Support Board
Date/Time: Thu, 27 Feb 2025 13:15:55 +0000
Sierra Chart -- Contact your fcm
View Count: 756
| [2021-07-01 05:24:24] |
| User562957 - Posts: 58 |
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Hello, my Problem is in the picture can you tell me what I had to do ?
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| [2021-07-01 05:58:22] |
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You need to contact your broker about this. For now to access delayed market data, set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. And then translate the symbols in your Chartbooks with this command: Edit Menu: Edit >> Translate Symbols To Current Service ( Translate Symbols To Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-01 10:57:21] |
| User562957 - Posts: 58 |
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they solved it, but now i got another problem. He said i had to contact you. I hope you can see the problem in the chart windwo that I detached
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 problem.png / V - Attached On 2021-07-01 10:57:06 UTC - Size: 167.5 KB - 215 views |
| [2021-07-01 13:42:28] |
| 58LesPaul - Posts: 429 |
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If you translated symbols from post #2 you need to translate them back.
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| [2021-07-01 14:51:18] |
| User562957 - Posts: 58 |
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no you dont understand the problem. i want realtime data i got it yesterday. then amp broke my connection dont know why. I wrote em they connected me and now its the part of sierra said amp that they give me the allow i can see realtime data
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| [2021-07-01 16:13:01] |
| John - SC Support - Posts: 38222 |
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That message is telling us that they did not set you up for the data from CQG when they enabled your account (or at least not for the exchange for that particular symbol). We are sorry to have to tell you to go back to AMP, but you need to let them know that you are not getting the data from CQG and make sure your account is setup to get the data. You will find our information on the error you are getting here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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