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Date/Time: Fri, 14 Mar 2025 18:08:00 +0000



Using Nasdaq TotalView Data for small timeframes

View Count: 823

[2022-06-16 18:44:22]
User345901 - Posts: 9
I see, thx for helping the refund, I signed the Market Data Agreements I believe. Now I can use Nasdaq TotalView to view daily timeframe, but smaller timeframe is just blank, do you know why?
imageScreenshot 2022-06-17 022721.png / V - Attached On 2022-06-16 18:43:40 UTC - Size: 103.48 KB - 129 views
[2022-06-16 19:10:01]
John - SC Support - Posts: 38669
There is not reason for having issues with different timeframes, unless you have stored your data at a higher increment. Just to ensure this is not the case, check to make sure the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit is set to 1 Tick.

From your image, the historical data had downloaded, but since that message is still on the screen it implies that it is still working on getting the Intraday historical data.

If you have left the chart up, then by the time you are reading this, the chart should be fully loaded at this time.

If you still do not have the data, then make sure you scale is set to Automatic and then reset the scale to ensure that the data isn't just off screen somewhere. Refer to the following for how to do this:
Chart Scale and Scale Adjusting: Automatic (Scale Range)

Chart Scale and Scale Adjusting: Resetting the Scale

If you continue to have issues then let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 01:53:24]
User345901 - Posts: 9
Thx for reply, Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit is set to 1 Tick.

And it just blank when I changed from daily to any timeframe smaller than it, say 1h, 15min, 5min etc......

I tried META, AAPL, and other stocks, same...... find symbal>>META-NQTV>>open historical chart>>daily pop out, but if I choose Open Intraday Chart, then just all black
[2022-06-17 14:15:41]
John - SC Support - Posts: 38669
The only thing we can think is to check your Draw Type to ensure it is not Blank. Select Chart >> Chart Draw Type and make sure it is not set to Blank.

There is a possibility that since you had activated both the Non-Professional and the Professional exchanges that this is causing a conflict. We see you had deactivated the Non-Professional exchange, but your agreements state that you are a non-professional. Which exchange option do you want to keep?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 14:26:44]
User345901 - Posts: 9
I'm a non-professional guy. I checked my account as attachment, I activate non-professional exchange.
Thanks
Veggie
imageScreenshot 2022-06-17 222446.png / V - Attached On 2022-06-17 14:25:40 UTC - Size: 88.14 KB - 117 views
[2022-06-17 15:21:28]
John - SC Support - Posts: 38669
Sorry, you are right. I misread the information.

We will look into the issue with the exchanges to see if this might be the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 15:23:45]
John - SC Support - Posts: 38669
We have fully cancelled the Professional exchange for your account. Please exit from Sierra Chart and restart. Then see if you can get the stock data. Make sure you are entering the symbols with the -NQTV suffix.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 15:39:34]
User345901 - Posts: 9
Thx for checking, I restarted a few times, still nothing on intraday chart...can you remote my laptop SC to check?
image1.png / V - Attached On 2022-06-17 15:35:59 UTC - Size: 68.36 KB - 122 views
image2.png / V - Attached On 2022-06-17 15:36:03 UTC - Size: 37.54 KB - 107 views
[2022-06-17 15:56:51]
John - SC Support - Posts: 38669
Please copy and paste your Message Log into this thread by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 16:10:23]
User345901 - Posts: 9
Reading Internal Order ID file. | 2022-06-17 23:37:24.593
Reading Trade Orders file. | 2022-06-17 23:37:24.720
Reading Trade Positions file. | 2022-06-17 23:37:24.720
Reading Trade Account Data files. | 2022-06-17 23:37:24.720
Software version: 2400 64-bit | 2022-06-17 23:37:24.738
Primary Thread ID: 15788 | 2022-06-17 23:37:24.738
Usage end date: 2022-07-27 | 2022-06-17 23:37:24.738
Enabled for: Advanced Features 2. | 2022-06-17 23:37:24.738
Enabled for: Sierra Chart Historical Data Service. | 2022-06-17 23:37:24.738
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-17 23:37:24.738
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-17 23:37:24.738
Enabled for exchange2: fairx_exchange.data | 2022-06-17 23:37:24.738
Enabled for exchange2: NASDAQ US stock data | 2022-06-17 23:37:24.738
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-17 23:37:24.738
Current selected Data/Trading service: SC Data - All Services | 2022-06-17 23:37:24.738
Custom symbol settings values: enabled | 2022-06-17 23:37:24.738
Chart Update Interval: 500 | 2022-06-17 23:37:24.738
Intraday Data Storage Time Unit: 0 | 2022-06-17 23:37:24.738
Time Zone: +08:00:00 (HKT+08) | 2022-06-17 23:37:24.738
2022-06-17 15:37:24 Local computer time in UTC | 2022-06-17 23:37:24.738
2022-06-17 23:37:24 Local computer time in SC Time Zone | 2022-06-17 23:37:24.738
2022-06-17 15:37:25 Server time in UTC | 2022-06-17 23:37:24.738
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-17 23:37:24.738
Program path: C:\SierraChart\ | 2022-06-17 23:37:24.738
Data Files path: C:\SierraChart\Data\ | 2022-06-17 23:37:24.738
OS Version Number: 10.0 | 2022-06-17 23:37:24.738
Locale Setting: C | 2022-06-17 23:37:24.738
DLLs: UserContributedStudies_64.dll | 2022-06-17 23:37:24.738
Allowed protected custom studies: | 2022-06-17 23:37:24.738
Crash reporter started: true | 2022-06-17 23:37:24.738

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-06-17 23:37:24.756
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:37:24.779
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-17 23:37:25.041
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-17 23:37:25.041
Received 5 login tokens. | 2022-06-17 23:37:25.544
Symbol settings MD5 received. Request ID: 1. | 2022-06-17 23:37:27.341
Symbol settings are up-to-date for scdataallservices. | 2022-06-17 23:37:27.341
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-06-17 23:37:29.909
META 3 Min #14 | Reloading chart. | 2022-06-17 23:37:29.947
Using symbol data fast lookup vector | 2022-06-17 23:37:30.440
Starting DelayedDownloadMonitoringTimer | 2022-06-17 23:37:30.440
Starting HDTimeoutTimer | 2022-06-17 23:37:30.440
Added historical Intraday data request for META to the queue. | 2022-06-17 23:37:30.440
Intraday data recording state for symbol META is set to download 'Pending'. | 2022-06-17 23:37:30.440
Triggering next historical data download in queue. | 2022-06-17 23:37:30.440
HD Request # 1 | Downloading Intraday chart data for META to the file META.scid. Service: equities.us | 2022-06-17 23:37:30.459
HD Request # 1 | Download start date-time: 2022-06-17 23:12:30.000000. File last date-time: 2022-06-17 23:12:30.743002 | 2022-06-17 23:37:30.459
HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-06-17 23:37:30.459
Socket (1) | Creating socket. | 2022-06-17 23:37:30.459
Socket (1) | New receive buffer size: 5242880 | 2022-06-17 23:37:30.460
Socket (1) | Connecting to IP: 8.18.161.133. | 2022-06-17 23:37:30.460
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-06-17 23:37:30.864
HD Request # 1 | Sending historical data logon request message. | 2022-06-17 23:37:30.864
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-06-17 23:12:30. Record interval: 0. Symbol: META | 2022-06-17 23:37:31.515
HD Request # 1 | Decompressing data. | 2022-06-17 23:37:31.779

SC Data - All Services | Connected to server complete. | 2022-06-17 23:37:31.958
Triggering next historical data download in queue. | 2022-06-17 23:37:31.958
Triggering next historical data download in queue. | 2022-06-17 23:37:31.958
Triggering next historical data download in queue. | 2022-06-17 23:37:31.958
Triggering next historical data download in queue. | 2022-06-17 23:37:31.958
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-17 23:37:31.959
No download requests in the queue to start downloads for. | 2022-06-17 23:37:31.959
No download requests in the queue to start downloads for. | 2022-06-17 23:37:31.959
No download requests in the queue to start downloads for. | 2022-06-17 23:37:31.959
Using symbol data fast lookup vector | 2022-06-17 23:37:31.959
SC Data - All Services | Starting real-time market data updates for: META. ID: 1 Service code: equities.us | 2022-06-17 23:37:31.959
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: META | 2022-06-17 23:37:31.959
SC Data - All Services | Requesting security definition data for: META. ID: 1 | 2022-06-17 23:37:31.959
HD Request # 1 | Receiving Intraday data for META starting at 2022-06-17 23:12:30.292000 | 2022-06-17 23:37:31.987
Socket (1) | CloseSocket call. | 2022-06-17 23:37:31.988
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:37:31.988
Historical data download thread signaled to stop. | 2022-06-17 23:37:31.988
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-06-17 23:12:31.750000. | 2022-06-17 23:37:31.988
HD Request # 1 | Received 1987 Intraday data records from 2022-06-17 23:12:30.292000 to 2022-06-17 23:22:31.462000 (10.0 minutes) and wrote 1983 records for META | 2022-06-17 23:37:31.988
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:22:31.462000 | 2022-06-17 23:37:31.994
HD Request # 1 | Completion time: 1s. | 2022-06-17 23:37:31.994
HD Request # 1 | Intraday data download complete for META. Unique request ID: 1 | 2022-06-17 23:37:31.994
Removing historical data download ID 1. | 2022-06-17 23:37:31.994
Real-time Intraday chart data file updates started for META | 2022-06-17 23:37:31.994
Intraday chart data file opened for META | 2022-06-17 23:37:31.994
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:37:31.994

