Support Board

Date/Time: Thu, 28 Nov 2024 20:48:38 +0000

Post From: Sub-instance does not have access to Rithmic account

[2021-08-31 16:46:42] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 36350
We need to see your Message Log from the Sub-Instance by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing