Support Board
Date/Time: Sun, 23 Feb 2025 19:01:41 +0000
Post From: TT issues 2/16
| [2021-02-16 18:54:28] |
| |
|
and I think we all understand (or we should) that things can and do happen that are out of any of our control. We do not think the problem TT had Sunday evening and today should even happen. This is why we are going to be replacing TT with our own direct order routing.We have put together these instructions, when you have a trading issue: Overview of Trading: Procedure to Handle Unexpected Trading Issue Are they going to stand behind this and make any compensation?
The only compensation that can be expected we do not even know this would happen, would be the refund of any fees they have received. TT is not going to pay for any trading losses. Had I known there were still issues I would not have traded, We did not know either. We were aware of an issue Sunday evening based upon a message from TT and we did post the information on this Support Board. Orders were being rejected Sunday evening, so it was very clear to users that order entry was not possible. This cleared up after about an hour. And we were not aware of any further issue until today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 20:21:44
|