Triggering next historical data download in queue. | 2022-06-17 23:37:31.994
Initiating new historical data download for META to get the latest data since the download was started while not connected to primary service. | 2022-06-17 23:37:31.994
Added historical Intraday data request for META to the queue. | 2022-06-17 23:37:31.994
Intraday data recording state for symbol META is set to download 'Pending'. | 2022-06-17 23:37:31.994
Delaying start of download for META. | 2022-06-17 23:37:31.994
Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 23:37:32.192
Socket (1) | Closed. | 2022-06-17 23:37:32.192
HD Request # 2 | Downloading Intraday chart data for META to the file META.scid. Service: equities.us | 2022-06-17 23:37:36.463
HD Request # 2 | Download start date-time: 2022-06-17 23:22:31.000000. File last date-time: 2022-06-17 23:22:31.462000 | 2022-06-17 23:37:36.463
HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2022-06-17 23:37:36.463
Socket (1) | Creating socket. | 2022-06-17 23:37:36.463
Socket (1) | New receive buffer size: 5242880 | 2022-06-17 23:37:36.463
Socket (1) | Connecting to IP: 8.18.161.135. | 2022-06-17 23:37:36.463
HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-06-17 23:37:36.815
HD Request # 2 | Sending historical data logon request message. | 2022-06-17 23:37:36.815
HD Request # 2 | Requesting Intraday data. Start date-time: 2022-06-17 23:22:31. Record interval: 0. Symbol: META | 2022-06-17 23:37:37.458
HD Request # 2 | Decompressing data. | 2022-06-17 23:37:37.633
HD Request # 2 | Receiving Intraday data for META starting at 2022-06-17 23:22:31.162000 | 2022-06-17 23:37:37.633
Socket (1) | CloseSocket call. | 2022-06-17 23:37:37.633
Historical data download thread signaled to stop. | 2022-06-17 23:37:37.633
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:37:37.633
HD Request # 2 | Timestamp of first Intraday data file record written: 2022-06-17 23:22:32.070000. | 2022-06-17 23:37:37.633
HD Request # 2 | Received 16 Intraday data records from 2022-06-17 23:22:31.162000 to 2022-06-17 23:22:37.322001 (6.2 seconds) and wrote 13 records for META | 2022-06-17 23:37:37.634
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:22:37.322001 | 2022-06-17 23:37:37.637
HD Request # 2 | Completion time: 1s. | 2022-06-17 23:37:37.637
HD Request # 2 | Intraday data download complete for META. Unique request ID: 2 | 2022-06-17 23:37:37.637
Removing historical data download ID 2. | 2022-06-17 23:37:37.637
Real-time Intraday chart data file updates started for META | 2022-06-17 23:37:37.637
Intraday chart data file opened for META | 2022-06-17 23:37:37.637
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:37:37.637

Triggering next historical data download in queue. | 2022-06-17 23:37:37.637
No download requests in the queue to start downloads for. | 2022-06-17 23:37:37.637
Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 23:37:37.805
Socket (1) | Closed. | 2022-06-17 23:37:37.805
meta-NQTV 60 Min #4 | Reloading chart. | 2022-06-17 23:38:01.385
AAPL-NQTV Daily #2 | Reloading chart. | 2022-06-17 23:38:01.394
meta-NQTV 60 Min #3 | Reloading chart. | 2022-06-17 23:38:01.423
AMC-NQTV 1 Min #1 | Reloading chart. | 2022-06-17 23:38:01.433
AMC-NQTV 60 Min #5 | Reloading chart. | 2022-06-17 23:38:01.458
meta-NQTV 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\meta-NQTV.scid | 2022-06-17 23:38:01.476
meta-NQTV 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\meta-NQTV.scid | 2022-06-17 23:38:01.483
AMC-NQTV 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMC-NQTV.scid | 2022-06-17 23:38:01.486
AMC-NQTV 60 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMC-NQTV.scid | 2022-06-17 23:38:01.500
Mapping meta-NQTV to meta-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.883
SC Data - All Services | Starting real-time market data updates for: meta-NQTV (meta-NQTV). ID: 2 Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.883
SC Data - All Services | Connecting to the server ds25.sierracharts.com. Port 443 | 2022-06-17 23:38:01.883
DTC Client socket (1) | Creating socket. | 2022-06-17 23:38:01.883
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-17 23:38:01.883
DTC Client socket (1) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:38:01.883
SC Data - All Services | Requesting security definition data for: meta-NQTV (meta-NQTV). ID: 2 | 2022-06-17 23:38:01.886
Added historical Intraday data request for meta-NQTV to the queue. | 2022-06-17 23:38:01.886
Intraday data recording state for symbol meta-NQTV is set to download 'Pending'. | 2022-06-17 23:38:01.886
Triggering next historical data download in queue. | 2022-06-17 23:38:01.886
Delaying start of download for meta-NQTV. | 2022-06-17 23:38:01.887
Starting DelayedDownloadMonitoringTimer | 2022-06-17 23:38:01.916
Starting HDTimeoutTimer | 2022-06-17 23:38:01.916
Added historical Daily data request for AAPL-NQTV to the queue. | 2022-06-17 23:38:01.916
Triggering next historical data download in queue. | 2022-06-17 23:38:01.916
Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.916
SC Data - All Services | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.916
SC Data - All Services | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 3 | 2022-06-17 23:38:01.916
HD Request # 3 | Downloading Historical Daily chart data for AAPL-NQTV. Starting date: 2022-06-14. Service: nasdaq_exchange.data | 2022-06-17 23:38:01.920
Mapping AMC-NQTV to AMC-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.946
SC Data - All Services | Starting real-time market data updates for: AMC-NQTV (AMC-NQTV). ID: 4 Service code: nasdaq_exchange.data | 2022-06-17 23:38:01.946
SC Data - All Services | Requesting security definition data for: AMC-NQTV (AMC-NQTV). ID: 4 | 2022-06-17 23:38:01.946
Added historical Intraday data request for AMC-NQTV to the queue. | 2022-06-17 23:38:01.946
Intraday data recording state for symbol AMC-NQTV is set to download 'Pending'. | 2022-06-17 23:38:01.947
Triggering next historical data download in queue. | 2022-06-17 23:38:01.947
SC Data - All Services | Network connection to server complete. | 2022-06-17 23:38:02.114
SC Data - All Services | Starting socket receive thread. | 2022-06-17 23:38:02.114
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-06-17 23:38:02.114
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-17 23:38:02.436
SC Data - All Services | Sending logon request message. | 2022-06-17 23:38:02.436
HD Request # 3 | Requesting historical Daily data for AAPL starting at 2022-06-13. SC External HD service. | 2022-06-17 23:38:03.123
SC Data - All Services | Received logon response. | 2022-06-17 23:38:03.333
SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-17 23:38:03.333
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-17 23:38:03.333
SC Data - All Services | Successfully connected. | 2022-06-17 23:38:03.333
SC Data - All Services | Trading is not supported. | 2022-06-17 23:38:03.333
SC Data - All Services | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-06-17 23:38:03.333
SC Data - All Services | Restarting real-time data updates for symbol: AMC-NQTV -> AMC-NQTV | 2022-06-17 23:38:03.333
SC Data - All Services | Restarting real-time data updates for symbol: meta-NQTV -> meta-NQTV | 2022-06-17 23:38:03.333
SC Data - All Services | Received security definition for symbol AAPL-NQTV | 2022-06-17 23:38:03.645
SC Data - All Services | Received security definition for symbol AMC-NQTV | 2022-06-17 23:38:03.645
SC Data - All Services | Received security definition for symbol meta-NQTV | 2022-06-17 23:38:03.645
HD Request # 3 | Receiving historical Daily data for AAPL-NQTV starting at 2022-06-14. | 2022-06-17 23:38:04.042
HD Request # 3 | Writing historical Daily data to the file AAPL-NQTV.dly. | 2022-06-17 23:38:04.043
HD Request # 3 | Bytes received: 213 | 2022-06-17 23:38:04.081
HD Request # 3 | Received 4 Daily data records from 2022-06-14 00:00:00 to 2022-06-16 00:00:00 (3.0 days) and wrote 3 records for AAPL-NQTV | 2022-06-17 23:38:04.081
HD Request # 3 | Completion time: 3s. | 2022-06-17 23:38:04.081
HD Request # 3 | Daily data download complete for AAPL-NQTV. Unique request ID: 4 | 2022-06-17 23:38:04.081
Removing historical data download ID 4. | 2022-06-17 23:38:04.081

Triggering next historical data download in queue. | 2022-06-17 23:38:04.081
No download requests in the queue to start downloads for. | 2022-06-17 23:38:04.081
AAPL-NQTV[M] Daily #2 | Reloading chart. | 2022-06-17 23:38:04.421
HD Request # 4 | Downloading Intraday chart data for meta-NQTV to the file meta-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:38:08.562
HD Request # 4 | Download start date-time: 2022-06-17 23:37:00.000000. File last date-time: 2022-06-17 23:37:00.243003 | 2022-06-17 23:38:08.562
HD Request # 4 | Using server: ds25.sierracharts.com port 10149 | 2022-06-17 23:38:08.562
Socket (2) | Creating socket. | 2022-06-17 23:38:08.562
Socket (2) | New receive buffer size: 5242880 | 2022-06-17 23:38:08.562
Socket (2) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:38:08.562
HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-06-17 23:38:08.997
HD Request # 4 | Sending historical data logon request message. | 2022-06-17 23:38:08.997
HD Request # 4 | Requesting Intraday data. Start date-time: 2022-06-17 23:37:00. Record interval: 0. Symbol: meta-NQTV | 2022-06-17 23:38:09.644
HD Request # 4 | Decompressing data. | 2022-06-17 23:38:09.937
HD Request # 4 | Receiving Intraday data for meta-NQTV starting at 2022-06-17 23:37:00.023000 | 2022-06-17 23:38:09.938
Socket (2) | CloseSocket call. | 2022-06-17 23:38:09.939
Historical data download thread signaled to stop. | 2022-06-17 23:38:09.939
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:38:09.939
HD Request # 4 | Timestamp of first Intraday data file record written: 2022-06-17 23:37:04.022000. | 2022-06-17 23:38:09.939
HD Request # 4 | Received 145 Intraday data records from 2022-06-17 23:37:00.023000 to 2022-06-17 23:38:08.611001 (68.6 seconds) and wrote 138 records for meta-NQTV | 2022-06-17 23:38:09.939
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:38:08.611001 | 2022-06-17 23:38:09.945
Added 1 Time and Sales records to Intraday data file for meta-NQTV after download. | 2022-06-17 23:38:09.945
HD Request # 4 | Completion time: 1s. | 2022-06-17 23:38:09.945
HD Request # 4 | Intraday data download complete for meta-NQTV. Unique request ID: 3 | 2022-06-17 23:38:09.945
Removing historical data download ID 3. | 2022-06-17 23:38:09.945
Real-time Intraday chart data file updates started for meta-NQTV | 2022-06-17 23:38:09.945
Intraday chart data file opened for meta-NQTV | 2022-06-17 23:38:09.945
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:38:09.945

Triggering next historical data download in queue. | 2022-06-17 23:38:09.945
HD Request # 5 | Downloading Intraday chart data for AMC-NQTV to the file AMC-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:38:09.945
HD Request # 5 | Download start date-time: 2022-06-17 23:36:55.000000. File last date-time: 2022-06-17 23:36:55.455001 | 2022-06-17 23:38:09.945
HD Request # 5 | Using server: ds25.sierracharts.com port 10150 | 2022-06-17 23:38:09.946
Socket (3) | Creating socket. | 2022-06-17 23:38:09.946
Socket (3) | New receive buffer size: 5242880 | 2022-06-17 23:38:09.946
Socket (3) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:38:09.946
Socket (2) | Socket gracefully closed by remote side. | 2022-06-17 23:38:10.172
Socket (2) | Closed. | 2022-06-17 23:38:10.172
HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-06-17 23:38:10.422
HD Request # 5 | Sending historical data logon request message. | 2022-06-17 23:38:10.422
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-06-17 23:36:55. Record interval: 0. Symbol: AMC-NQTV | 2022-06-17 23:38:10.638
HD Request # 5 | Decompressing data. | 2022-06-17 23:38:10.856
HD Request # 5 | Receiving Intraday data for AMC-NQTV starting at 2022-06-17 23:36:55.455000 | 2022-06-17 23:38:10.856
Socket (3) | CloseSocket call. | 2022-06-17 23:38:10.856
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:38:10.857
Historical data download thread signaled to stop. | 2022-06-17 23:38:10.857
HD Request # 5 | Timestamp of first Intraday data file record written: 2022-06-17 23:37:02.939000. | 2022-06-17 23:38:10.857
HD Request # 5 | Received 50 Intraday data records from 2022-06-17 23:36:55.455000 to 2022-06-17 23:38:03.073001 (67.6 seconds) and wrote 48 records for AMC-NQTV | 2022-06-17 23:38:10.857
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:38:03.073001 | 2022-06-17 23:38:10.863
Added 3 Time and Sales records to Intraday data file for AMC-NQTV after download. | 2022-06-17 23:38:10.863
HD Request # 5 | Completion time: 1s. | 2022-06-17 23:38:10.863
HD Request # 5 | Intraday data download complete for AMC-NQTV. Unique request ID: 5 | 2022-06-17 23:38:10.863
Removing historical data download ID 5. | 2022-06-17 23:38:10.863
Real-time Intraday chart data file updates started for AMC-NQTV | 2022-06-17 23:38:10.863
Intraday chart data file opened for AMC-NQTV | 2022-06-17 23:38:10.863
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:38:10.863

Triggering next historical data download in queue. | 2022-06-17 23:38:10.863
No download requests in the queue to start downloads for. | 2022-06-17 23:38:10.863
Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 23:38:11.111
Socket (3) | Closed. | 2022-06-17 23:38:11.111
Opened cached Intraday file: C:\SierraChart\Data\meta-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:38:15.124
Opened cached Intraday file: C:\SierraChart\Data\AMC-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:38:40.290
File >> Disconnect selected. | 2022-06-17 23:50:28.392
SC Data - All Services | Waiting for socket receive thread to end | 2022-06-17 23:50:28.392
DTC Client socket (1) | CloseSocket call. | 2022-06-17 23:50:28.393
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:28.393
SC Data - All Services | Disconnected from the server. | 2022-06-17 23:50:28.393
SC Data - All Services | Disconnected. | 2022-06-17 23:50:28.393

SC Data - All Services | Connected to server complete. | 2022-06-17 23:50:30.642
Triggering next historical data download in queue. | 2022-06-17 23:50:30.642
Triggering next historical data download in queue. | 2022-06-17 23:50:30.642
Triggering next historical data download in queue. | 2022-06-17 23:50:30.642
Triggering next historical data download in queue. | 2022-06-17 23:50:30.642
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-17 23:50:30.642
No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642
No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642
No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642
No download requests in the queue to start downloads for. | 2022-06-17 23:50:30.642
Mapping meta-NQTV to meta-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643
Using symbol data fast lookup vector | 2022-06-17 23:50:30.643
SC Data - All Services | Starting real-time market data updates for: meta-NQTV (meta-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643
SC Data - All Services | Connecting to the server ds25.sierracharts.com. Port 443 | 2022-06-17 23:50:30.643
SC Data - All Services | Requesting security definition data for: meta-NQTV (meta-NQTV). ID: 1 | 2022-06-17 23:50:30.643
Added historical Intraday data request for meta-NQTV to the queue. | 2022-06-17 23:50:30.643
Intraday data recording state for symbol meta-NQTV is set to download 'Pending'. | 2022-06-17 23:50:30.643
Triggering next historical data download in queue. | 2022-06-17 23:50:30.643
Delaying start of download for meta-NQTV. | 2022-06-17 23:50:30.643
Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643
SC Data - All Services | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 2 Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643
SC Data - All Services | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 2 | 2022-06-17 23:50:30.643
DTC Client socket (2) | Creating socket. | 2022-06-17 23:50:30.643
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-17 23:50:30.643
DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:50:30.643
Mapping AMC-NQTV to AMC-NQTV. Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643
SC Data - All Services | Starting real-time market data updates for: AMC-NQTV (AMC-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2022-06-17 23:50:30.643
SC Data - All Services | Requesting security definition data for: AMC-NQTV (AMC-NQTV). ID: 3 | 2022-06-17 23:50:30.643
Added historical Intraday data request for AMC-NQTV to the queue. | 2022-06-17 23:50:30.643
Intraday data recording state for symbol AMC-NQTV is set to download 'Pending'. | 2022-06-17 23:50:30.643
Triggering next historical data download in queue. | 2022-06-17 23:50:30.643
SC Data - All Services | Starting real-time market data updates for: META. ID: 4 Service code: equities.us | 2022-06-17 23:50:30.646
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: META | 2022-06-17 23:50:30.646
SC Data - All Services | Requesting security definition data for: META. ID: 4 | 2022-06-17 23:50:30.646
Added historical Intraday data request for META to the queue. | 2022-06-17 23:50:30.646
Intraday data recording state for symbol META is set to download 'Pending'. | 2022-06-17 23:50:30.646
Triggering next historical data download in queue. | 2022-06-17 23:50:30.646
SC Data - All Services | Network connection to server complete. | 2022-06-17 23:50:30.869
SC Data - All Services | Starting socket receive thread. | 2022-06-17 23:50:30.869
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-06-17 23:50:30.869
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:31.092
SC Data - All Services | Sending logon request message. | 2022-06-17 23:50:31.092
SC Data - All Services | Received logon response. | 2022-06-17 23:50:31.967
SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-17 23:50:31.967
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-17 23:50:31.967
SC Data - All Services | Successfully connected. | 2022-06-17 23:50:31.967
SC Data - All Services | Trading is not supported. | 2022-06-17 23:50:31.967
SC Data - All Services | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-06-17 23:50:31.967
SC Data - All Services | Restarting real-time data updates for symbol: AMC-NQTV -> AMC-NQTV | 2022-06-17 23:50:31.967
SC Data - All Services | Restarting real-time data updates for symbol: meta-NQTV -> meta-NQTV | 2022-06-17 23:50:31.967
SC Data - All Services | Received security definition for symbol AAPL-NQTV | 2022-06-17 23:50:32.293
SC Data - All Services | Received security definition for symbol AMC-NQTV | 2022-06-17 23:50:32.293
SC Data - All Services | Received security definition for symbol meta-NQTV | 2022-06-17 23:50:32.293
HD Request # 6 | Downloading Intraday chart data for meta-NQTV to the file meta-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:50:37.763
HD Request # 6 | Download start date-time: 2022-06-17 23:50:28.000000. File last date-time: 2022-06-17 23:50:28.738001 | 2022-06-17 23:50:37.763
HD Request # 6 | Using server: ds25.sierracharts.com port 10149 | 2022-06-17 23:50:37.763
Socket (3) | Creating socket. | 2022-06-17 23:50:37.763
Socket (3) | New receive buffer size: 5242880 | 2022-06-17 23:50:37.763
Socket (3) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:50:37.763
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:38.204
HD Request # 6 | Sending historical data logon request message. | 2022-06-17 23:50:38.204
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-06-17 23:50:28. Record interval: 0. Symbol: meta-NQTV | 2022-06-17 23:50:38.853
HD Request # 6 | Decompressing data. | 2022-06-17 23:50:39.070
HD Request # 6 | Receiving Intraday data for meta-NQTV starting at 2022-06-17 23:50:28.738000 | 2022-06-17 23:50:39.070
Socket (3) | CloseSocket call. | 2022-06-17 23:50:39.071
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:39.071
Historical data download thread signaled to stop. | 2022-06-17 23:50:39.071
HD Request # 6 | Timestamp of first Intraday data file record written: 2022-06-17 23:50:31.750000. | 2022-06-17 23:50:39.071
HD Request # 6 | Received 10 Intraday data records from 2022-06-17 23:50:28.738000 to 2022-06-17 23:50:31.970000 (3.2 seconds) and wrote 8 records for meta-NQTV | 2022-06-17 23:50:39.071
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:50:31.970000 | 2022-06-17 23:50:39.075
HD Request # 6 | Completion time: 2s. | 2022-06-17 23:50:39.075
HD Request # 6 | Intraday data download complete for meta-NQTV. Unique request ID: 6 | 2022-06-17 23:50:39.075
Removing historical data download ID 6. | 2022-06-17 23:50:39.075
Real-time Intraday chart data file updates started for meta-NQTV | 2022-06-17 23:50:39.075
Intraday chart data file opened for meta-NQTV | 2022-06-17 23:50:39.075
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:50:39.075

