Support Board
Date/Time: Thu, 06 Mar 2025 10:04:26 +0000
Unable to delete all data and download or download new data
View Count: 657
| [2022-01-28 03:33:07] |
| mv3trader5 - Posts: 5 |
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I'm having an issue downloading data, currently trying MNQH2-CME but it does the same thing no matter which symbol I try. Getting error message, "Historical data request rejected because there is currently another historical data request active". I've cleared logs in message log, tried a disconnecting and reconnecting, and restarting the platform. This has been going on for over a week and I'm not seeing any historical data being downloaded anywhere. Using Rithmic data, connecting via Direct-DTC and "Rithmic Trading" on an older version. The main issue I'm trying to solve with "Delete All Data and Download" the charts are missing dates when I didn't have the platform open. Under Chart Settings, the Date Range in File will only go back as far as today's date even though I have a ton of .scid files in the Data folder for the symbol I'm trying to upload to the charts. |
| [2022-01-28 04:23:26] |
| mv3trader5 - Posts: 5 |
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Looking deeper into the problem, I deleted all the .dly and .scid files in the Data folder, the restarted. All the files actually download just fine. The problem has been narrowed down to how the platform reads the .scid files and displays the data onto the charts.. Even all the .scid files are in the Data folder, for the intraday charts it will only show the current day's data from the time the platform was connected. The Daily chart uploads the .dly data with no issues. |
| [2022-01-28 05:17:05] |
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Refer to: Rithmic Trading Platform Service: Rithmic Support Policy In your case, you are almost set to use the Denali Exchange Data Feed which will solve this issue. You just need to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And then activate the exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After this you no longer need to pay the exchange fees through your broker. So there is no additional cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-28 05:17:25
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| [2022-01-28 05:24:06] |
| mv3trader5 - Posts: 5 |
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I actually just found the solution to the problem, finally. Thanks
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