Support Board
Date/Time: Sat, 01 Mar 2025 07:22:50 +0000
No Real-Time data on new Simulated Sierra account
View Count: 790
| [2021-09-17 04:12:19] |
| Meklon - Posts: 223 |
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Dear Support, I am trying to setup and configure a new Trade Simulator account with Sierra using latest instruction provided in the forum. However, after successfully implementing all required steps I am not able to receive the live data. One problem I have noticed is that in the instruction you have provided there is a step to Set the "Service Settings >> Use Enhanced Trade Simulation Service" to Yes. However, in my Data/Trade Service Setting window the Service Settings field is disabled and I cannot set it to yes (please see attached image). I have a live trading account and currently using Denali data feed with TT routing for my live trading. To configure Trade Simulator I have completed the following steps: 1. Downloaded latest version of Sierra Chart and installed it in a separate folder on the same machine where my live Sierra Chart is currently installed. 2. Created new Trading Simulator account using Trade Account Monitor/ Balances window. 3. Populated all Symbol lists for a new Simulator account with appropriate value limits. 4. Switched connection to Trading Evaluator [trading]. 5. Connected to data feed. The chart book loaded fine, populated all historical data and I am able to place an order in the new Simulator Account, but I am not getting any live real-time data updates. I also have my live Sierra Chart platform connected to real (live) account running on the same machine in parallel, so not sure if this causing a problem or not. Could you please advise on what I may be missing in configuration? Thank you. Date Time Of Last Edit: 2021-09-17 04:16:25
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 Server_Settings error.png / V - Attached On 2021-09-17 04:11:23 UTC - Size: 19 KB - 182 views |
| [2021-09-17 11:31:26] |
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This setting no longer exists and is not needed: "Service Settings >> Use Enhanced Trade Simulation Service"
Open a chart for one of the symbols , let us know which one, and then provide the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 11:31:34
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| [2021-09-17 13:29:04] |
| Meklon - Posts: 223 |
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Ok, I think I have figured out what the problem was and got it to work (live data is working now on Trading Simulator account)…for some reason Trading Simulator account needs to use different symbol format, specifically ESZ21 instead of ESZ21_FUT_CME. This is strange, because my live account with Denali / TT routing is using ESZ21_FUT_CME format and not recognizing ESZ21. Is there a special reason Trading Simulator is setup this way? Not an issue, just trying to understand the dependency for symbol naming convention… Date Time Of Last Edit: 2021-09-17 13:31:21
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| [2021-09-17 14:50:50] |
| John - SC Support - Posts: 38292 |
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Each service setting uses a different symbol format, even those that are specifically Sierra Chart related (such as 'SC Data - All Services', 'Trading Evaluator', etc.). It is just due to needs of each service. Therefore, when changing services and you are getting off the Data/Trade Service Settings page and it asks if you want to update the Symbol Settings, it is best to say 'Yes'. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-17 16:03:29] |
| Meklon - Posts: 223 |
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Got it, thank you John!
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