Support Board
Date/Time: Wed, 12 Mar 2025 11:36:12 +0000
orders not executed and cannot delete them
View Count: 621
| [2022-05-02 16:49:13] |
| User472704 - Posts: 34 |
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Hello ! My issue isn't resolved yet. I did everything I could. I need help. There is still a problem with my orders between rithmic and Sierra. I cannot trade. I'd like a remote assistance to be sure it's not a problem with Sierra. Rithmic and TickTick can not help me. Thank you |
| [2022-05-02 17:45:19] |
| John - SC Support - Posts: 38598 |
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We need more information on what exactly is occurring. Also, if you are placing trades but they are not going through, then open your Trade >> Trade Service Log and copy and paste the information from there into this thread for us to see what it states. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 18:00:20] |
| User472704 - Posts: 34 |
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TradeActivity files query time: 4.305670 seconds. Entries: 0. Current queries: 2 | 2022-05-02 18:12:20.552 TradeActivity files query time: 0.844354 seconds. Entries: 0. Current queries: 1 | 2022-05-02 18:12:21.396 Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-02 18:12:53.951 Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: TTTC12689. | 2022-05-02 18:12:54.067 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: TTTC12689. | 2022-05-02 18:12:54.067 Rithmic Direct - DTC | Received 1 accounts from service. | 2022-05-02 18:12:54.067 TradeActivity files query time: 0.090142 seconds. Entries: 0. Current queries: 2 | 2022-05-02 18:12:54.157 Rithmic Direct - DTC | Requesting historical order fills for account TTTC12689. Start Date-Time UTC: 2020-10-21 16:12:54 | 2022-05-02 18:12:54.157 TradeActivity files query time: 0.049444 seconds. Entries: 0. Current queries: 1 | 2022-05-02 18:12:54.207 Rithmic Direct - DTC | Requesting historical account balances for account TTTC12689. Start date-time UTC: 2020-10-21 16:12:54 | 2022-05-02 18:12:54.207 Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-02 18:12:56.946 TradeActivity files query time: 1.521307 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:21.534 TradeActivity files query time: 4.943594 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:30.887 TradeActivity files query time: 1.426664 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:36.535 TradeActivity files query time: 1.201423 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:38.456 TradeActivity files query time: 1.013569 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:40.023 TradeActivity files query time: 0.659912 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:40.714 TradeActivity files query time: 0.616586 seconds. Entries: 24. Current queries: 1 | 2022-05-02 18:13:44.301 TradeActivity files query time: 4.778353 seconds. Entries: 510. Current queries: 1 | 2022-05-02 18:14:05.669 Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-02 18:14:06.685 Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: TTTC12689. | 2022-05-02 18:14:06.982 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: TTTC12689. | 2022-05-02 18:14:06.982 Rithmic Direct - DTC | Received 1 accounts from service. | 2022-05-02 18:14:06.982 Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-02 18:14:17.370 TradeActivity files query time: 13.451000 seconds. Entries: 0. Current queries: 2 | 2022-05-02 18:14:20.433 TradeActivity files query time: 0.090150 seconds. Entries: 0. Current queries: 2 | 2022-05-02 18:14:20.523 Rithmic Direct - DTC | Requesting historical order fills for account TTTC12689. Start Date-Time UTC: 2020-10-21 16:14:20 | 2022-05-02 18:14:20.770 Rithmic Direct - DTC | Requesting historical account balances for account TTTC12689. Start date-time UTC: 2020-10-21 16:14:20 | 2022-05-02 18:14:20.770 TradeActivity files query time: 4.614706 seconds. Entries: 510. Current queries: 1 | 2022-05-02 18:14:35.964 TradeActivity files query time: 0.955494 seconds. Entries: 510. Current queries: 1 | 2022-05-02 18:14:38.332 TradeActivity files query time: 0.843355 seconds. Entries: 510. Current queries: 2 | 2022-05-02 18:14:39.414 TradeActivity files query time: 0.956087 seconds. Entries: 510. Current queries: 1 | 2022-05-02 18:14:40.371 TradeActivity files query time: 0.907092 seconds. Entries: 510. Current queries: 1 | 2022-05-02 18:14:41.310 TradeActivity files query time: 0.494987 seconds. Entries: 0. Current queries: 6 | 2022-05-02 18:28:49.861 TradeActivity files query time: 0.003766 seconds. Entries: 0. Current queries: 5 | 2022-05-02 18:28:49.864 TradeActivity files query time: 0.004154 seconds. Entries: 0. Current queries: 5 | 2022-05-02 18:28:49.869 TradeActivity files query time: 0.005318 seconds. Entries: 0. Current queries: 4 | 2022-05-02 18:28:49.874 TradeActivity files query time: 0.003627 seconds. Entries: 0. Current queries: 4 | 2022-05-02 18:28:49.878 TradeActivity files query time: 0.003675 seconds. Entries: 0. Current queries: 4 | 2022-05-02 18:28:49.881 TradeActivity files query time: 2.885082 seconds. Entries: 512. Current queries: 6 | 2022-05-02 18:29:46.687 TradeActivity files query time: 0.275722 seconds. Entries: 512. Current queries: 5 | 2022-05-02 18:29:46.963 TradeActivity files query time: 0.281523 seconds. Entries: 512. Current queries: 4 | 2022-05-02 18:29:47.245 TradeActivity files query time: 0.267456 seconds. Entries: 512. Current queries: 3 | 2022-05-02 18:29:47.512 TradeActivity files query time: 0.274080 seconds. Entries: 512. Current queries: 2 | 2022-05-02 18:29:47.786 TradeActivity files query time: 0.273669 seconds. Entries: 512. Current queries: 1 | 2022-05-02 18:29:48.060 Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESM2.CME | TradeAccount: TTTC12689 | InternalOrderID: 32936 | ServiceOrderID: 1332833921 | Current Status: Pending Cancel | 2022-05-02 18:30:36.644 * Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 32940. Service Order ID: 32940. Symbol: ESM2.CME. Account: Sim1 | 2022-05-02 18:32:51.091 * Order Modification Error: ESM2.CME [CV][M] 15 Sec #3 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 32965. Service Order ID: 32965. Account: Sim1 | 2022-05-02 19:07:09.135 Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 33031. Service Order ID: 33031. Symbol: ESM2.CME. Account: Sim1 | 2022-05-02 19:51:08.228 * TradeActivity files query time: 0.362093 seconds. Entries: 0. Current queries: 6 | 2022-05-02 19:58:46.644 TradeActivity files query time: 0.003897 seconds. Entries: 0. Current queries: 6 | 2022-05-02 19:58:46.661 TradeActivity files query time: 0.003634 seconds. Entries: 0. Current queries: 6 | 2022-05-02 19:58:46.665 TradeActivity files query time: 0.003982 seconds. Entries: 0. Current queries: 6 | 2022-05-02 19:58:46.669 TradeActivity files query time: 0.011114 seconds. Entries: 0. Current queries: 5 | 2022-05-02 19:58:46.680 TradeActivity files query time: 0.004009 seconds. Entries: 0. Current queries: 4 | 2022-05-02 19:58:46.684 |
| [2022-05-02 20:21:01] |
| John - SC Support - Posts: 38598 |
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You are having a connectivity issue with Rithmic, as defined by this message: Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESM2.CME | TradeAccount: TTTC12689 | InternalOrderID: 32936 | ServiceOrderID: 1332833921 | Current Status: Pending Cancel | 2022-05-02 18:30:36.644 *
Refer to the information related to a status of Pending Cancel in this section: Trade Activity Log: Other Order Action Source Descriptions And refer to the following regarding connectivity issues: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 20:37:10] |
| User472704 - Posts: 34 |
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Ok I'll check it. I hope it will resolve this problem Thanks |
| [2022-05-04 13:11:00] |
| User472704 - Posts: 34 |
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Salut ! J'ai lu ce que vous m'avez dit de lire mais ça ne m'aide pas à régler mon problème. J'aimerais que quelqu'un regarde avec teamviewer mon PC et les réglages ou anomalies dans Sierra afin que je puisse enfin faire autre chose que d'essayer de régler ce problèmes d'ordres qui ne répondent pas. Cela fait presque 2 semaines que je suis coincé sans trouver la cause. Merci pour votre patience. |
| [2022-05-04 18:05:55] |
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First, we are asking for the information here solution so we can understand this better: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-04 19:14:08] |
| User472704 - Posts: 34 |
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Thank you. Here is the file for today. Trading the SP500 Account TTTC12689 3 bracket orders at 20h37 CET+1 Internal Orders ID : 33950 canceled 33951 canceled 33949 pending open 33953 canceled 33954 canceled 33952 pending open 33956 canceled 33957 canceled 33955 pending open I cannot delete theses orders. There is a connexion issue between Rithmic and Sierra. These orders are also in Rithmic and from there I cannot delete them either. I asked TickTick and Rithmic but they don't know what to do. Tick Tick tells me it's a gateway issue between sierra and Rithmic and the problem comes from Sierra. What do you want me to do now ? adding 20$ in my account ? Thank you for your reply and the support |
Private File |
| [2022-05-05 19:14:18] |
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We are contacting Rithmic about this. We do not know what the issue is. We will send them the relevant information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-05 19:29:24] |
| User472704 - Posts: 34 |
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Thank you. Waiting for more news.
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| [2022-05-06 03:28:35] |
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From Rithmic: I looked at this order and it is stuck in pending open state. It looks like the user is trying a Good Till Date(GTD) type order which seems to be causing some issues. Please advise the user to try DAY or Good Till Cancel(GTC) orders and avoid GTD orders while I investigate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-06 05:15:15] |
| User472704 - Posts: 34 |
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I changed « Day » and my orders are working fine now. I still can’t delete the old ones but it’s ok. Thank you very much for your help and your work. |
| [2022-05-06 07:02:17] |
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Rithmic is looking into the issue further.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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