Triggering next historical data download in queue. | 2022-06-17 23:50:39.075
HD Request # 7 | Downloading Intraday chart data for AMC-NQTV to the file AMC-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-17 23:50:39.075
HD Request # 7 | Download start date-time: 2022-06-17 23:50:25.000000. File last date-time: 2022-06-17 23:50:25.157007 | 2022-06-17 23:50:39.075
HD Request # 7 | Using server: ds25.sierracharts.com port 10150 | 2022-06-17 23:50:39.075
Socket (4) | Creating socket. | 2022-06-17 23:50:39.075
Socket (4) | New receive buffer size: 5242880 | 2022-06-17 23:50:39.075
Socket (4) | Connecting to IP: 38.65.8.115. | 2022-06-17 23:50:39.075
Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 23:50:39.287
Socket (3) | Closed. | 2022-06-17 23:50:39.287
HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:39.510
HD Request # 7 | Sending historical data logon request message. | 2022-06-17 23:50:39.510
HD Request # 7 | Requesting Intraday data. Start date-time: 2022-06-17 23:50:25. Record interval: 0. Symbol: AMC-NQTV | 2022-06-17 23:50:39.730
HD Request # 7 | Decompressing data. | 2022-06-17 23:50:39.971
HD Request # 7 | Receiving Intraday data for AMC-NQTV starting at 2022-06-17 23:50:25.157000 | 2022-06-17 23:50:39.972
Socket (4) | CloseSocket call. | 2022-06-17 23:50:39.972
Historical data download thread signaled to stop. | 2022-06-17 23:50:39.972
HD Request # 7 | Received 8 Intraday data records from 2022-06-17 23:50:25.157000 to 2022-06-17 23:50:25.157007 (0.0 seconds) and wrote 0 records for AMC-NQTV | 2022-06-17 23:50:39.972
HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:50:25.157007 | 2022-06-17 23:50:39.973
HD Request # 7 | Completion time: 0s. | 2022-06-17 23:50:39.973
HD Request # 7 | Intraday data download complete for AMC-NQTV. Unique request ID: 7 | 2022-06-17 23:50:39.973
Removing historical data download ID 7. | 2022-06-17 23:50:39.973
Real-time Intraday chart data file updates started for AMC-NQTV | 2022-06-17 23:50:39.973
Intraday chart data file opened for AMC-NQTV | 2022-06-17 23:50:39.973
HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:50:39.973

Triggering next historical data download in queue. | 2022-06-17 23:50:39.973
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:39.973
HD Request # 8 | Downloading Intraday chart data for META to the file META.scid. Service: equities.us | 2022-06-17 23:50:39.973
HD Request # 8 | Download start date-time: 2022-06-17 23:22:37.000000. File last date-time: 2022-06-17 23:22:37.322001 | 2022-06-17 23:50:39.973
HD Request # 8 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-06-17 23:50:39.973
Socket (3) | Creating socket. | 2022-06-17 23:50:39.973
Socket (3) | New receive buffer size: 5242880 | 2022-06-17 23:50:39.973
Socket (3) | Connecting to IP: 8.18.161.133. | 2022-06-17 23:50:39.973
Socket (4) | Socket gracefully closed by remote side. | 2022-06-17 23:50:40.188
Socket (4) | Closed. | 2022-06-17 23:50:40.188
HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-06-17 23:50:40.342
HD Request # 8 | Sending historical data logon request message. | 2022-06-17 23:50:40.342
Opened cached Intraday file: C:\SierraChart\Data\meta-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:50:40.690
Opened cached Intraday file: C:\SierraChart\Data\AMC-NQTV.scid. Thread ID: 6452 | 2022-06-17 23:50:40.691
HD Request # 8 | Requesting Intraday data. Start date-time: 2022-06-17 23:22:37. Record interval: 0. Symbol: META | 2022-06-17 23:50:41.009
HD Request # 8 | Decompressing data. | 2022-06-17 23:50:41.372
HD Request # 8 | Receiving Intraday data for META starting at 2022-06-17 23:22:37.322000 | 2022-06-17 23:50:42.052
Socket (3) | CloseSocket call. | 2022-06-17 23:50:42.053
Historical data download thread signaled to stop. | 2022-06-17 23:50:42.053
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 23:50:42.053
HD Request # 8 | Timestamp of first Intraday data file record written: 2022-06-17 23:22:38.631000. | 2022-06-17 23:50:42.053
HD Request # 8 | Received 3056 Intraday data records from 2022-06-17 23:22:37.322000 to 2022-06-17 23:35:41.209026 (13.1 minutes) and wrote 3054 records for META | 2022-06-17 23:50:42.053
HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-06-17 15:35:41.209026 | 2022-06-17 23:50:42.060
HD Request # 8 | Completion time: 3s. | 2022-06-17 23:50:42.060
HD Request # 8 | Intraday data download complete for META. Unique request ID: 8 | 2022-06-17 23:50:42.060
Removing historical data download ID 8. | 2022-06-17 23:50:42.060
Real-time Intraday chart data file updates started for META | 2022-06-17 23:50:42.060
Intraday chart data file opened for META | 2022-06-17 23:50:42.060
HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-06-17 23:50:42.060

Triggering next historical data download in queue. | 2022-06-17 23:50:42.060
No download requests in the queue to start downloads for. | 2022-06-17 23:50:42.060
Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 23:50:42.257
Socket (3) | Closed. | 2022-06-17 23:50:42.257
DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-06-17 23:52:48.097
DTC Client socket (1) | Closed. | 2022-06-17 23:52:48.097
DTC Client socket (1) | Deleting network socket now after delay. | 2022-06-17 23:53:18.113
[2022-06-17 16:32:39]
John - SC Support - Posts: 38669
Your log shows you are getting data.

Please attach your chartbook to this thread for us to take a look. Refer to the following for how to attach a file:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 16:37:28]
User345901 - Posts: 9
Sure, here you are, many thx~
attachmentChartbook1.Cht - Attached On 2022-06-17 16:36:55 UTC - Size: 5.61 KB - 289 views
[2022-06-17 17:32:58]
Sierra Chart Engineering - Posts: 104368
The issue is not related to this:
Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit is set to 1 Tick.

We set the time zone for all of the charts in your Chartbook to US Eastern time. Save and open the attached Chartbook and you should see the chart bars. If not, let us know.

Instructions:
Chartbooks (Workspaces): Using a Chartbook Provided by Sierra Chart Support
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-17 17:34:18
attachmentUserChartbook1.Cht - Attached On 2022-06-17 17:32:51 UTC - Size: 5.66 KB - 230 views
[2022-06-18 15:46:44]
User345901 - Posts: 9
Work like a charm! Thank you!
[2022-06-21 14:02:27]
User345901 - Posts: 9
Oh no, need to ask for help again , today I can't see any update on both 3m and Daly chart, even the market opened...
imageDaily.png / V - Attached On 2022-06-21 13:57:30 UTC - Size: 67.71 KB - 105 views
image3m.png / V - Attached On 2022-06-21 13:57:37 UTC - Size: 190.29 KB - 112 views
[2022-06-21 14:49:21]
John - SC Support - Posts: 38669
Change your Session Times so they cover the full 24 hour day. That ensure that the session times are not an issue. Refer to the following:
Chart Session Times
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-21 15:29:31]
User345901 - Posts: 9
Okay , after 15min, suddenly work, should be really ok this time!!

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