Support Board
Date/Time: Mon, 25 Nov 2024 03:59:47 +0000
Scroll Multiplier Not Working for Sierra Chart
View Count: 1653
| [2021-09-04 15:56:40] |
| Dean Roberts - Posts: 79 |
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Hi All - hope you are all well. I have my mouse set to 'Scroll wheel changes spacing, with shift scrolls chart'. No matter what I have tried changing the scroll multiplier setting is not having any impact at all. I have tried different mice, reinstalled drivers, tested all other applications while amending scroll settings in Windows 10 and it works fine, I have gotten other traders charts and loaded those but nothing seems to work - my mouse scroll speed/distance is not impacted at all and is far too high. It's driving me potty as I used scroll to contract spacing on a lot of applications so it's a habit I want to use in Sierra so I don't lose focus on trading. I have looked in the previous support message tickets and I cannot see anything that would help - am I missing some other setting which needs amending or is it an issue with Microsoft Mouse Device Settings not linking with Sierra charge settings (or something like that)? Any help is very much appreciated. Cad |
| [2021-09-04 16:25:33] |
| Dean Roberts - Posts: 79 |
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I have just tried using the keyboard up/down arrows, the page up/down arrows, grabbing the time frame at the bottom of the chart to drag the chart, and the Control Bar standard expand and contract spacing buttons... all make exactly the same spacing change as each other. If the spacing is changing in the exact same degree from inputs from mouse, keyboard and from direct dragging of the time scale on charts I can only guess it is a setting I am missing? Many thanks Cad |
| [2021-09-06 04:49:24] |
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The scroll multiplier is only going to have an effect upon scrolling of the chart, not changing of bar spacing. And it does have an effect when using the scroll wheel. We tested this just now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-08 10:59:37
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| [2021-09-06 12:41:10] |
| Dean Roberts - Posts: 79 |
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Thanks Support. If there is nowhere else in Sierra that the amount spacing that occurs when either the scroll wheel is rolled of the up/down or page up/page down buttones are pressed then it must be a local issue on my machine. The scroll multiplier settings definitely don't have any impact on my install of the application. I know you can't really presume on this but do you think a reinstall may have a chance of changing that - I presume it's something to do with the way Windows is linking to Sierra? Much appreciated Cad |
| [2021-09-06 16:11:49] |
| User438057 - Posts: 49 |
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Same problem: The scroll multiplier settings definitely don't have any impact on my install of the application --and it never had |
| [2021-09-06 19:16:10] |
| Dean Roberts - Posts: 79 |
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User438057 - yes, it's a huge pain as well because the jumps between gaps are so large I end up having to amend time frames to get the views I need. There is no way of changing the increments at all... It says 1 candle per scroll... what I actually get is a doubling per scroll.... So, a measured 5cm on a 1 min chart goes from containing 2 hours 30 mins... to 1 hour 15 mins. It's not usable and causes a lot of issues as I can't just grab the time bar scroll at the bottom and slowing increase the time period... it leaps out and the only way to amend the chart to see what I want is to keep changing the time frame and messing around. |
| [2021-09-06 21:00:19] |
| User438057 - Posts: 49 |
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If the chart is maximally compressed an I want to stretch it by using the mouse wheel with the smallest step the chart expands by 100% wich causes that I loose the focus sometimes.
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| [2021-09-06 21:52:26] |
| Dean Roberts - Posts: 79 |
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Exactly… the bar spacing changes hugely no matter what method I use and all by the exact same increment whether I am dragging the bottom time scale, scrolling with the mouse wheel or pressing either the arrow or page up/down keys. Support - the guide mentions the pixel count of spacing. I can’t find any settings to adjust any kind of spacing pixel count. How does SC define the number of pixels for bar spacing? Where does a single movement to of the bottom time scroll bar, mouse scroll and key press get set please? I’ve just found a reference to the below but I am not at my PC… will changing a pixel setting in this location work; Global Settings >> Graphics Settings >> Other |
| [2021-09-08 10:57:53] |
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Exactly… the bar spacing changes hugely no matter what method I use and all by the exact same increment whether I am dragging the bottom time scale, scrolling with the mouse wheel or pressing either the arrow or page up/down keys. In the lower right of the chart, the distance in pixels between chart bars is shown. When you change the bar spacing one increment at a time, how much does this number change by? It should only change by 1 when using the up and down arrow keys.And what is the Scroll Multiplier in your installation of Sierra Chart set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 13:07:28] |
| Dean Roberts - Posts: 79 |
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Thinking about it some more... I think Sierra is working fine... I can see the green box with the Pixel count is correct. My multiplier doesn't work but I think if I try to put a multiplier of 20 into it on a 5 minute chart it will put 20 pixels in between each candle and it will mean the chart reaches off the edge. Example; ASUS 1920 x 1080 monitor Chart 1 minute HL Bars. bars are set to '1' wide in graphics - which I presume is 1 pixel. OE in green showing at bottom right is '0'pixels... so crammed together as much as possible. I can see about 24 full hours of time. If I scroll/key/drag to adjust the Pixel count between bars to 1 - I now only see 12 hours... 2 pixel count between HL bars and I see 8 hours. Basic maths as the total pixel count of the chart is 1 HL bar and 2 pixels. That is inherently challenging for the charts users as it negates any more subtle movements of the spacing contraction and expansion... you can't slowly drag the chart... It steps up dramatically each time. SO... IS THERE ANOTHER SOLUTION; Is there a way of setting the spacing of the candles other than by a single pixel at a time? I'm presuming it can't be 0.1, 0.5 of a pixel etc.? But could it be a pixel every 2 candles, then one between every three etc... so there are increments leading up to 1 pixel added in between EVERY candle? Please forgive me if the below attempt at a diagram is teaching granny to suck chicken balls but... If a full stop represents pixel space and a | (horizontal line) is a candle... Currently... Zero pixel spaces between candles - ||||| We add a pixel space in between candles... and it doubles in size... this is currently the lowest incremental step. |.|.|.|.| Change it to 2 pixels spacing - |..|..|..|..| The impact is less the more pixels/spaces you add but that first step is a doozy! BUT.. could it start with 1 pixel added every 5 candles and then reach to 1 added every candle so that it would look more incremental like this for 10 candles - Below is for 1 every 5 candles, then 1 every 4 candles, every 3, 2, then 1 pixel added between every candle. |||||.||||| ||||.||||.|| |||.|||.|||.| ||.||.||.||.|| |.|.|.|.|.|.|.|.|.| It may look a bit rubbish on the charts but I have my HL Bars set to a width of 3 so it may partially account for that... And when I am really squashing everything together I am actually trying to look further back at levels... so I don't really care is they are covering each other up... I zoom out then quickly zoom back in to set my trade up. I hope all that makes sense... I think I've made something straight forward sound more complex than it is.... but I ain't no programmer like you guys. Much appreciated Cad |
| [2021-09-08 13:23:34] |
| Dean Roberts - Posts: 79 |
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Or... just catching up with myself... would that cause massive issues for chart calculations? Is that why there is a default Chart Bar Spacing Setting in Global Settings - graphics - other? Because if that could in fact be set to 5 and then scrolling reduced it to 1... when the chart is created it would look fine a the standard setting of 5 pixels spacing, but could be contracted together to show a larger period of time? And the REALY problem is that the default bar spacing setting does not work? Which is most definitely does NOT... changing that default setting and the scroll multiplier has no effect at all on my SC app... and I updated to the latest version earlier this week. Thanks again Cad |
| [2021-09-08 22:19:36] |
| User438057 - Posts: 49 |
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Is it possible to transform for example a 60 seconds chart with each step into a -10 additional seconds- chart: 60s-70s-80s...if I compress the chart and the opposite :60s-50s-40s.... for expansion? Changing periods really smooth and fast by mouse wheel would be the biggest enhancement that I can think of in SC. Any chance this can be done? |
| [2021-09-09 10:22:33] |
| User907968 - Posts: 823 |
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And the REALY problem is that the default bar spacing setting does not work? Which is most definitely does NOT...
So what is the chart bar spacing when you open a new chart? That is the function of the default chart bar spacing setting.Graphics Settings: Default Chart Bar Spacing (Global Settings >> Graphics Settings >> Other) Also, scroll multiplier has nothing to do with chart spacing, only scrolling. Don't know if you are familiar with AutoHotKey - https://www.autohotkey.com/ - but it is quite easy to make a script to enhance functionality based on your personal preferences. I attach a script showing some mouse enhancements with modifier keys (ctrl, alt, shift etc), for example 'Alt + Mouse Wheel Up' = Large Increase in Chart Spacing & 'Alt + Mouse Down' = Large Decrease in Chart Spacing (General Settings Window: Large Increase/Decrease Chart Spacing Pixels (Global Settings >> General Settings >> Charts >> Charts)). Maybe it is helpful? |
 SC_AHK.ahk - Attached On 2021-09-09 10:21:20 UTC - Size: 1.62 KB - 329 views |
| [2024-04-14 18:46:23] |
| Kelamik - Posts: 13 |
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Hi, I have the same exact issue that you both describe and it looks like your post is about 3 years ago. My horizontal chart scrolling (expanding or contracting chart bars), regardless if it is done with a mouse wheel, left/right keyboard arrows or mouse cursor, moves the chart at too large of interval. Changing of scroll multiplier under General Settings/GUI, or changing "Default Chart Bar Spacing" under Graphis Settings - Global/Other, or changing pixel count does not have any impact on the chart's horizontal scrolling interval. For example, on a 30 min chart, one mouse wheel turn or keyboard arrow click, moves the chart by 5-30 min bars. Where is setting to change that interval so I could scroll by 1 bar or 2 bars or any other increment? On a 200 vol chart, one mouse wheel turn or keyboard arrow click moves the chart by a huge increment. I found a way to change the increment for vertical scale (expansion or contraction) by going to General Settings/Charts, "Interactive Scale Range Percent Change for Full Region Move (Fractional: .1 - 10%)". What I am looking for is an equivalent of a setting like this to be able to change the increment for expansion or contraction of horizontal bars so I can scroll my 30 min bar chart by 1 or 2 bars at each click and be able to change it to my preference. Can someone please help me with this?
Date Time Of Last Edit: 2024-04-14 20:45:20
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| [2024-04-14 19:15:47] |
| @TRADE_YOUR_PLAN - Posts: 129 |
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Kelamik, in post 14, I'd love this as well.
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| [2024-04-14 20:45:07] |
| Sierra_Chart Engineering - Posts: 17169 |
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We cannot help with this. We will write documentation on this. When you change the bar spacing, you are changing the number of pixels between all of the bars. There must be a consistent amount of spacing between bars. When there are a large number of bars currently displayed in the chart, this will cause a significant change to the number of bars displayed. There is inherently no solution to what you want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-14 20:45:53
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| [2024-04-14 20:48:43] |
| Kelamik - Posts: 13 |
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Thank you for your reply. Currently, when I change pixel increment, it does not change anything, maybe I am missing something. I don't understand why this very same setting works for vertical bar expansion/contraction but it does not work for horizontal bar expansion/contraction.
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| [2024-04-14 22:03:42] |
| Sierra_Chart Engineering - Posts: 17169 |
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What is the exact name of the setting you are referring to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-15 07:00:11] |
| Kelamik - Posts: 13 |
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It is under Global Settings > General Settings > GUI > Small Pixel Amount Scaling Factor, but this setting, when changed, does not seem to affect bar spacing at all, at least on my end. I have it set for 1.
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| [2024-04-15 13:43:24] |
| Sierra_Chart Engineering - Posts: 17169 |
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That setting absolutely will not affect bar spacing. It is unrelated to it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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