 to 2022-06-17 23:50:25.157007 (0.0 seconds) and wrote 0 records for AMC-NQTV | 2022-06-17 23:50:39.972 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:50:25.157007 | 2022-06-17 23:50:39.973 HD Request # 7 | Completion time: 0s. | 2022-06-17 23:50:39.973 HD Request # 7 | Intraday data download complete for AMC-NQTV. Unique request ID: 7 | 2022-06-17 23:50:39.973 Removing historical data download ID 7. | 2022-06-17 23:50:39.973 Real-time Intraday chart data file updates started for AMC-NQTV | 2022-06-17 23:50:39.973 Intraday chart data file opened for AMC-NQTV | 2022-06-17 23:50:39.973 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:50:39.973 Triggering next historical data download in queue. | 2022-06-17 23:50:39.973 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:39.973 HD Request # 8 | Downloading Intraday chart data for META to the file META.scid. Service: equities.us | 2022-06-17 23:50:39.973 HD Request # 8 | Download start date-time: 2022-06-17 23:22:37.000000. File last date-time: 2022-06-17 23:22:37.322001 | 2022-06-17 23:50:39.973 HD Request # 8 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-06-17 23:50:39.973 Socket (3) | Creating socket. | 2022-06-17 23:50:39.973 Socket (3) | New receive buffer size: 5242880 | 2022-06-17 23:50:39.973 Socket (3) | Connecting to IP: 8.18.161.133. | 2022-06-17 23:50:39.973 Socket (4) | Socket gracefully closed by remote side. | 2022-06-17 23:50:40.188 Socket (4) | Closed. | 2022-06-17 23:50:40.188 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:40.342 HD Request # 8 | Sending historical data logon request message. | 2022-06-17 23:50:40.342 Opened cached Intraday file: C:\SierraChart\Data\meta-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:50:40.690 Opened cached Intraday file: C:\SierraChart\Data\AMC-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:50:40.691 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-06-17 23:22:37. Record interval: 0. Symbol: META | 2022-06-17 23:50:41.009 HD Request # 8 | Decompressing data. | 2022-06-17 23:50:41.372 HD Request # 8 | Receiving Intraday data for META starting at 2022-06-17 23:22:37.322000 | 2022-06-17 23:50:42.052 Socket (3) | CloseSocket call. | 2022-06-17 23:50:42.053 Historical data download thread signaled to stop. | 2022-06-17 23:50:42.053 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:42.053 HD Request # 8 | Timestamp of first Intraday data file record written: 2022-06-17 23:22:38.631000. | 2022-06-17 23:50:42.053 HD Request # 8 | Received 3056 Intraday data records from 2022-06-17 23:22:37.322000 to 2022-06-17 23:35:41.209026 (13.1 minutes) and wrote 3054 records for META | 2022-06-17 23:50:42.053 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:35:41.209026 | 2022-06-17 23:50:42.060 HD Request # 8 | Completion time: 3s. | 2022-06-17 23:50:42.060 HD Request # 8 | Intraday data download complete for META. Unique request ID: 8 | 2022-06-17 23:50:42.060 Removing historical data download ID 8. | 2022-06-17 23:50:42.060 Real-time Intraday chart data file updates started for META | 2022-06-17 23:50:42.060 Intraday chart data file opened for META | 2022-06-17 23:50:42.060 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:50:42.060 Triggering next historical data download in queue. | 2022-06-17 23:50:42.060 No download requests in the queue to start downloads for. | 2022-06-17 23:50:42.060 Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 23:50:42.257 Socket (3) | Closed. | 2022-06-17 23:50:42.257 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-06-17 23:52:48.097 DTC Client socket (1) | Closed. | 2022-06-17 23:52:48.097 DTC Client socket (1) | Deleting network socket now after delay. | 2022-06-17 23:53:18.113 |
| [2022-06-17 16:32:39] |
| John - SC Support - Posts: 38669 |
|
Your log shows you are getting data. Please attach your chartbook to this thread for us to take a look. Refer to the following for how to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 16:37:28] |
| User345901 - Posts: 9 |
|
Sure, here you are, many thx~
|
 Chartbook1.Cht - Attached On 2022-06-17 16:36:55 UTC - Size: 5.61 KB - 290 views |
| [2022-06-17 17:32:58] |
| |
|
The issue is not related to this: Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit is set to 1 Tick.
We set the time zone for all of the charts in your Chartbook to US Eastern time. Save and open the attached Chartbook and you should see the chart bars. If not, let us know. Instructions: Chartbooks (Workspaces): Using a Chartbook Provided by Sierra Chart Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-17 17:34:18
|
| UserChartbook1.Cht - Attached On 2022-06-17 17:32:51 UTC - Size: 5.66 KB - 231 views |
| [2022-06-18 15:46:44] |
| User345901 - Posts: 9 |
|
Work like a charm! Thank you!
|
| [2022-06-21 14:02:27] |
| User345901 - Posts: 9 |
|
Oh no, need to ask for help again , today I can't see any update on both 3m and Daly chart, even the market opened...
|
| [2022-06-21 14:49:21] |
| John - SC Support - Posts: 38669 |
|
Change your Session Times so they cover the full 24 hour day. That ensure that the session times are not an issue. Refer to the following: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 15:29:31] |
| User345901 - Posts: 9 |
|
Okay , after 15min, suddenly work, should be really ok this time!!
|
To post a message in this thread, you need to log in with your Sierra Chart account: