Support Board
Date/Time: Thu, 28 Nov 2024 20:52:27 +0000
Sub-instance does not have access to Rithmic account
View Count: 1116
| [2021-08-31 14:56:56] |
| FT63 - Posts: 17 |
|
Starting from this morning, I don't have access to my Rithmic account from sub-instance. Main instance is working fine, but sub-instance does not allow access to any account other than Sim1. Yesterday everything was working fine, and no changes were made since then. I updated Sierra to the latest version, but that didn't help.
|
| [2021-08-31 16:46:42] |
| John - SC Support - Posts: 36350 |
|
We need to see your Message Log from the Sub-Instance by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-31 16:57:10] |
| FT63 - Posts: 17 |
|
Software version: 2299 64-bit | 2021-08-31 12:55:55.393 Primary Thread ID: 12128 | 2021-08-31 12:55:55.393 Usage end date: 2021-11-06 | 2021-08-31 12:55:55.393 Enabled for: Advanced Features 2. | 2021-08-31 12:55:55.393 Enabled for: Sierra Chart Historical Data Service. | 2021-08-31 12:55:55.393 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-31 12:55:55.393 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-31 12:55:55.393 Current selected Data/Trading service: DTC - Sub Instance | 2021-08-31 12:55:55.393 Custom symbol settings values: enabled | 2021-08-31 12:55:55.393 Chart Update Interval: 500 | 2021-08-31 12:55:55.393 Intraday Data Storage Time Unit: 1 | 2021-08-31 12:55:55.393 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-31 12:55:55.393 2021-08-31 16:55:55 Local computer time in UTC | 2021-08-31 12:55:55.393 2021-08-31 12:55:55 Local computer time in SC Time Zone | 2021-08-31 12:55:55.393 2021-08-31 16:49:39 Server time in UTC | 2021-08-31 12:55:55.393 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-08-31 12:55:55.393 Program path: C:\SierraChart.RIM\SierraChartInstance_2\ | 2021-08-31 12:55:55.393 Data Files path: C:\SierraChart.RIM\SierraChartInstance_2\Data\ | 2021-08-31 12:55:55.393 OS Version Number: 10.0 | 2021-08-31 12:55:55.394 Locale Setting: C | 2021-08-31 12:55:55.394 DLLs: UserContributedStudies_64.dll | 2021-08-31 12:55:55.394 Allowed protected custom studies: | 2021-08-31 12:55:55.394 File >> Disconnect selected. | 2021-08-31 12:55:59.522 Rithmic Trading | Waiting for socket receive thread to end | 2021-08-31 12:55:59.527 DTC Client socket (3) | CloseSocket call. | 2021-08-31 12:55:59.528 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-31 12:55:59.528 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-08-31 12:55:59.528 DTC Client socket (3) | Closed. | 2021-08-31 12:55:59.528 Rithmic Trading | Disconnected. | 2021-08-31 12:55:59.528 Rithmic Trading | Connecting to the server 127.0.0.1. Port 11099 | 2021-08-31 12:56:06.573 DTC Client socket (1) | Creating socket. | 2021-08-31 12:56:06.573 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-08-31 12:56:06.573 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-08-31 12:56:06.573 Rithmic Trading | Network connection to server complete. | 2021-08-31 12:56:06.575 Rithmic Trading | Starting socket receive thread. | 2021-08-31 12:56:06.575 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-08-31 12:56:06.576 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-08-31 12:56:06.582 Rithmic Trading | Sending logon request message. | 2021-08-31 12:56:06.582 Rithmic Trading | Received logon response. | 2021-08-31 12:56:06.586 Rithmic Trading | Server Name: SC DTC Server. Build=38697M. | 2021-08-31 12:56:06.586 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-08-31 12:56:06.586 Rithmic Trading | Successfully connected. Connected to SC DTC Protocol server. Service=rithmic.trading|SymbolSettings=rithmic.trading. | 2021-08-31 12:56:06.586 Rithmic Trading | Trading is supported. | 2021-08-31 12:56:06.586 Rithmic Trading | Order cancel and replace is supported. | 2021-08-31 12:56:06.586 Rithmic Trading | OCO Orders supported. | 2021-08-31 12:56:06.586 Rithmic Trading | Bracket Orders supported. | 2021-08-31 12:56:06.586 Rithmic Trading | Connected to server complete. | 2021-08-31 12:56:06.586 Triggering next historical data download in queue. | 2021-08-31 12:56:06.586 Triggering next historical data download in queue. | 2021-08-31 12:56:06.586 Triggering next historical data download in queue. | 2021-08-31 12:56:06.586 Triggering next historical data download in queue. | 2021-08-31 12:56:06.586 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 2. | 2021-08-31 12:56:06.591 No download requests in the queue to start downloads for. | 2021-08-31 12:56:06.592 No download requests in the queue to start downloads for. | 2021-08-31 12:56:06.592 No download requests in the queue to start downloads for. | 2021-08-31 12:56:06.592 No download requests in the queue to start downloads for. | 2021-08-31 12:56:06.592 Rithmic Trading | Starting real-time market data updates for: ESU1-CME. ID: 1 Service code: rithmic.trading | 2021-08-31 12:56:06.705 Rithmic Trading | Requesting security definition data for: ESU1-CME. ID: 1 | 2021-08-31 12:56:06.705 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESU1-CME | 2021-08-31 12:56:06.705 Added historical Intraday data request for ESU1-CME to the queue. | 2021-08-31 12:56:06.705 Intraday data recording state for symbol ESU1-CME is set to download 'Pending'. | 2021-08-31 12:56:06.705 Triggering next historical data download in queue. | 2021-08-31 12:56:06.705 Delaying start of download for ESU1-CME | 2021-08-31 12:56:06.705 Rithmic Trading | Received security definition for symbol ESU1-CME | 2021-08-31 12:56:06.754 Rithmic Trading | Starting real-time market data updates for: NQU1-CME. ID: 2 Service code: rithmic.trading | 2021-08-31 12:56:06.790 Rithmic Trading | Requesting security definition data for: NQU1-CME. ID: 2 | 2021-08-31 12:56:06.790 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQU1-CME | 2021-08-31 12:56:06.790 Added historical Intraday data request for NQU1-CME to the queue. | 2021-08-31 12:56:06.790 Intraday data recording state for symbol NQU1-CME is set to download 'Pending'. | 2021-08-31 12:56:06.790 Triggering next historical data download in queue. | 2021-08-31 12:56:06.790 Rithmic Trading | Starting real-time market data updates for: YMU1-CBOT. ID: 3 Service code: rithmic.trading | 2021-08-31 12:56:06.867 Rithmic Trading | Requesting security definition data for: YMU1-CBOT. ID: 3 | 2021-08-31 12:56:06.867 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: YMU1-CBOT | 2021-08-31 12:56:06.867 Added historical Intraday data request for YMU1-CBOT to the queue. | 2021-08-31 12:56:06.867 Intraday data recording state for symbol YMU1-CBOT is set to download 'Pending'. | 2021-08-31 12:56:06.867 Triggering next historical data download in queue. | 2021-08-31 12:56:06.867 Rithmic Trading | Starting real-time market data updates for: RTYU1-CME. ID: 4 Service code: rithmic.trading | 2021-08-31 12:56:06.951 Rithmic Trading | Requesting security definition data for: RTYU1-CME. ID: 4 | 2021-08-31 12:56:06.951 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: RTYU1-CME | 2021-08-31 12:56:06.951 Added historical Intraday data request for RTYU1-CME to the queue. | 2021-08-31 12:56:06.951 Intraday data recording state for symbol RTYU1-CME is set to download 'Pending'. | 2021-08-31 12:56:06.951 Triggering next historical data download in queue. | 2021-08-31 12:56:06.951 Rithmic Trading | Starting real-time market data updates for: MNQU1-CME. ID: 5 Service code: rithmic.trading | 2021-08-31 12:56:06.952 Rithmic Trading | Requesting security definition data for: MNQU1-CME. ID: 5 | 2021-08-31 12:56:06.952 Rithmic Trading | Starting real-time market data updates for: MESU1-CME. ID: 6 Service code: rithmic.trading | 2021-08-31 12:56:07.001 Rithmic Trading | Requesting security definition data for: MESU1-CME. ID: 6 | 2021-08-31 12:56:07.001 Rithmic Trading | Received security definition for symbol NQU1-CME | 2021-08-31 12:56:07.047 Rithmic Trading | Received security definition for symbol YMU1-CBOT | 2021-08-31 12:56:07.073 Rithmic Trading | Received security definition for symbol RTYU1-CME | 2021-08-31 12:56:07.073 Rithmic Trading | Received security definition for symbol MNQU1-CME | 2021-08-31 12:56:07.073 Rithmic Trading | Received security definition for symbol MESU1-CME | 2021-08-31 12:56:07.102 