Support Board
Date/Time: Thu, 06 Mar 2025 16:34:08 +0000
Connection Problems
View Count: 591
| [2022-02-03 15:10:06] |
| smartalx - Posts: 12 |
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I've lately been having connection problems. It was working fine until late yesterday, but because the trading day was over I didn't worry about it. I assumed when I reconnected later (this morning) everything would be fine. But I'm having trouble connecting to the service. I get this error... Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 08:58:35.551 * I've checked various other threads. I'm not using a firewall. I can't tell if I'm using the latest version because when I select Help >> Install Latest Version, I also get connection errors. Other members of my trading group are using sierra chart and are using Denali too. They aren't having trouble. Please help, Thank you. Date Time Of Last Edit: 2022-02-03 15:24:13
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| [2022-02-03 15:26:35] |
| smartalx - Posts: 12 |
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Even when I try to connect to SC Data I get this error... DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 09:25:05.554 * |
| [2022-02-03 15:29:20] |
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This is going to because by a firewall on your side. Refer to section 1.2 here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem You say you are not using a firewall, but there is going to be one blocking the connections somewhere. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 15:30:07
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| [2022-02-03 15:33:32] |
| smartalx - Posts: 12 |
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But it has been working fine till yesterday. I haven't changed anything on my computer.
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| [2022-02-03 15:50:04] |
| smartalx - Posts: 12 |
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I am on my computer right now in safe mode with networking. The website you linked to told me to connect in safe mode so firewall drivers would not run. So I am definitely not running a firewall now. I get the same error messages.
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| [2022-02-03 16:55:29] |
| John - SC Support - Posts: 38443 |
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Please follow these instructions to get us a copy of your message log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". Select "Help >> Download Current Release". Provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 17:46:27] |
| smartalx - Posts: 12 |
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Do you mean "download current version?"
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| [2022-02-03 17:48:57] |
| smartalx - Posts: 12 |
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I selected "send for analysis." Or do you want me to paste it here?
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| [2022-02-03 18:02:11] |
| John - SC Support - Posts: 38443 |
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We need to see your Message Log. You had stated that you were not even able to update to a current version, so that is what we wanted to see. Please provide your Message Log by copying and pasting the information from there into this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 18:08:24] |
| smartalx - Posts: 12 |
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Software version: 2348 64-bit | 2022-02-03 12:07:02.133 Primary Thread ID: 12308 | 2022-02-03 12:07:02.133 Usage end date: 2022-03-05 | 2022-02-03 12:07:02.133 Enabled for: Advanced Features 2. | 2022-02-03 12:07:02.133 Enabled for: Sierra Chart Historical Data Service. | 2022-02-03 12:07:02.133 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-03 12:07:02.133 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-03 12:07:02.133 Enabled for exchange2: CME | 2022-02-03 12:07:02.133 Enabled for exchange2: fairx_exchange.data | 2022-02-03 12:07:02.133 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-03 12:07:02.133 Current selected Data/Trading service: CQG WebAPI | 2022-02-03 12:07:02.133 Custom symbol settings values: disabled | 2022-02-03 12:07:02.133 Chart Update Interval: 250 | 2022-02-03 12:07:02.133 Intraday Data Storage Time Unit: 0 | 2022-02-03 12:07:02.133 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-03 12:07:02.133 2022-02-03 18:07:02 Local computer time in UTC | 2022-02-03 12:07:02.133 2022-02-03 12:07:02 Local computer time in SC Time Zone | 2022-02-03 12:07:02.133 Program path: C:\SierraChart\ | 2022-02-03 12:07:02.133 Data Files path: C:\SierraChart\Data\ | 2022-02-03 12:07:02.133 OS Version Number: 10.0 | 2022-02-03 12:07:02.133 Locale Setting: C | 2022-02-03 12:07:02.133 DLLs: UserContributedStudies_64.dll | 2022-02-03 12:07:02.134 Allowed protected custom studies: zyp_app, zyp_download_free | 2022-02-03 12:07:02.134 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-03 12:07:24.819 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-03 12:07:24.819 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-03 12:07:24.911 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-02-03 12:07:24.911 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-02-03 12:07:24.911 An existing request for the installer program is in progress. It has been canceled. | 2022-02-03 12:07:33.186 * The request for the installer program MD5 has been made. | 2022-02-03 12:07:34.195 * CQG WebSocket socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 12:07:45.933 * CQG WebSocket socket (2) | CloseSocket call. | 2022-02-03 12:07:45.934 CQG WebSocket | WebSocket closed. | 2022-02-03 12:07:45.934 CQG WebAPI | WebSocket closed. | 2022-02-03 12:07:45.934 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-03 12:07:45.934 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:07:45.934 CQG WebSocket socket (2) | Closed. | 2022-02-03 12:07:45.934 CQG WebSocket socket (0) | CloseSocket call. | 2022-02-03 12:07:45.948 CQG WebAPI | Disconnected. | 2022-02-03 12:07:45.948 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:07:45.948 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-03 12:07:47.949 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-03 12:07:47.949 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-03 12:07:47.952 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-03 12:07:47.952 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-02-03 12:07:47.952 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 12:07:55.213 * Failed to download installer program due to an error. Request ID: 2. | 2022-02-03 12:07:55.213 * CQG WebSocket socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 12:08:08.995 * CQG WebSocket socket (1) | CloseSocket call. | 2022-02-03 12:08:08.995 CQG WebSocket | WebSocket closed. | 2022-02-03 12:08:08.995 CQG WebAPI | WebSocket closed. | 2022-02-03 12:08:08.995 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-03 12:08:08.995 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:08:08.995 CQG WebSocket socket (1) | Closed. | 2022-02-03 12:08:08.995 CQG WebSocket socket (0) | CloseSocket call. | 2022-02-03 12:08:09.003 CQG WebAPI | Disconnected. | 2022-02-03 12:08:09.003 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:08:09.003 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-03 12:08:11.016 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-03 12:08:11.016 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-03 12:08:11.017 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-03 12:08:11.017 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-02-03 12:08:11.017 |
| [2022-02-03 18:21:57] |
| John - SC Support - Posts: 38443 |
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You are definitely having connectivity problems. You have multiple of these lines in your log: CQG WebSocket socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
And it is in both trying to connect to CQG and Sierra Chart. So there is something about your network that is giving you issues. As has been stated, most of the time this is a Firewall, but if not, then there is something. Refer to the information we have at the following link: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 18:45:58] |
| smartalx - Posts: 12 |
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Yes I've been through that several times. I tried all of that before I posted this. That's why I came here. |
| [2022-02-03 18:46:54] |
| smartalx - Posts: 12 |
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But why was it working fine up until now? I really didn't change anything on my computer.
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| [2022-02-03 18:58:26] |
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We cannot answer this question. We have no knowledge or control over your network connectivity. Only you can answer this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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