Support Board
Date/Time: Tue, 04 Mar 2025 15:08:30 +0000
5mt mcd stopped printon
View Count: 728
| [2021-12-09 02:39:19] |
| User427561 - Posts: 217 |
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after a two day hiatus I sarted ny chaetboobc onsisting of the 1 and 5mt charts of the emini. The 1 mt chart loaded anormally as usual and 5 mt chartloaded its header in region 3but its correspondingOK macd in region 3 did not print as it usually does.its headind shows the usual macd request ie 5m macdid3 etc but no macd printing. its scale column is blank with the letters NaN printed on top of its region3 . tried restarting to no avail. What does the NaN marking mean at he top of region 3? I surmise it is an error indicator but could not find any errors in my post. any guidance as to what the NaN error means and how it could be sesolved would be apreciated. |
| [2021-12-09 09:28:55] |
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Provide an image of the chart or Trade DOM which shows this, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Usually NaN is caused by a division by zero error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-09 09:29:03
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| [2021-12-09 15:22:55] |
| User427561 - Posts: 217 |
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I tried following the instructions in the link you provided but I'm getting lost in the references and subreferences referred in these instructions. would it be possible to iniitiate a remote assistance call to see my chart and addressing the problem I related? my phone is 904 272-3407 and im available anytime from 8-5 et. except lunch timr 1-2 pm et. thank you ps I even printed these instructions to study them at ease, to no avail.and most likely I would be in the 50% unsuccessful perentile in the answer I would submit. Date Time Of Last Edit: 2021-12-09 16:21:37
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| [2021-12-09 17:14:24] |
| John - SC Support - Posts: 38343 |
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To get us a screenshot just have the chart for which you want to send the image as the active chart, then select Edit >> Screen Images >> Upload Chart with Overlays. After a couple of seconds, you will get a pop-up message asking if you want to copy the link to the image, say yes, then log into this Support Board and start a response to this ticket and paste that link into the response. We will be able to see the image from that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-09 17:21:02] |
| User427561 - Posts: 217 |
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attached is the link image of the chart in question:kindly qckowledge its the 5mt chart where the problem is. this study was sccessfully overlaid in the 1 minut panel in green region 3 ndicating there is nothing wrong with the syntax of the study but wont load in the 5mt panel https://www.sierrachart.com/image.php?Image=163907030038.png Date Time Of Last Edit: 2021-12-09 20:42:16
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| [2021-12-09 20:59:39] |
| User427561 - Posts: 217 |
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were you able to see the uploaded file? let me know thanks
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| [2021-12-09 21:52:30] |
| John - SC Support - Posts: 38343 |
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Yes, we see the image, but we are not sure what is happening. We have passed this to the Senior Engineer to take a look and see if he has any insight as to why you are getting what you are.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-10 02:18:23] |
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We cannot use that screenshot. It is too complicated. You need to remove all studies from the chart. Put only the one study in question, and provide a single chart, following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-10 02:18:35
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| [2021-12-10 16:18:14] |
| User427561 - Posts: 217 |
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img gettig lost in the url provided. can you please redirecting to uploading a single chart? i have stripped the required chart to bare minimum except fo the 5 minute macd in question. can you please send me instrucions to send you this sripped thart? thanks
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| [2021-12-10 18:19:54] |
| John - SC Support - Posts: 38343 |
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You can just get us the Chartbook that has that chart in it. To do this follow these instructions: - Go to this Support Board and start a reply to this thread. - Select the button below the box were you can type in the information that states "Add/Edit Attached Files". - Select the "Choose File" button on the upload file window that just opened. - Navigate to your Sierra Chart installation folder (typically C:\SierraChart). - Go to the 'Data' folder within the Sierra Chart installation folder (typically C:\SierraChart\Data) - Find the Chartbook name that has the chart in it and double click on it to add it to the list to be uploaded. - Select the "Upload" button on the upload file window. - Close the upload file window. - Submit the support board post. The file will be attached. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-10 20:31:29] |
| User427561 - Posts: 217 |
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i have the chart stripprd down with only the 5mt chart macd that does not print. all I need is to send you this stripped chart, how do I do that thanks ps Im afraid to do the wrong thing again and waste your time . plsase arrange for a remote assistance to resolve the issue. my phone is 904 2723407 9-5 est Date Time Of Last Edit: 2021-12-10 21:18:46
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| [2021-12-10 21:41:37] |
| John - SC Support - Posts: 38343 |
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Just follow the steps we outlined above. If you do not do it right then we will get on the phone.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-11 21:00:43] |
| User427561 - Posts: 217 |
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Over the weekend, Saturday morning, I decided to sitdown and seriously study my charts and alert manager I found out that may aalert maanager was showing many errors in my 1mt and 5 mt charts. I sudtdied thesea alerts one BY one and found out that these alerts were based on indiators that I had deleted previouly (insdvertentlt disregating)the efect these had on other studies dependent on these indicators I had deleted. This action reduced the number of alerts I had in my alert manager significantly. Subsequently I deleted oher erors dependent on the sudies I Had deleted. and so on in the one minute and 5 minute panels until my alert maneger showed no more errors in my one and five minutes panels. and I was able to print the macd in my 5 minute panel that originated all this issue. I would like therefore to apologise for all the trouble and aggravation that my original post my have raised. My only reseration to the above,as I mentioned , all this is happening Saturday norning with no data feed. I will recheck Sunday evening and report again when the data feed resumes, Oncw aain I would like to apologise for your trouble and inconveniece and help and would like to thank you again for your hep on this matter,prematurely,and hoping it would be the same when the data feed resumes. |
| [2021-12-11 23:18:57] |
| User427561 - Posts: 217 |
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all clear no problems with data feed on. Sorry for onconvemirnce once more Sorry I thought it was Sunday. but being Saturday there was still no data feed. I'll try again tomorrow evening . Will advise. Date Time Of Last Edit: 2021-12-11 23:57:40
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| [2021-12-13 13:51:52] |
| User427561 - Posts: 217 |
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no problems with data feed. thanks again for your help
Date Time Of Last Edit: 2021-12-13 13:52:18
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