Rithmic Trading | Starting real-time market data updates for: MYMU1-CBOT. ID: 7 Service code: rithmic.trading | 2021-08-31 12:56:07.103 Rithmic Trading | Requesting security definition data for: MYMU1-CBOT. ID: 7 | 2021-08-31 12:56:07.103 Rithmic Trading | Received security definition for symbol MYMU1-CBOT | 2021-08-31 12:56:07.179 Symbol settings MD5 received. Request ID: 2. | 2021-08-31 12:56:07.304 Symbol settings are up-to-date for rithmic.trading. | 2021-08-31 12:56:07.304 HD Request # 10 | Downloading Intraday chart data for ESU1-CME to the file ESU1-CME.scid. Service: cme | 2021-08-31 12:56:11.535 HD Request # 10 | Download start date-time: 2021-08-31 12:55:58.000000. File last date-time: 2021-08-31 12:55:58.000000 | 2021-08-31 12:56:11.535 HD Request # 10 | Using server: ds21.sierracharts.com port 10149 | 2021-08-31 12:56:11.535 Socket (2) | Creating socket. | 2021-08-31 12:56:11.536 Socket (2) | New receive buffer size: 5242880 | 2021-08-31 12:56:11.536 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-08-31 12:56:11.536 HD Request # 10 | Setting DTC encoding to Binary VLS | 2021-08-31 12:56:11.625 HD Request # 10 | Sending historical data logon request message. | 2021-08-31 12:56:11.625 HD Request # 10 | Requesting Intraday data. Start date-time: 2021-08-31 12:55:58. Record interval: 1. Symbol: ESU21 | 2021-08-31 12:56:12.115 HD Request # 10 | Decompressing data. | 2021-08-31 12:56:12.155 Socket (2) | CloseSocket call. | 2021-08-31 12:56:12.156 Historical data download thread signaled to stop. | 2021-08-31 12:56:12.156 HD Request # 10 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESU1-CME | 2021-08-31 12:56:12.156 HD Request # 10 | Completion time: 1s | 2021-08-31 12:56:12.156 HD Request # 10 | Intraday data download complete for ESU1-CME. Unique request ID: 10 | 2021-08-31 12:56:12.156 Removing historical data download ID 10. | 2021-08-31 12:56:12.156 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-31 12:56:12.156 Real-time Intraday chart data file updates started for ESU1-CME | 2021-08-31 12:56:12.156 Opened cached Intraday file: C:\SierraChart.RIM\SierraChartInstance_2\Data\ESU1-CME.scid. Thread ID: 12128 | 2021-08-31 12:56:12.157 Intraday chart data file opened for ESU1-CME | 2021-08-31 12:56:12.157 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2021-08-31 12:56:12.157 Historical Intraday data request for ESU1-CME is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-08-31 12:56:12.157 HD Request # 10 | Download from primary service not started due to error. | 2021-08-31 12:56:12.157 Triggering next historical data download in queue. | 2021-08-31 12:56:12.157 HD Request # 11 | Downloading Intraday chart data for NQU1-CME to the file NQU1-CME.scid. Service: cme | 2021-08-31 12:56:12.157 HD Request # 11 | Download start date-time: 2021-08-31 12:56:00.000000. File last date-time: 2021-08-31 12:56:00.000000 | 2021-08-31 12:56:12.158 HD Request # 11 | Using server: ds23.sierracharts.com port 10150 | 2021-08-31 12:56:12.159 Socket (3) | Creating socket. | 2021-08-31 12:56:12.159 Socket (3) | New receive buffer size: 5242880 | 2021-08-31 12:56:12.159 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-08-31 12:56:12.159 Socket (2) | Socket gracefully closed by remote side. | 2021-08-31 12:56:12.199 Socket (2) | Closed. | 2021-08-31 12:56:12.199 HD Request # 11 | Setting DTC encoding to Binary VLS | 2021-08-31 12:56:12.260 HD Request # 11 | Sending historical data logon request message. | 2021-08-31 12:56:12.260 HD Request # 11 | Requesting Intraday data. Start date-time: 2021-08-31 12:56:00. Record interval: 1. Symbol: NQU21 | 2021-08-31 12:56:12.758 HD Request # 11 | Decompressing data. | 2021-08-31 12:56:12.793 Socket (3) | CloseSocket call. | 2021-08-31 12:56:12.793 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-31 12:56:12.794 Historical data download thread signaled to stop. | 2021-08-31 12:56:12.820 HD Request # 11 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for NQU1-CME | 2021-08-31 12:56:12.820 HD Request # 11 | Completion time: 0s | 2021-08-31 12:56:12.820 HD Request # 11 | Intraday data download complete for NQU1-CME. Unique request ID: 11 | 2021-08-31 12:56:12.820 Removing historical data download ID 11. | 2021-08-31 12:56:12.820 Real-time Intraday chart data file updates started for NQU1-CME | 2021-08-31 12:56:12.820 Opened cached Intraday file: C:\SierraChart.RIM\SierraChartInstance_2\Data\NQU1-CME.scid. Thread ID: 12128 | 2021-08-31 12:56:12.820 Intraday chart data file opened for NQU1-CME | 2021-08-31 12:56:12.820 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2021-08-31 12:56:12.820 Historical Intraday data request for NQU1-CME is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-08-31 12:56:12.820 HD Request # 11 | Download from primary service not started due to error. | 2021-08-31 12:56:12.820 Triggering next historical data download in queue. | 2021-08-31 12:56:12.820 HD Request # 12 | Downloading Intraday chart data for YMU1-CBOT to the file YMU1-CBOT.scid. Service: cbot | 2021-08-31 12:56:12.820 HD Request # 12 | Download start date-time: 2021-08-31 12:56:00.000000. File last date-time: 2021-08-31 12:56:00.000000 | 2021-08-31 12:56:12.821 HD Request # 12 | Using server: ds21.sierracharts.com port 10149 | 2021-08-31 12:56:12.821 Socket (2) | Creating socket. | 2021-08-31 12:56:12.821 Socket (2) | New receive buffer size: 5242880 | 2021-08-31 12:56:12.821 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-08-31 12:56:12.821 Socket (3) | Socket gracefully closed by remote side. | 2021-08-31 12:56:12.839 Socket (3) | Closed. | 2021-08-31 12:56:12.839 HD Request # 12 | Setting DTC encoding to Binary VLS | 2021-08-31 12:56:12.910 HD Request # 12 | Sending historical data logon request message. | 2021-08-31 12:56:12.910 HD Request # 12 | Requesting Intraday data. Start date-time: 2021-08-31 12:56:00. Record interval: 1. Symbol: YMU21 | 2021-08-31 12:56:12.955 HD Request # 12 | Decompressing data. | 2021-08-31 12:56:12.987 Socket (2) | CloseSocket call. | 2021-08-31 12:56:12.988 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-31 12:56:12.988 Historical data download thread signaled to stop. | 2021-08-31 12:56:13.004 HD Request # 12 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for YMU1-CBOT | 2021-08-31 12:56:13.004 HD Request # 12 | Completion time: 1s | 2021-08-31 12:56:13.005 HD Request # 12 | Intraday data download complete for YMU1-CBOT. Unique request ID: 12 | 2021-08-31 12:56:13.005 Removing historical data download ID 12. | 2021-08-31 12:56:13.005 Real-time Intraday chart data file updates started for YMU1-CBOT | 2021-08-31 12:56:13.005 Opened cached Intraday file: C:\SierraChart.RIM\SierraChartInstance_2\Data\YMU1-CBOT.scid. Thread ID: 12128 | 2021-08-31 12:56:13.005 Intraday chart data file opened for YMU1-CBOT | 2021-08-31 12:56:13.005 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2021-08-31 12:56:13.005 Historical Intraday data request for YMU1-CBOT is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-08-31 12:56:13.005 HD Request # 12 | Download from primary service not started due to error. | 2021-08-31 12:56:13.005 Triggering next historical data download in queue. | 2021-08-31 12:56:13.005 HD Request # 13 | Downloading Intraday chart data for RTYU1-CME to the file RTYU1-CME.scid. Service: cme | 2021-08-31 12:56:13.006 HD Request # 13 | Download start date-time: 2021-08-31 12:56:00.000000. File last date-time: 2021-08-31 12:56:00.000000 | 2021-08-31 12:56:13.007 HD Request # 13 | Using server: ds23.sierracharts.com port 10150 | 2021-08-31 12:56:13.008 Socket (3) | Creating socket. | 2021-08-31 12:56:13.008 Socket (3) | New receive buffer size: 5242880 | 2021-08-31 12:56:13.008 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-08-31 12:56:13.008 Socket (2) | Socket gracefully closed by remote side. | 2021-08-31 12:56:13.033 Socket (2) | Closed. | 2021-08-31 12:56:13.033 HD Request # 13 | Setting DTC encoding to Binary VLS | 2021-08-31 12:56:13.115 HD Request # 13 | Sending historical data logon request message. | 2021-08-31 12:56:13.115 Chart #4 has tagged chart #6 for full recalculation. Chartbook: Short Term Dashboard.Cht | 2021-08-31 12:56:13.120 HD Request # 13 | Requesting Intraday data. Start date-time: 2021-08-31 12:56:00. Record interval: 1. Symbol: RTYU21 | 2021-08-31 12:56:13.158 HD Request # 13 | Decompressing data. | 2021-08-31 12:56:13.197 Socket (3) | CloseSocket call. | 2021-08-31 12:56:13.198 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-31 12:56:13.198 Historical data download thread signaled to stop. | 2021-08-31 12:56:13.202 HD Request # 13 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for RTYU1-CME | 2021-08-31 12:56:13.202 HD Request # 13 | Completion time: 0s | 2021-08-31 12:56:13.202 HD Request # 13 | Intraday data download complete for RTYU1-CME. Unique request ID: 13 | 2021-08-31 12:56:13.202 Removing historical data download ID 13. | 2021-08-31 12:56:13.202 Real-time Intraday chart data file updates started for RTYU1-CME | 2021-08-31 12:56:13.202 Opened cached Intraday file: C:\SierraChart.RIM\SierraChartInstance_2\Data\RTYU1-CME.scid. Thread ID: 12128 | 2021-08-31 12:56:13.202 Intraday chart data file opened for RTYU1-CME | 2021-08-31 12:56:13.202 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2021-08-31 12:56:13.202 Historical Intraday data request for RTYU1-CME is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-08-31 12:56:13.203 HD Request # 13 | Download from primary service not started due to error. | 2021-08-31 12:56:13.203 Triggering next historical data download in queue. | 2021-08-31 12:56:13.203 No download requests in the queue to start downloads for. | 2021-08-31 12:56:13.203 Chart #5 has tagged chart #12 for full recalculation. Chartbook: Short Term Dashboard.Cht | 2021-08-31 12:56:13.235 Chart #5 has tagged chart #3 for full recalculation. Chartbook: Short Term Dashboard.Cht | 2021-08-31 12:56:13.235 Socket (3) | Socket gracefully closed by remote side. | 2021-08-31 12:56:13.239 Socket (3) | Closed. | 2021-08-31 12:56:13.239 YMU1-CBOT [C] 40 Range #12 | Performing a full recalculation because it has been tagged. Chartbook: Short Term Dashboard.Cht | 2021-08-31 12:56:13.330 NQU1-CME [C] 20.00 Range #6 | Performing a full recalculation because it has been tagged. Chartbook: Short Term Dashboard.Cht | 2021-08-31 12:56:13.365 ESU1-CME [C] 4.00 Range #3 | Performing a full recalculation because it has been tagged. Chartbook: Short Term Dashboard.Cht | 2021-08-31 12:56:13.443 |
| [2021-08-31 17:01:08] |
| FT63 - Posts: 17 |
|
I submitted the message log as requested. One more thing, I have noticed that as soon as I start the sub-instance, initially the trade window on the new instance shows the correct account number. But as soon as the sub-instance connects to the DTC server, the actual correct account switches to Sim1.
|
| [2021-08-31 17:46:03] |
| John - SC Support - Posts: 36350 |
|
In the Sub-Instance, is the option for Trade >> Trade Simulation Mode On checked or not? It sounds like it is should have a checkmark by it, which would explain why you are not seeing your Rithmic information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-31 17:57:19] |
| FT63 - Posts: 17 |
|
Trade Simulation mode is off. In fact I tried to switch it on and off, trade window color switches to blue and grey, but account stays on sim only. Also, I have SC installed on two computers, the described issue is showing on both computers.
|
| [2021-08-31 18:00:26] |
| John - SC Support - Posts: 36350 |
|
If not already open, open the Trade Window by selecting Trade >> Open Trade Window for Chart. In the section where your Account is shown (it should say Sim1) select that menu and see if your Rithmic Trading Account is available for selection. If so, then select it. Refer to the information here: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Then refer to this setting to help automatically select your active trading account when using a Sub-Instance: Global Trade Settings Windows: Select Non-Sim Trade Account on Entering Non-Sim Mode in SubInstances (Global Settings >> General Trade Settings >> General) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-31 18:10:05] |
| FT63 - Posts: 17 |
|
Sim1 is the only available option. When trade simulation mode is OFF, I see Sim1 only. When trade simulation mode is ON, I have two options which are the same: Sim1 and Sim1.
|
| [2021-08-31 19:22:25] |
| John - SC Support - Posts: 36350 |
|
Since this is just a trading issue and does not include data, refer to the information at the following link: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using the Correct Trade Account (Rejections Related to Simulation Mode) Let us know if you continue to have an issue after going through that information. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-31 19:34:26] |
| FT63 - Posts: 17 |
|
The issue is still unresolved. I'd like to emphasize that I've been using this configuration with sub-instances for a long time on two computers and never had any issues. No changes were done yesterday, everything was working correctly. Something happened overnight. Is it possible that Rithmic made some changes that affected how trading in sub-instances work?
|
| [2021-09-01 12:42:16] |
| FT63 - Posts: 17 |
|
This morning the issue is no more. Everything miraculously is back to normal. It happened overnight and it fixed overnight. Somebody did something...
|
| [2021-09-01 13:33:54] |
| John - SC Support - Posts: 36350 |
|
We are glad things are working again.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-05 12:34:23] |
| |
|
The only conclusion as to the cause of the problem is the account was not available from Rithmic in the main instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-26 13:59:29] |
| dvant krypto - Posts: 42 |
|
I have a similar issue. I'm running two installations on the same computer. #1 is Denali (charting & AMP), #2 is trading (Apex/Rithmic). However, when I open a sub-instance in the second install, it doesn't connect to Rithmic/Apex and the server connections box is read only. The account options in the trade window are sim and my Apex account. All the symbols available are not in the Rithmic format. I'm sure this was working before the recent SC update. Any ideas? |
| [2023-03-27 15:20:19] |
| John - SC Support - Posts: 36350 |
|
In the Sub-Instance you would have to update the symbols manually. So you will have to change each chart that is not the correct symbol to be the correct symbol. The connection in the Sub-Instance is going to be whatever the Main Instance is connected to. The Sub-Instances (started by selecting "File >> New Instance") just pass the information through the main instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-27 19:37:43] |
| dvant krypto - Posts: 42 |
|
Hi John.... everything you said is what I believed to be the case too. However, the sub-instance of my Rithmic installation connects to AMP and not Apex/Rithmic. I have hit the Update Symbols button in the sub-instance but they don't load the Rithmic ones. If I just type a Rithmic symbol manually in Chart Settings, it will not load. Is there something I can send to you to check this out?
|
| [2023-03-27 22:02:46] |
| John - SC Support - Posts: 36350 |
|
A couple of items in terms of nomenclature. When we say "Sub Instance" (or Sub-Instance), we are specifically referring to an instance that is started by selecting "File >> New Instance". We will typically refer to a separate installation (another Sierra Chart installed to another location on your hard drive) as an "Installation". Given the above, you can not have a "Sub Instance" of your Rithmic installation that connects to AMP. The Sub-Instances always connect through the main Sierra Chart instance, therefore, however that main instance is setup is how the sub-instances are setup. If the main instance is connected to Rithmic, then the sub-instances will be using that same Rithmic information. If you have a separate installation that connects to AMP, then how is that installation setup? Are you using CQG or Rithmic for the order routing for your AMP account? Otherwise, what is your setup? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-09 18:41:50] |
| dvant krypto - Posts: 42 |
|
John.... I still have this issue. To answer your question, in my AMP account, I use CQG WebAPI [trading] My setup is the same as stated on post #14 on this thread. I have noticed something though - when I open install #1 (Denali/AMP) and then install #2 (Rithmic/Apex), any sub-instance of install #2 will not connect to Rithmic (symbol list will not populate) nor Apex. However, if I just open install #2 only, this is not an issue. And sub-instances can look for Rithmic symbols. It also seems if I open the Rithmic based install and THEN the Denali install, there is also no issue. Any ideas? |
| [2023-04-10 14:55:22] |
| John - SC Support - Posts: 36350 |
|
First, make sure your installations are on the most recent release, as there has been a change that requires the most recent release in order to connect to Rithmic. Second, are these installations on the same computer, or on separate computers? It sounds like they are on separate computers, and you are only setup to get data to one computer at at time. Refer to the following: Denali Exchange Data Feed: Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: