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OEC - no historical data; futures currencies - no realtime data

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[2014-03-20 11:32:10] #1 [Go To First Post]
NRGTrader - Posts: 351
I am unable to download any historical intraday data for currencies (e.g., since session close Wednesday, 03.19.14 at 1700ET) to this morning. I receive this error : “Socket has been shutdown and closed. \| 2014-03-20 07:23:53 The network socket for historical data has been closed. \| 2014-03-20 07:23:53” Also, realtime data for currencies is not updating either. I thought a solution to the data formatting and downloading issue was going to be resolved overnight per post at : OEC Currency Futures Price Formatting and Data Downloading Issue \| Post: 28611 Status please

[2014-03-20 15:23:59] #2 [Go To First Post]
NRGTrader - Posts: 351
Status update please

[2014-03-20 15:26:01] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Checking on this now. Unusual you would not have real-time data. We did solve the data formatting problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 15:29:52] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Everything looks completely good from our side. We checked the 6E. What symbol are you having trouble with? Go to the chart and select Edit >> Delete All Data and Download. If you are not receiving real-time data, then refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Also the log messages that you provided, do not indicate a problem. Those are normal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 15:56:15] #5 [Go To First Post]
NRGTrader - Posts: 351
All currency symbols, 6A, 6B, 6C, 6E, 6J. No realtime and I tried downloading using delete download and no historical. Never had this issue - even yesterday I was able to do delete and download - last time I checked was 1630ET and it worked. Just tried on 6E again - despite stating "Real-time Intraday chart data file updates started for 6EM4 \| 2014-03-20 11:51:15" I am not recieving any realtime data for these symbols - realtime and historical works fine for other symbols - ES, NQ, QM, GCL, ZN, ZF, ZB, DX-M Reloading all charts with filename: 6EM4.scid \| 2014-03-20 11:51:13 HD Request # 222 - Downloading Intraday chart data for 6EM4 to the file 6EM4.scid. Service: oec \| 2014-03-20 11:51:14 HD Request # 222 - Download start Date-Time: 2014-03-19 15:56:55.0 \| 2014-03-20 11:51:14 HD Request # 222 - Using server: ds4.sierracharts.com port 10149 \| 2014-03-20 11:51:14 Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-03-20 11:51:14 The network socket is connected. \| 2014-03-20 11:51:14 HD Request # 222 - Sending historical data logon request message. \| 2014-03-20 11:51:14 HD Request # 222 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-19 19:56:55. Record interval: 1 \| 2014-03-20 11:51:14 HD Request # 222 - Decompressing data. \| 2014-03-20 11:51:14 HD Request # 222 - Receiving Intraday data for 6EM4 starting at 2014-03-19 15:56:55 \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 0 seconds, Percentage = 300.000000%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.300003, Low = 138.300003, Time Difference = 6 seconds, Percentage = 300.180006%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.300003, Low = 138.300003, Time Difference = 7 seconds, Percentage = 300.209999%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.300003, Low = 138.300003, Time Difference = 9 seconds, Percentage = 300.270009%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.279999, Time Difference = 26 seconds, Percentage = 300.780010%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 33 seconds, Percentage = 300.990009%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 34 seconds, Percentage = 301.020002%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 38 seconds, Percentage = 301.139998%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 46 seconds, Percentage = 301.379991%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 62 seconds, Percentage = 301.859999%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 70 seconds, Percentage = 302.099991%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 73 seconds, Percentage = 302.189994%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 74 seconds, Percentage = 302.220011%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 75 seconds, Percentage = 302.250004%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.269989, Low = 138.269989, Time Difference = 79 seconds, Percentage = 302.370000%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.269989, Low = 138.269989, Time Difference = 80 seconds, Percentage = 302.399993%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.269989, Low = 138.269989, Time Difference = 90 seconds, Percentage = 302.699995%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.269989, Low = 138.269989, Time Difference = 95 seconds, Percentage = 302.850008%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.269989, Low = 138.269989, Time Difference = 96 seconds, Percentage = 302.880001%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.269989, Low = 138.269989, Time Difference = 104 seconds, Percentage = 303.119993%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 112 seconds, Percentage = 303.360009%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 113 seconds, Percentage = 303.390002%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 114 seconds, Percentage = 303.419995%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 117 seconds, Percentage = 303.509998%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 119 seconds, Percentage = 303.570008%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.279999, Time Difference = 125 seconds, Percentage = 303.749990%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.279999, Low = 138.279999, Time Difference = 138 seconds, Percentage = 304.139996%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 140 seconds, Percentage = 304.200006%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 149 seconds, Percentage = 304.469991%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 155 seconds, Percentage = 304.649997%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 159 seconds, Percentage = 304.769993%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 163 seconds, Percentage = 304.889989%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 179 seconds, Percentage = 305.369997%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 181 seconds, Percentage = 305.430007%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 184 seconds, Percentage = 305.520010%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.300003, Low = 138.289993, Time Difference = 185 seconds, Percentage = 305.550003%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 186 seconds, Percentage = 305.579996%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 188 seconds, Percentage = 305.640006%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 190 seconds, Percentage = 305.699992%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 191 seconds, Percentage = 305.730009%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.300003, Low = 138.289993, Time Difference = 193 seconds, Percentage = 305.789995%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 194 seconds, Percentage = 305.819988%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 195 seconds, Percentage = 305.850005%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 198 seconds, Percentage = 305.940008%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.300003, Low = 138.289993, Time Difference = 199 seconds, Percentage = 305.970001%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 200 seconds, Percentage = 305.999994%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 201 seconds, Percentage = 306.030011%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 204 seconds, Percentage = 306.119990%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 205 seconds, Percentage = 306.150007%. \| 2014-03-20 11:51:14 HD Request # 222 - Historical error filtered for 6EM4, Prior High = 1.382900, Prior Low = 1.382900, High = 138.289993, Low = 138.289993, Time Difference = 206 seconds, Percentage = 306.180000%. \| 2014-03-20 11:51:14 Socket has been shutdown and closed. \| 2014-03-20 11:51:14 The network socket for historical data has been closed. \| 2014-03-20 11:51:14 HD Request # 222 - Received 11073 records from 2014-03-19 15:56:55 to 2014-03-20 11:51:07 (19.9 hours) and wrote 0 records for 6EM4 \| 2014-03-20 11:51:14 Added 2712 Time and Sales records to Intraday data file for 6EM4 after download. \| 2014-03-20 11:51:14 HD Request # 222 - Intraday download COMPLETE for 6EM4 \| 2014-03-20 11:51:15 Real-time Intraday chart data file updates started for 6EM4 \| 2014-03-20 11:51:15

[2014-03-20 16:04:57] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You did not do exactly what we said in the prior post: Go to the chart and select Edit >> Delete All Data and Download. Use this EXACT command. We have enough trouble, with all of these external service problems. Users need to follow our exact instructions. The 6E and 6A should be fine. There might be a problem with the other symbols . We will check on those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 16:07:21] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The most recent posting was removed. There was no new information in it. You are not using the correct command to delete all the data and re-download it. Refer to our prior post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 16:27:56] #8 [Go To First Post]
NRGTrader - Posts: 351
I copied my old data file to separate location for backup. I then followed you instructions of delete all and download. The results were as I suspected resulting in the following issues. 1. the data is back to the format 139.00 not the format of 1.3900 which is what I was told yesterday afternoon, by you, was the correct formatting. 2. this deletes a substantial portion of my data that I have maintained and obfuscates much of the correct data since the current contract 3. there is clearly something wrong since there are hundreds if not thousands of lines all over my chart that were not there before. 4. after doing this SC is now consuming 2.6+Gb memory per task manager. prior to doing as you instructed it was less than 1Gb. I DO NOT want to delete all my old data, so therefore there must be a solution other than delete and download ALL. It makes no sense to be required to do that. All that needs updated is from yesterday afternoon, not from the beginning of time. As I explained I adjusted all my old data yesterday with a multiplier to match the new format and therefore all I need is the data going forward. Date Time Of Last Edit: 2014-03-20 16:41:40


upload.JPG / V - Attached On 2014-03-20 16:27:46 UTC - Size: 401.23 KB - 358 views

[2014-03-20 16:34:15] #9 [Go To First Post]
NRGTrader - Posts: 351
example of the same charts with MY data before doing the edit delete all and download


Upload2.JPG / V - Attached On 2014-03-20 16:34:05 UTC - Size: 152.49 KB - 362 views

[2014-03-20 20:10:23] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. The correct format for now, will be the original data format that has long been used by OEC. So what you see is correct. Refer to this page about this problem: OEC Currency Futures Data 3. This might have something to do with the tick size of the chart not being correct. Update to the latest symbol settings and apply them to the charts as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps 4. Refer to help topic 30.1 here: https://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 20:18:04] #11 [Go To First Post]
NRGTrader - Posts: 351
3. the tick size and format aren't correct because I changed them all yesterday afternoon when you confirmed byt reply that I would be "OK" :( OEC Currency Futures Price Formatting and Data Downloading Issue OEC Currency Futures Price Formatting and Data Downloading Issue \| Post: 28615 I will need to do as stated in post here How load SC without loading the "files to load on startup" so that I can manuualy re-edit all charts :(((((. I'm not even going to attempt to convert all my multitdues of chart drawings back to the prior format. Hopefully the new format will be adopted and confirmed as THE format very, very soon -days, NOT weeks.

[2014-03-20 20:31:55] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
3. We see what you mean now. We misunderstood what you were saying. We had not paid close enough attention. We had thought you set the chart to use the original price formatting, not the new formatting which is not yet released into the production environment. If you had used the original format you would have been OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 20:42:17] #13 [Go To First Post]
NRGTrader - Posts: 351
3. OK, well then I'm going to use one of your terse replies back at you. I spent all day yesterday converting all my data to the new format, all my chart drawings to the new format, etc. This literally took hours as there are hundreds. Now I've spent all day today TRYING to get back to where I was yesterday morning. All-in-all, 4 wasted days considering the fact that the charts were unusable Monday-today. to paraphrase your reply to me of "Use this EXACT command. We have enough trouble, with all of these external service problems. Users need to follow our exact instructions." You need to read and comprehend before replying with an implicit exact, "you will be fine". I (we) have enough issues without being misled by support. :P I mean this seriously but also with a bit of snark :)

[2014-03-20 22:53:58] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Understood, but we do not think this is entirely fair because we gave a very specific named command, word for word and bolded, that we wanted someone to follow. If you do not want to follow it, this is fine, but this is what needed to be done to get fresh data throughout the whole chart. After reviewing what you wrote: . Therefore all my historical data is now in the new formatting. The issue for me lies with the realtime data from the production server which is still in the old format. Hopefully, whatever correction is being planned this evening/tonight will not create more problems since I've already adjusted my data, all my drawings, studies, etc to be compatible with the new formatting. We see how we misunderstood this. To us at the time we read this, the old format, was the 1.000 format and the new format was 100.00. This was relative To the situation at the time. And we really thought you understood that because you are using the production environment, that you needed to use the 100.00 format. this was just a misunderstanding on our part. Not trying to be critical, just explaining why we misunderstood this especially with a high-volume amount of work that we have to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-20 22:54:28

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