Support Board
Date/Time: Thu, 06 Mar 2025 16:24:31 +0000
Post From: Connection Problems
| [2022-02-03 18:08:24] |
| smartalx - Posts: 12 |
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Software version: 2348 64-bit | 2022-02-03 12:07:02.133 Primary Thread ID: 12308 | 2022-02-03 12:07:02.133 Usage end date: 2022-03-05 | 2022-02-03 12:07:02.133 Enabled for: Advanced Features 2. | 2022-02-03 12:07:02.133 Enabled for: Sierra Chart Historical Data Service. | 2022-02-03 12:07:02.133 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-03 12:07:02.133 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-03 12:07:02.133 Enabled for exchange2: CME | 2022-02-03 12:07:02.133 Enabled for exchange2: fairx_exchange.data | 2022-02-03 12:07:02.133 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-03 12:07:02.133 Current selected Data/Trading service: CQG WebAPI | 2022-02-03 12:07:02.133 Custom symbol settings values: disabled | 2022-02-03 12:07:02.133 Chart Update Interval: 250 | 2022-02-03 12:07:02.133 Intraday Data Storage Time Unit: 0 | 2022-02-03 12:07:02.133 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-03 12:07:02.133 2022-02-03 18:07:02 Local computer time in UTC | 2022-02-03 12:07:02.133 2022-02-03 12:07:02 Local computer time in SC Time Zone | 2022-02-03 12:07:02.133 Program path: C:\SierraChart\ | 2022-02-03 12:07:02.133 Data Files path: C:\SierraChart\Data\ | 2022-02-03 12:07:02.133 OS Version Number: 10.0 | 2022-02-03 12:07:02.133 Locale Setting: C | 2022-02-03 12:07:02.133 DLLs: UserContributedStudies_64.dll | 2022-02-03 12:07:02.134 Allowed protected custom studies: zyp_app, zyp_download_free | 2022-02-03 12:07:02.134 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-03 12:07:24.819 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-03 12:07:24.819 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-03 12:07:24.911 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-02-03 12:07:24.911 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-02-03 12:07:24.911 An existing request for the installer program is in progress. It has been canceled. | 2022-02-03 12:07:33.186 * The request for the installer program MD5 has been made. | 2022-02-03 12:07:34.195 * CQG WebSocket socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 12:07:45.933 * CQG WebSocket socket (2) | CloseSocket call. | 2022-02-03 12:07:45.934 CQG WebSocket | WebSocket closed. | 2022-02-03 12:07:45.934 CQG WebAPI | WebSocket closed. | 2022-02-03 12:07:45.934 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-03 12:07:45.934 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:07:45.934 CQG WebSocket socket (2) | Closed. | 2022-02-03 12:07:45.934 CQG WebSocket socket (0) | CloseSocket call. | 2022-02-03 12:07:45.948 CQG WebAPI | Disconnected. | 2022-02-03 12:07:45.948 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:07:45.948 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-03 12:07:47.949 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-03 12:07:47.949 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-03 12:07:47.952 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-03 12:07:47.952 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-02-03 12:07:47.952 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 12:07:55.213 * Failed to download installer program due to an error. Request ID: 2. | 2022-02-03 12:07:55.213 * CQG WebSocket socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-02-03 12:08:08.995 * CQG WebSocket socket (1) | CloseSocket call. | 2022-02-03 12:08:08.995 CQG WebSocket | WebSocket closed. | 2022-02-03 12:08:08.995 CQG WebAPI | WebSocket closed. | 2022-02-03 12:08:08.995 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-03 12:08:08.995 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:08:08.995 CQG WebSocket socket (1) | Closed. | 2022-02-03 12:08:08.995 CQG WebSocket socket (0) | CloseSocket call. | 2022-02-03 12:08:09.003 CQG WebAPI | Disconnected. | 2022-02-03 12:08:09.003 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-03 12:08:09.003 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-03 12:08:11.016 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-03 12:08:11.016 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-03 12:08:11.017 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-03 12:08:11.017 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-02-03 12:08:11.017 |