Support Board
Date/Time: Sun, 23 Feb 2025 19:26:42 +0000
TT issues 2/16
View Count: 805
| [2021-02-16 15:11:26] |
| User98657 - Posts: 336 |
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I had issues this morning and couldn't flatten or exit positions and my fills were wrong due to the TT order routing issues. I was informed last night this issue was corrected and yet it cost me a stop this morning. I'm all in on SC platform, Data Feed and Order routing. SC has made it very clear that TT is the preferred order routing service. Are they going to stand behind this and make any compensation? I'm not forced to sit out the day because I have no idea if it's working and I'll have to wait to hear, not to mention having to call the broker and exit my position manually and taking the stop. I'm not saying its the end of the world, but something should be offered back for this. Had I known there were still issues I would not have traded, and although not the best condition, understandable had we been warned ahead of time. |
| [2021-02-16 15:52:11] |
| John - SC Support - Posts: 38116 |
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Refer to the following: TT Based Order Routing Service: TT Interruption For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 16:10:30] |
| User98657 - Posts: 336 |
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John, Yes, I get all that now, and I know the procedure to take when something like this happens, but a post inside the SC support forum is not going to be seen by anyone until after we discover there's an issue. You really need to find a way to alert us to this as early as possible. TT doesn't know who I am, and I didn't choose TT, you guys did. Don't get me wrong. Your data and order routing has been fantastic up till now, and I think we all understand (or we should) that things can and do happen that are out of any of our control. But in this unlikely event you should be prepared to issue a notice to all of us that we will actually see. I got lucky today. My losses were nothing in the scheme of things because I was trading Micros. But this could have been very costly. |
| [2021-02-16 18:54:28] |
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and I think we all understand (or we should) that things can and do happen that are out of any of our control. We do not think the problem TT had Sunday evening and today should even happen. This is why we are going to be replacing TT with our own direct order routing.We have put together these instructions, when you have a trading issue: Overview of Trading: Procedure to Handle Unexpected Trading Issue Are they going to stand behind this and make any compensation?
The only compensation that can be expected we do not even know this would happen, would be the refund of any fees they have received. TT is not going to pay for any trading losses. Had I known there were still issues I would not have traded, We did not know either. We were aware of an issue Sunday evening based upon a message from TT and we did post the information on this Support Board. Orders were being rejected Sunday evening, so it was very clear to users that order entry was not possible. This cleared up after about an hour. And we were not aware of any further issue until today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 20:21:44
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| [2021-02-16 19:40:33] |
| 58LesPaul - Posts: 429 |
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Is there not a way to create a pop up on the SC platform to alert users? Thanks |
| [2021-02-16 19:43:57] |
| User98657 - Posts: 336 |
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Right, but you do have our email addresses. We really need to be notified. We have no way of knowing otherwise until after we're in a trade.
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| [2021-02-16 20:02:54] |
| User724532 - Posts: 14 |
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You can subscribe there for TT status: https://status.trade.tt/#/
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| [2021-02-16 20:30:06] |
| user_xyz - Posts: 446 |
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SC - Some kind of pop-up/mass notification seems necessary, see my post the other day with the issue I uncovered using the IB gateway in this ticket below (very similar) Interactive Brokers Connection & Order Routing Problems |
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