Support Board
Date/Time: Wed, 12 Feb 2025 14:16:23 +0000
Connection Issues
View Count: 555
| [2020-10-15 16:00:16] |
| Mattc55 - Posts: 97 |
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Hi, would you mind letting me know if this was on my side or yours... if so, i'll work with my corporate IT group again. I sent my IT group this log and they replied: “I don’t see any drops on the firewall, are they able to see a connection coming from 170.12.233.231?” Triggering next historical data download in queue. | 2020-10-15 11:07:55.744 Socket (4) | Socket gracefully closed by remote side. | 2020-10-15 11:07:55.790 Socket (4) | Closed. | 2020-10-15 11:07:55.790 Chart #3 has tagged chart #13 for full recalculation. Chartbook: ES_1.Cht | 2020-10-15 11:07:56.084 Chart #3 has tagged chart #15 for full recalculation. Chartbook: ES_1.Cht | 2020-10-15 11:07:56.084 Chart #4 has tagged chart #13 for full recalculation. Chartbook: ES_1.Cht | 2020-10-15 11:07:56.085 Chart #4 has tagged chart #15 for full recalculation. Chartbook: ES_1.Cht | 2020-10-15 11:07:56.085 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 2 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-15 11:07:56.122 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-15 11:07:56.570 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-15 11:08:04.118 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-15 11:08:04.118 DTC Client socket (1) | CloseSocket call. | 2020-10-15 11:08:04.119 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-15 11:08:04.119 DTC Client socket (1) | Max send buffers used during socket life: 4 | 2020-10-15 11:08:04.119 DTC Client socket (1) | Max send buffer size during socket life: 294 | 2020-10-15 11:08:04.119 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-15 11:08:04.119 SC Data - All Services | Waiting for socket receive thread to end | 2020-10-15 11:08:04.119 DTC Client socket (1) | Closed. | 2020-10-15 11:08:04.119 DTC Client socket (0) | CloseSocket call. | 2020-10-15 11:08:04.120 SC Data - All Services | Disconnected from the server. | 2020-10-15 11:08:04.120 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-10-15 11:08:04.120 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10059 | 2020-10-15 11:08:06.210 DTC Client socket (1) | Creating socket. | 2020-10-15 11:08:06.211 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-15 11:08:06.211 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2020-10-15 11:08:06.211 SC Data - All Services | Network connection to server complete. | 2020-10-15 11:08:06.259 SC Data - All Services | Starting socket receive thread. | 2020-10-15 11:08:06.259 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-10-15 11:08:06.259 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-10-15 11:08:06.338 SC Data - All Services | Sending logon request message. | 2020-10-15 11:08:06.338 SC Data - All Services | Received logon response. | 2020-10-15 11:08:07.173 SC Data - All Services | Server Name: SC Realtime Server. | 2020-10-15 11:08:07.173 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-10-15 11:08:07.173 SC Data - All Services | Successfully connected. | 2020-10-15 11:08:07.173 SC Data - All Services | Trading is not supported. | 2020-10-15 11:08:07.173 Added historical Intraday data request for CLX20_FUT_NYMEX to the queue. | 2020-10-15 11:08:07.173 Intraday data recording state for symbol CLX20_FUT_NYMEX is set to download 'Pending'. | 2020-10-15 11:08:07.173 Triggering next historical data download in queue. | 2020-10-15 11:08:07.173 SC Data - All Services | Restarting real-time data updates for symbol: CLX20_FUT_NYMEX -> CLX20 | 2020-10-15 11:08:07.173 SC Data - All Services | Restarting real-time data updates for symbol: ESU20_FUT_CME -> ESU20 | 2020-10-15 11:08:07.173 Added historical Intraday data request for ESZ20_FUT_CME to the queue. | 2020-10-15 11:08:07.173 Intraday data recording state for symbol ESZ20_FUT_CME is set to download 'Pending'. | 2020-10-15 11:08:07.173 SC Data - All Services | Restarting real-time data updates for symbol: ESZ20_FUT_CME -> ESZ20 | 2020-10-15 11:08:07.173 SC Data - All Services | Restarting real-time data updates for symbol: MESZ20_FUT_CME -> MESZ20 | 2020-10-15 11:08:07.173 HD Request # 8 | Downloading Intraday chart data for CLX20_FUT_NYMEX to the file CLX20_FUT_NYMEX.scid. Service: nymex | 2020-10-15 11:08:07.173 Enabling compression for file: C:\SierraChart\Data\CLX20_FUT_NYMEX.scid. This may take a while. | 2020-10-15 11:08:07.174 * HD Request # 8 | Download start date-time: 2020-10-15 11:07:43.000 | 2020-10-15 11:08:07.174 HD Request # 8 | Using server: ds21.sierracharts.com port 10149 | 2020-10-15 11:08:07.174 Socket (2) | Creating socket. | 2020-10-15 11:08:07.174 Socket (2) | New receive buffer size: 5242880 | 2020-10-15 11:08:07.174 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-10-15 11:08:07.174 HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-10-15 11:08:07.272 HD Request # 8 | Sending historical data logon request message. | 2020-10-15 11:08:07.272 SC Data - All Services | Received security definition for symbol CLX20_FUT_NYMEX | 2020-10-15 11:08:07.308 SC Data - All Services | Real-time data for symbol ESU20_FUT_CME is currently unavailable. | 2020-10-15 11:08:07.308 SC Data - All Services | Received security definition for symbol ESU20_FUT_CME | 2020-10-15 11:08:07.308 SC Data - All Services | Received security definition for symbol ESZ20_FUT_CME | 2020-10-15 11:08:07.308 SC Data - All Services | Received security definition for symbol MESZ20_FUT_CME | 2020-10-15 11:08:07.308 HD Request # 8 | Requesting Intraday data. Start date-time: 2020-10-15 11:07:43. Record interval: 0. Symbol: CLX20 | 2020-10-15 11:08:07.320 HD Request # 8 | Decompressing data. | 2020-10-15 11:08:07.367 HD Request # 8 | Receiving Intraday data for CLX20_FUT_NYMEX starting at 2020-10-15 11:07:43.032000 | 2020-10-15 11:08:07.369 Socket (2) | CloseSocket call. | 2020-10-15 11:08:07.369 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-15 11:08:07.369 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-15 11:08:07.369 Historical data download thread signaled to stop. | 2020-10-15 11:08:07.378 HD Request # 8 | Timestamp of first Intraday data file record written: 2020-10-15 11:07:43.032001 | 2020-10-15 11:08:07.378 HD Request # 8 | Received 259 records from 2020-10-15 11:07:43.032 to 2020-10-15 11:08:07.129 (24.1 seconds) and wrote 259 records for CLX20_FUT_NYMEX | 2020-10-15 11:08:07.378 HD Request # 8 | Completion time: 0s | 2020-10-15 11:08:07.381 HD Request # 8 | Intraday data download complete for CLX20_FUT_NYMEX. Unique request ID: 8 | 2020-10-15 11:08:07.381 Removing historical data download ID 8. | 2020-10-15 11:08:07.381 Real-time Intraday chart data file updates started for CLX20_FUT_NYMEX | 2020-10-15 11:08:07.381 Intraday chart data file opened for CLX20_FUT_NYMEX | 2020-10-15 11:08:07.381 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2020-10-15 11:08:07.381 |
| [2020-10-15 19:23:42] |
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We do see this network connectivity issue: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-15 11:08:04.118 * That would be an issue on your side. This is all we can say based upon this limited context and information. We do not understand the purpose of this question: are they able to see a connection coming from 170.12.233.231?” Obviously if that is your IP address, there would be a connection from that IP to one of our servers. What about this?We do see the connection is succeeding to the Denali data feed server based upon the log above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-15 19:25:05
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| [2020-10-19 15:15:03] |
| Mattc55 - Posts: 97 |
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My Corp IT group is struggling here to fix this apparently... does this help you all any so that I can guide them better? Happened again DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-19 11:07:43.397 * DTC Client socket (7) | Socket gracefully closed by remote side. | 2020-10-19 11:07:43.397 DTC Client socket (7) | CloseSocket call. | 2020-10-19 11:07:43.397 DTC Client socket (7) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-19 11:07:43.397 DTC Client socket (7) | Max send buffers used during socket life: 3 | 2020-10-19 11:07:43.397 DTC Client socket (7) | Max send buffer size during socket life: 278 | 2020-10-19 11:07:43.397 SC Data - All Services | Waiting for socket receive thread to end | 2020-10-19 11:07:43.397 DTC Client socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-19 11:07:43.397 DTC Client socket (7) | Closed. | 2020-10-19 11:07:43.397 DTC Client socket (0) | CloseSocket call. | 2020-10-19 11:07:43.397 SC Data - All Services | Disconnected from the server. | 2020-10-19 11:07:43.397 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-10-19 11:07:43.397 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10059 | 2020-10-19 11:07:45.400 DTC Client socket (1) | Creating socket. | 2020-10-19 11:07:45.440 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-19 11:07:45.440 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2020-10-19 11:07:45.440 SC Data - All Services | Network connection to server complete. | 2020-10-19 11:07:45.489 SC Data - All Services | Starting socket receive thread. | 2020-10-19 11:07:45.489 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-10-19 11:07:45.489 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-10-19 11:07:45.561 SC Data - All Services | Sending logon request message. | 2020-10-19 11:07:45.561 SC Data - All Services | Received logon response. | 2020-10-19 11:07:46.310 SC Data - All Services | Server Name: SC Realtime Server. | 2020-10-19 11:07:46.310 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-10-19 11:07:46.310 SC Data - All Services | Successfully connected. | 2020-10-19 11:07:46.310 SC Data - All Services | Trading is not supported. | 2020-10-19 11:07:46.310 Added historical Intraday data request for CLZ20_FUT_NYMEX to the queue. | 2020-10-19 11:07:46.310 Intraday data recording state for symbol CLZ20_FUT_NYMEX is set to download 'Pending'. | 2020-10-19 11:07:46.310 Triggering next historical data download in queue. | 2020-10-19 11:07:46.310 SC Data - All Services | Restarting real-time data updates for symbol: CLZ20_FUT_NYMEX -> CLZ20 | 2020-10-19 11:07:46.310 SC Data - All Services | Restarting real-time data updates for symbol: ESU20_FUT_CME -> ESU20 | 2020-10-19 11:07:46.310 Added historical Intraday data request for ESZ20_FUT_CME to the queue. | 2020-10-19 11:07:46.311 Intraday data recording state for symbol ESZ20_FUT_CME is set to download 'Pending'. | 2020-10-19 11:07:46.311 SC Data - All Services | Restarting real-time data updates for symbol: ESZ20_FUT_CME -> ESZ20 | 2020-10-19 11:07:46.311 SC Data - All Services | Restarting real-time data updates for symbol: M2KZ20_FUT_CME -> M2KZ20 | 2020-10-19 11:07:46.311 SC Data - All Services | Restarting real-time data updates for symbol: MESZ20_FUT_CME -> MESZ20 | 2020-10-19 11:07:46.311 SC Data - All Services | Restarting real-time data updates for symbol: MNQZ20_FUT_CME -> MNQZ20 | 2020-10-19 11:07:46.311 Added historical Intraday data request for NQZ20_FUT_CME to the queue. | 2020-10-19 11:07:46.311 Intraday data recording state for symbol NQZ20_FUT_CME is set to download 'Pending'. | 2020-10-19 11:07:46.311 SC Data - All Services | Restarting real-time data updates for symbol: NQZ20_FUT_CME -> NQZ20 | 2020-10-19 11:07:46.311 Added historical Intraday data request for RTYZ20_FUT_CME to the queue. | 2020-10-19 11:07:46.311 Intraday data recording state for symbol RTYZ20_FUT_CME is set to download 'Pending'. | 2020-10-19 11:07:46.311 SC Data - All Services | Restarting real-time data updates for symbol: RTYZ20_FUT_CME -> RTYZ20 | 2020-10-19 11:07:46.311 HD Request # 11 | Downloading Intraday chart data for CLZ20_FUT_NYMEX to the file CLZ20_FUT_NYMEX.scid. Service: nymex | 2020-10-19 11:07:46.311 Enabling compression for file: C:\SierraChart\Data\CLZ20_FUT_NYMEX.scid. This may take a while. | 2020-10-19 11:07:46.311 HD Request # 11 | Download start date-time: 2020-10-19 11:07:01.000 | 2020-10-19 11:07:46.311 HD Request # 11 | Using server: ds21.sierracharts.com port 10150 | 2020-10-19 11:07:46.311 Socket (2) | Creating socket. | 2020-10-19 11:07:46.311 Socket (2) | New receive buffer size: 5242880 | 2020-10-19 11:07:46.311 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-10-19 11:07:46.311 HD Request # 11 | Setting DTC encoding to Binary VLS | 2020-10-19 11:07:46.411 HD Request # 11 | Sending historical data logon request message. | 2020-10-19 11:07:46.411 SC Data - All Services | Received security definition for symbol CLZ20_FUT_NYMEX | 2020-10-19 11:07:46.471 SC Data - All Services | Real-time data for symbol ESU20_FUT_CME is currently unavailable. | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol ESU20_FUT_CME | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol ESZ20_FUT_CME | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol M2KZ20_FUT_CME | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol MESZ20_FUT_CME | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol MNQZ20_FUT_CME | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol NQZ20_FUT_CME | 2020-10-19 11:07:46.471 SC Data - All Services | Received security definition for symbol RTYZ20_FUT_CME | 2020-10-19 11:07:46.471 HD Request # 11 | Requesting Intraday data. Start date-time: 2020-10-19 11:07:01. Record interval: 0. Symbol: CLZ20 | 2020-10-19 11:07:57.977 HD Request # 11 | Decompressing data. | 2020-10-19 11:07:58.024 HD Request # 11 | Receiving Intraday data for CLZ20_FUT_NYMEX starting at 2020-10-19 11:07:01.138000 | 2020-10-19 11:07:58.024 Socket (2) | CloseSocket call. | 2020-10-19 11:07:58.025 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-19 11:07:58.025 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-19 11:07:58.025 Historical data download thread signaled to stop. | 2020-10-19 11:07:58.025 HD Request # 11 | Timestamp of first Intraday data file record written: 2020-10-19 11:07:01.138001 | 2020-10-19 11:07:58.025 HD Request # 11 | Received 151 records from 2020-10-19 11:07:01.138 to 2020-10-19 11:07:57.198 (56.1 seconds) and wrote 151 records for CLZ20_FUT_NYMEX | 2020-10-19 11:07:58.025 Added 3 Time and Sales records to Intraday data file for CLZ20_FUT_NYMEX after download. | 2020-10-19 11:07:58.029 HD Request # 11 | Completion time: 12s | 2020-10-19 11:07:58.031 HD Request # 11 | Intraday data download complete for CLZ20_FUT_NYMEX. Unique request ID: 11 | 2020-10-19 11:07:58.031 Removing historical data download ID 11. | 2020-10-19 11:07:58.031 Real-time Intraday chart data file updates started for CLZ20_FUT_NYMEX | 2020-10-19 11:07:58.031 Intraday chart data file opened for CLZ20_FUT_NYMEX | 2020-10-19 11:07:58.031 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2020-10-19 11:07:58.031 Triggering next historical data download in queue. | 2020-10-19 11:07:58.031 HD Request # 12 | Downloading Intraday chart data for ESZ20_FUT_CME to the file ESZ20_FUT_CME.scid. Service: cme | 2020-10-19 11:07:58.034 Enabling compression for file: C:\SierraChart\Data\ESZ20_FUT_CME.scid. This may take a while. | 2020-10-19 11:07:58.035 * HD Request # 12 | Download start date-time: 2020-10-19 11:07:02.000 | 2020-10-19 11:07:58.035 HD Request # 12 | Using server: ds23.sierracharts.com port 10149 | 2020-10-19 11:07:58.035 Socket (2) | Socket gracefully closed by remote side. | 2020-10-19 11:07:58.071 Socket (2) | Closed. | 2020-10-19 11:07:58.071 Socket (3) | Creating socket. | 2020-10-19 11:07:58.075 Socket (3) | New receive buffer size: 5242880 | 2020-10-19 11:07:58.075 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-10-19 11:07:58.075 HD Request # 12 | Setting DTC encoding to Binary VLS | 2020-10-19 11:07:58.183 HD Request # 12 | Sending historical data logon request message. | 2020-10-19 11:07:58.183 Chart #4 has tagged chart #13 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-19 11:07:58.497 Chart #4 has tagged chart #18 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-19 11:07:58.497 Chart #3 has tagged chart #13 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-19 11:07:58.497 Chart #3 has tagged chart #18 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-19 11:07:58.497 CLZ20_FUT_NYMEX [CBV][M] 500 Volume #18 | Performing a full recalculation because it has been tagged. Chartbook: Cl_1.Cht | 2020-10-19 11:07:58.504 CLZ20_FUT_NYMEX [CBV][M] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: Cl_1.Cht | 2020-10-19 11:07:58.889 Opened cached Intraday file: C:\SierraChart\Data\CLZ20_FUT_NYMEX.scid. Thread ID: 3872 | 2020-10-19 11:07:59.972 HD Request # 12 | Requesting Intraday data. Start date-time: 2020-10-19 11:07:02. Record interval: 0. Symbol: ESZ20 | 2020-10-19 11:08:02.352 HD Request # 12 | Decompressing data. | 2020-10-19 11:08:02.400 HD Request # 12 | Receiving Intraday data for ESZ20_FUT_CME starting at 2020-10-19 11:07:02.102000 | 2020-10-19 11:08:02.453 Socket (3) | CloseSocket call. | 2020-10-19 11:08:02.455 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-19 11:08:02.455 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-10-19 11:08:02.455 Historical data download thread signaled to stop. | 2020-10-19 11:08:02.457 HD Request # 12 | Timestamp of first Intraday data file record written: 2020-10-19 11:07:02.526001 | 2020-10-19 11:08:02.457 HD Request # 12 | Received 1393 records from 2020-10-19 11:07:02.102 to 2020-10-19 11:07:59.922 (57.8 seconds) and wrote 1368 records for ESZ20_FUT_CME | 2020-10-19 11:08:02.457 Added 52 Time and Sales records to Intraday data file for ESZ20_FUT_CME after download. | 2020-10-19 11:08:02.460 HD Request # 12 | Completion time: 4s | 2020-10-19 11:08:02.463 HD Request # 12 | Intraday data download complete for ESZ20_FUT_CME. Unique request ID: 12 | 2020-10-19 11:08:02.464 Removing historical data download ID 12. | 2020-10-19 11:08:02.464 Real-time Intraday chart data file updates started for ESZ20_FUT_CME | 2020-10-19 11:08:02.464 Intraday chart data file opened for ESZ20_FUT_CME | 2020-10-19 11:08:02.464 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2020-10-19 11:08:02.464 Triggering next historical data download in queue. | 2020-10-19 11:08:02.464 HD Request # 13 | Downloading Intraday chart data for NQZ20_FUT_CME to the file NQZ20_FUT_CME.scid. Service: cme | 2020-10-19 11:08:02.464 Enabling compression for file: C:\SierraChart\Data\NQZ20_FUT_CME.scid. This may take a while. | 2020-10-19 11:08:02.464 * HD Request # 13 | Download start date-time: 2020-10-19 11:07:02.000 | 2020-10-19 11:08:02.464 HD Request # 13 | Using server: ds21.sierracharts.com port 10150 | 2020-10-19 11:08:02.464 Socket (2) | Creating socket. | 2020-10-19 11:08:02.464 Socket (2) | New receive buffer size: 5242880 | 2020-10-19 11:08:02.464 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-10-19 11:08:02.464 Socket (3) | Socket gracefully closed by remote side. | 2020-10-19 11:08:02.504 Socket (3) | Closed. | 2020-10-19 11:08:02.504 HD Request # 13 | Setting DTC encoding to Binary VLS | 2020-10-19 11:08:02.563 HD Request # 13 | Sending historical data logon request message. | 2020-10-19 11:08:02.563 HD Request # 13 | Requesting Intraday data. Start date-time: 2020-10-19 11:07:02. Record interval: 0. Symbol: NQZ20 | 2020-10-19 11:08:02.612 HD Request # 13 | Decompressing data. | 2020-10-19 11:08:02.659 HD Request # 13 | Receiving Intraday data for NQZ20_FUT_CME starting at 2020-10-19 11:07:02.035000 | 2020-10-19 11:08:02.709 Socket (2) | CloseSocket call. | 2020-10-19 11:08:02.711 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-19 11:08:02.711 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-19 11:08:02.711 Historical data download thread signaled to stop. | 2020-10-19 11:08:02.711 HD Request # 13 | Timestamp of first Intraday data file record written: 2020-10-19 11:07:02.625001 | 2020-10-19 11:08:02.711 HD Request # 13 | Received 1122 records from 2020-10-19 11:07:02.035 to 2020-10-19 11:07:59.516 (57.5 seconds) and wrote 1106 records for NQZ20_FUT_CME | 2020-10-19 11:08:02.711 Added 41 Time and Sales records to Intraday data file for NQZ20_FUT_CME after download. | 2020-10-19 11:08:02.715 HD Request # 13 | Completion time: 0s | 2020-10-19 11:08:02.717 HD Request # 13 | Intraday data download complete for NQZ20_FUT_CME. Unique request ID: 13 | 2020-10-19 11:08:02.717 Removing historical data download ID 13. | 2020-10-19 11:08:02.717 Real-time Intraday chart data file updates started for NQZ20_FUT_CME | 2020-10-19 11:08:02.717 Intraday chart data file opened for NQZ20_FUT_CME | 2020-10-19 11:08:02.717 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2020-10-19 11:08:02.717 Triggering next historical data download in queue. | 2020-10-19 11:08:02.717 HD Request # 14 | Downloading Intraday chart data for RTYZ20_FUT_CME to the file RTYZ20_FUT_CME.scid. Service: cme | 2020-10-19 11:08:02.717 Enabling compression for file: C:\SierraChart\Data\RTYZ20_FUT_CME.scid. This may take a while. | 2020-10-19 11:08:02.718 * HD Request # 14 | Download start date-time: 2020-10-19 11:07:02.000 | 2020-10-19 11:08:02.718 HD Request # 14 | Using server: ds23.sierracharts.com port 10149 | 2020-10-19 11:08:02.718 Socket (3) | Creating socket. | 2020-10-19 11:08:02.718 Socket (3) | New receive buffer size: 5242880 | 2020-10-19 11:08:02.718 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-10-19 11:08:02.718 Socket (2) | Socket gracefully closed by remote side. | 2020-10-19 11:08:02.760 Socket (2) | Closed. | 2020-10-19 11:08:02.760 HD Request # 14 | Setting DTC encoding to Binary VLS | 2020-10-19 11:08:02.838 HD Request # 14 | Sending historical data logon request message. | 2020-10-19 11:08:02.838 HD Request # 14 | Requesting Intraday data. Start date-time: 2020-10-19 11:07:02. Record interval: 0. Symbol: RTYZ20 | 2020-10-19 11:08:02.887 Chart #4 has tagged chart #13 for full recalculation. Chartbook: ES_1.Cht | 2020-10-19 11:08:02.904 Chart #4 has tagged chart #18 for full recalculation. Chartbook: ES_1.Cht | 2020-10-19 11:08:02.904 HD Request # 14 | Decompressing data. | 2020-10-19 11:08:02.935 HD Request # 14 | Receiving Intraday data for RTYZ20_FUT_CME starting at 2020-10-19 11:07:02.051000 | 2020-10-19 11:08:02.935 Socket (3) | CloseSocket call. | 2020-10-19 11:08:02.936 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-19 11:08:02.936 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-10-19 11:08:02.936 Historical data download thread signaled to stop. | 2020-10-19 11:08:02.948 HD Request # 14 | Timestamp of first Intraday data file record written: 2020-10-19 11:07:02.102001 | 2020-10-19 11:08:02.948 HD Request # 14 | Received 87 records from 2020-10-19 11:07:02.051 to 2020-10-19 11:07:55.668 (53.6 seconds) and wrote 85 records for RTYZ20_FUT_CME | 2020-10-19 11:08:02.948 Added 8 Time and Sales records to Intraday data file for RTYZ20_FUT_CME after download. | 2020-10-19 11:08:02.951 HD Request # 14 | Completion time: 0s | 2020-10-19 11:08:02.954 HD Request # 14 | Intraday data download complete for RTYZ20_FUT_CME. Unique request ID: 14 | 2020-10-19 11:08:02.954 Removing historical data download ID 14. | 2020-10-19 11:08:02.954 Real-time Intraday chart data file updates started for RTYZ20_FUT_CME | 2020-10-19 11:08:02.954 Intraday chart data file opened for RTYZ20_FUT_CME | 2020-10-19 11:08:02.954 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2020-10-19 11:08:02.954 Triggering next historical data download in queue. | 2020-10-19 11:08:02.955 Chart #4 has tagged chart #13 for full recalculation. Chartbook: NQ_1.Cht | 2020-10-19 11:08:02.956 Chart #4 has tagged chart #18 for full recalculation. Chartbook: NQ_1.Cht | 2020-10-19 11:08:02.956 Chart #3 has tagged chart #13 for full recalculation. Chartbook: ES_1.Cht | 2020-10-19 11:08:02.958 Chart #3 has tagged chart #18 for full recalculation. Chartbook: ES_1.Cht | 2020-10-19 11:08:02.958 NQZ20_FUT_CME/MNQZ20_FUT_CME [CBV][M] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: NQ_1.Cht | 2020-10-19 11:08:02.977 Socket (3) | Socket gracefully closed by remote side. | 2020-10-19 11:08:02.983 Socket (3) | Closed. | 2020-10-19 11:08:02.983 NQZ20_FUT_CME/MNQZ20_FUT_CME [CBV][M] 1500 Volume #18 | Performing a full recalculation because it has been tagged. Chartbook: NQ_1.Cht | 2020-10-19 11:08:03.010 Chart #3 has tagged chart #13 for full recalculation. Chartbook: RTY_1.Cht | 2020-10-19 11:08:03.057 Chart #3 has tagged chart #18 for full recalculation. Chartbook: RTY_1.Cht | 2020-10-19 11:08:03.057 Chart #4 has tagged chart #13 for full recalculation. Chartbook: RTY_1.Cht | 2020-10-19 11:08:03.059 Chart #4 has tagged chart #18 for full recalculation. Chartbook: RTY_1.Cht | 2020-10-19 11:08:03.059 Chart #3 has tagged chart #13 for full recalculation. Chartbook: NQ_1.Cht | 2020-10-19 11:08:03.084 Chart #3 has tagged chart #18 for full recalculation. Chartbook: NQ_1.Cht | 2020-10-19 11:08:03.084 RTYZ20_FUT_CME/M2KZ20_FUT_CME [CBV][M] 400 Volume #18 | Performing a full recalculation because it has been tagged. Chartbook: RTY_1.Cht | 2020-10-19 11:08:03.084 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-19 11:08:03.124 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 3000 Volume #18 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-19 11:08:03.199 NQZ20_FUT_CME/MNQZ20_FUT_CME [CBV][M] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: NQ_1.Cht | 2020-10-19 11:08:03.426 NQZ20_FUT_CME/MNQZ20_FUT_CME [CBV][M] 1500 Volume #18 | Performing a full recalculation because it has been tagged. Chartbook: NQ_1.Cht | 2020-10-19 11:08:03.457 RTYZ20_FUT_CME/M2KZ20_FUT_CME [CBV][M] 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: RTY_1.Cht | 2020-10-19 11:08:03.504 Opened cached Intraday file: C:\SierraChart\Data\ESZ20_FUT_CME.scid. Thread ID: 3872 | 2020-10-19 11:08:04.975 Opened cached Intraday file: C:\SierraChart\Data\NQZ20_FUT_CME.scid. Thread ID: 3872 | 2020-10-19 11:08:04.976 Opened cached Intraday file: C:\SierraChart\Data\RTYZ20_FUT_CME.scid. Thread ID: 3872 | 2020-10-19 11:08:04.976 |
| [2020-10-19 15:34:25] |
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Sometimes there are going to be lost connections due to Internet connectivity issues. We have no control over that. What is the consequence of this? There is an immediate reconnection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-20 01:55:04] |
| Mattc55 - Posts: 97 |
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Yes, There is an immediate reconnection.
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| [2020-10-21 15:26:55] |
| Mattc55 - Posts: 97 |
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this keeps happening to me around 11am each day... I sit inside a brokerage firm so I can't believe that we are losing internet connection... can you help me any further or do I need to explore on my side further? DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-21 11:19:34.460 * DTC Client socket (4) | Socket gracefully closed by remote side. | 2020-10-21 11:19:34.460 DTC Client socket (4) | CloseSocket call. | 2020-10-21 11:19:34.460 DTC Client socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-21 11:19:34.460 SC Data - All Services | Waiting for socket receive thread to end | 2020-10-21 11:19:34.460 DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-21 11:19:34.460 DTC Client socket (4) | Closed. | 2020-10-21 11:19:34.460 DTC Client socket (0) | CloseSocket call. | 2020-10-21 11:19:34.460 SC Data - All Services | Disconnected from the server. | 2020-10-21 11:19:34.460 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-10-21 11:19:34.460 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10059 | 2020-10-21 11:19:36.461 DTC Client socket (1) | Creating socket. | 2020-10-21 11:19:36.504 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-21 11:19:36.504 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2020-10-21 11:19:36.504 SC Data - All Services | Network connection to server complete. | 2020-10-21 11:19:36.554 SC Data - All Services | Starting socket receive thread. | 2020-10-21 11:19:36.554 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-10-21 11:19:36.554 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-10-21 11:19:36.627 SC Data - All Services | Sending logon request message. | 2020-10-21 11:19:36.627 SC Data - All Services | Received logon response. | 2020-10-21 11:19:37.428 SC Data - All Services | Server Name: SC Realtime Server. | 2020-10-21 11:19:37.428 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-10-21 11:19:37.428 SC Data - All Services | Successfully connected. | 2020-10-21 11:19:37.428 SC Data - All Services | Trading is not supported. | 2020-10-21 11:19:37.428 Added historical Intraday data request for CLZ20_FUT_NYMEX to the queue. | 2020-10-21 11:19:37.429 Intraday data recording state for symbol CLZ20_FUT_NYMEX is set to download 'Pending'. | 2020-10-21 11:19:37.429 Triggering next historical data download in queue. | 2020-10-21 11:19:37.429 SC Data - All Services | Restarting real-time data updates for symbol: CLZ20_FUT_NYMEX -> CLZ20 | 2020-10-21 11:19:37.429 SC Data - All Services | Restarting real-time data updates for symbol: ESU20_FUT_CME -> ESU20 | 2020-10-21 11:19:37.429 Added historical Intraday data request for ESZ20_FUT_CME to the queue. | 2020-10-21 11:19:37.429 Intraday data recording state for symbol ESZ20_FUT_CME is set to download 'Pending'. | 2020-10-21 11:19:37.429 SC Data - All Services | Restarting real-time data updates for symbol: ESZ20_FUT_CME -> ESZ20 | 2020-10-21 11:19:37.429 SC Data - All Services | Restarting real-time data updates for symbol: MESZ20_FUT_CME -> MESZ20 | 2020-10-21 11:19:37.429 HD Request # 6 | Downloading Intraday chart data for CLZ20_FUT_NYMEX to the file CLZ20_FUT_NYMEX.scid. Service: nymex | 2020-10-21 11:19:37.429 Enabling compression for file: C:\SierraChart\Data\CLZ20_FUT_NYMEX.scid. This may take a while. | 2020-10-21 11:19:37.429 HD Request # 6 | Download start date-time: 2020-10-21 11:19:11.000 | 2020-10-21 11:19:37.429 HD Request # 6 | Using server: ds21.sierracharts.com port 10150 | 2020-10-21 11:19:37.429 Socket (2) | Creating socket. | 2020-10-21 11:19:37.429 Socket (2) | New receive buffer size: 5242880 | 2020-10-21 11:19:37.430 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-10-21 11:19:37.430 HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-10-21 11:19:37.535 HD Request # 6 | Sending historical data logon request message. | 2020-10-21 11:19:37.535 SC Data - All Services | Received security definition for symbol CLZ20_FUT_NYMEX | 2020-10-21 11:19:37.592 SC Data - All Services | Real-time data for symbol ESU20_FUT_CME is currently unavailable. | 2020-10-21 11:19:37.592 SC Data - All Services | Received security definition for symbol ESU20_FUT_CME | 2020-10-21 11:19:37.592 SC Data - All Services | Received security definition for symbol ESZ20_FUT_CME | 2020-10-21 11:19:37.592 SC Data - All Services | Received security definition for symbol MESZ20_FUT_CME | 2020-10-21 11:19:37.592 HD Request # 6 | Requesting Intraday data. Start date-time: 2020-10-21 11:19:11. Record interval: 0. Symbol: CLZ20 | 2020-10-21 11:19:38.015 HD Request # 6 | Decompressing data. | 2020-10-21 11:19:38.062 HD Request # 6 | Receiving Intraday data for CLZ20_FUT_NYMEX starting at 2020-10-21 11:19:11.014000 | 2020-10-21 11:19:38.062 Socket (2) | CloseSocket call. | 2020-10-21 11:19:38.063 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-21 11:19:38.063 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-21 11:19:38.063 Historical data download thread signaled to stop. | 2020-10-21 11:19:38.063 HD Request # 6 | Timestamp of first Intraday data file record written: 2020-10-21 11:19:11.395003 | 2020-10-21 11:19:38.064 HD Request # 6 | Received 106 records from 2020-10-21 11:19:11.014 to 2020-10-21 11:19:36.273 (25.3 seconds) and wrote 70 records for CLZ20_FUT_NYMEX | 2020-10-21 11:19:38.064 HD Request # 6 | Completion time: 1s | 2020-10-21 11:19:38.067 HD Request # 6 | Intraday data download complete for CLZ20_FUT_NYMEX. Unique request ID: 6 | 2020-10-21 11:19:38.067 Removing historical data download ID 6. | 2020-10-21 11:19:38.067 Real-time Intraday chart data file updates started for CLZ20_FUT_NYMEX | 2020-10-21 11:19:38.067 Intraday chart data file opened for CLZ20_FUT_NYMEX | 2020-10-21 11:19:38.067 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2020-10-21 11:19:38.067 |
| [2020-10-21 16:58:10] |
| Mattc55 - Posts: 97 |
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I have a Bloomberg terminal, which is one of the most temperamental from a internet connectivity issue, and I have had no issues with it dropping... my IT team is ruling out the internet connection issue... do you have any other thoughts?
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