Support Board
Date/Time: Sat, 15 Mar 2025 16:17:25 +0000
Message received about access ending in 5 days
View Count: 704
| [2022-05-15 18:27:51] |
| denarius - Posts: 16 |
|
I received a message last night (Saturday 14 May) stating that I had 5 days left of access - I don't have the exact phrasing as I clicked on the option to see full message in browser but system froze up & I was never able to see it. I restarted the computer & it hasn't reappeared as a pop up in Sierra Charts or as a tab in the browser. I was puzzled as I have never seen the message in previous months & I have done the same thing routinely : I add 26 dollars to the account the last Saturday of the month to cover the following month. Indeed I received an email from Sierra Charts on 6 May confirming that I had indeed paid 26 dollars on 30 April. So I remain puzzled why I received this message last night. Is there a problem? |
| [2022-05-16 16:44:50] |
| John - SC Support - Posts: 38678 |
|
There is not an issue. Your account is set to renew on May 18, but you already have the funds in the account to cover that renewal. What you saw was just a reminder that the renewal was coming up. The one thing to keep in mind is that the Sierra Chart renewal is on a 31 day cycle, therefore due to not all months having 31 days your actual renewal date will shift slightly over time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-16 16:52:02] |
| denarius - Posts: 16 |
|
thank you - what confused me is that this is the first time I received that kind of message - I normally get a notice about 10 days before the end of the month reminding me that I have access to mid day of the following month - I thought it was the 11th of the month, not the 18th, so I make sure to renew the last Saturday of the month to be covered & the reminders then stop in Sierra Charts - so this change of the routine or "rhythm" confused / alarmed me about what happened again thank you |
| [2022-05-29 19:31:57] |
| denarius - Posts: 16 |
|
I have a follow up question. I am using version 2276 - I am always hesitant to upgrade because on occasion you make changes that disable indicators I have - I don't like bad surprises. I have received the message that support for Transact has ended but everything in Sierra Charts seems to be working fine. So is there a need to rush to upgrade - I have many other things happening right now - or can I wait until July? From your previous message it would appear that I am paid up until about 16 to 18 June so should I go ahead and make my regular payment of 26 dollars now or do I have to go through the transition before then? I have looked at the instructions for continuing to use Sierra Charts for charting only and I am a bit confused. I see the comment "Or if you just require Sierra Chart for charting only, change to Service Package 10, 11 or 12 and use the Denali Exchange Data Feed: Denali Exchange Data Feed" but then later I see the comment "If you are using the Denali Exchange Data Feed and paying for the exchange fees, you will continue to get real-time CME Group data for up to 30 days. Thereafter, you will need to connect with a compatible service like Teton. For other exchanges you get from the Denali Data Feed, you will continue to receive those in real time without any time restriction." This confuses me as it seems I instructed to switch to Denali but that lasts only 30 days & then I have to switch to Teton - so why bother with Denali? If I am using Sierra Charts only for charting, what do I have to do for Teton? Thank you for your patience. |
| [2022-05-30 10:43:09] |
| |
|
So is there a need to rush to upgrade - I have many other things happening right now - or can I wait until July? You can wait until September.Package: 3 | Ending Date: 2022-06-18 so should I go ahead and make my regular payment of 26 dollars now Yes will be fine.This confuses me as it seems I instructed to switch to Denali but that lasts only 30 days & then I have to switch to Teton - so why bother with Denali? If I am using Sierra Charts only for charting, what do I have to do for Teton? Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-30 10:43:32
|
| [2022-07-15 22:36:40] |
| denarius - Posts: 16 |
|
I submitted a query on 15 May about receiving a notice that usage ending in 5 days (see above). I just got the same message again - attached is a screen shot. I see that I received an email on 1 July confirming that I made a payment on 25 June for USD 26 so this attached notice of usage ending 5 days from 15 July is being sent in error? Why is this happening? (if there is no image of the message I received attached, please advise.) |
 Sierra Charts 2022 07 15 at 1819 ET.JPG / V - Attached On 2022-07-15 22:30:46 UTC - Size: 40.08 KB - 128 views Attachment Deleted. |
| [2022-07-15 22:43:48] |
| John - SC Support - Posts: 38678 |
|
Although the message itself is correct, in that your current Usage Time End Date is July 19, 2022, you can go ahead and ignore the message since you have already deposited enough funds to cover the cost of the renewal.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: