Support Board
Date/Time: Sun, 09 Feb 2025 06:28:46 +0000
Can't connect to real time data feed
View Count: 562
| [2020-08-05 16:36:05] |
| Leif - Posts: 9 |
|
Hi, I just signed up last night to SC real time data feed. But I cannot seem to connect. I do have 2 instances of Sierra Chart on separate computers but I only need one of them to connect. Here is copy of message log: Reading Internal Order ID file. | 2020-08-05 09:27:23.776 Reading Trade Orders file. | 2020-08-05 09:27:23.844 Reading Trade Positions file. | 2020-08-05 09:27:23.845 Reading Account Balance file. | 2020-08-05 09:27:23.845 UDPListener (1364). Port 22903 | Listening on UDP port 22903. | 2020-08-05 09:27:23.859 Software version: 2144 64-bit | 2020-08-05 09:27:23.859 Primary Thread ID: 688 | 2020-08-05 09:27:23.859 Usage end date: 2021-01-15 | 2020-08-05 09:27:23.859 Enabled for: Sierra Chart Historical Data Service. | 2020-08-05 09:27:23.859 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-08-05 09:27:23.859 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-05 09:27:23.859 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-08-05 09:27:23.859 Received 1 data feed usernames. | 2020-08-05 09:27:23.859 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-05 09:27:23.859 Current selected Data/Trading service: SC Data - All Services | 2020-08-05 09:27:23.859 Custom symbol settings values: disabled | 2020-08-05 09:27:23.859 Chart Update Interval: 500 | 2020-08-05 09:27:23.859 Intraday Data Storage Time Unit: 0 | 2020-08-05 09:27:23.859 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-05 09:27:23.859 2020-08-05 09:27:23 Local computer time | 2020-08-05 09:27:23.859 2020-08-05 16:27:23 Local computer time in UTC | 2020-08-05 09:27:23.859 2020-08-05 09:27:23 Local computer time in SC Time Zone | 2020-08-05 09:27:23.859 2020-08-05 16:27:23 Server time in UTC | 2020-08-05 09:27:23.859 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-08-05 09:27:23.860 Program path: C:\SierraChart\ | 2020-08-05 09:27:23.860 Data Files path: C:\SierraChart\Data\ | 2020-08-05 09:27:23.860 OS Version Number: 10.0 | 2020-08-05 09:27:23.860 Locale Setting: C | 2020-08-05 09:27:23.860 Allowed protected custom studies: | 2020-08-05 09:27:23.860 Created the DTC Protocol server. | 2020-08-05 09:27:23.872 DTC Protocol Server listening on port 11099. | 2020-08-05 09:27:23.874 Created the DTC Protocol historical data server. | 2020-08-05 09:27:23.874 HD Server Manager | Listening on port 11098 | 2020-08-05 09:27:23.874 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-08-05 09:27:23.874 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 09:27:23.913 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-05 09:27:24.067 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-05 09:27:24.067 Received 5 login tokens. | 2020-08-05 09:27:24.377 Symbol settings MD5 received. Request ID: 1. | 2020-08-05 09:27:27.860 Symbol settings are up-to-date for scdataallservices. | 2020-08-05 09:27:27.860 SC Data - All Services | Connected to data server. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.554 KODK 1 Min #1 | Reloading chart. | 2020-08-05 09:27:40.390 SC Data - All Services | Starting real-time market data updates for: KODK. ID: 1 Service code: equities.us | 2020-08-05 09:27:40.862 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: KODK | 2020-08-05 09:27:40.862 SC Data - All Services | Requesting security definition data for: KODK. ID: 1 | 2020-08-05 09:27:40.862 Starting DelayedDownloadMonitoringTimer | 2020-08-05 09:27:40.862 Starting HDTimeoutTimer | 2020-08-05 09:27:40.862 Added historical Intraday data request for KODK to the queue. | 2020-08-05 09:27:40.862 Intraday data recording state for symbol KODK is set to download 'Pending'. | 2020-08-05 09:27:40.862 Triggering next historical data download in queue. | 2020-08-05 09:27:40.862 Delaying start of download for KODK | 2020-08-05 09:27:40.878 HD Request # 1 | Downloading Intraday chart data for KODK to the file KODK.scid. Service: equities.us | 2020-08-05 09:27:45.859 Enabling compression for file: C:\SierraChart\Data\KODK.scid. This may take a while. | 2020-08-05 09:27:45.861 * HD Request # 1 | Download start date-time: 2020-08-05 09:08:21.000 | 2020-08-05 09:27:45.861 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-08-05 09:27:45.861 Socket (1) | Creating socket. | 2020-08-05 09:27:45.862 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-08-05 09:27:45.862 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-08-05 09:27:45.997 HD Request # 1 | Sending historical data logon request message. | 2020-08-05 09:27:45.997 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-08-05 09:08:21. Record interval: 0. Symbol: KODK | 2020-08-05 09:27:46.495 HD Request # 1 | Decompressing data. | 2020-08-05 09:27:46.558 HD Request # 1 | Receiving Intraday data for KODK starting at 2020-08-05 09:08:21 | 2020-08-05 09:27:46.623 Socket (1) | CloseSocket call. | 2020-08-05 09:27:46.627 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 09:27:46.627 Historical data download thread signaled to stop. | 2020-08-05 09:27:46.627 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-08-05 09:08:22 | 2020-08-05 09:27:46.628 HD Request # 1 | Received 1143 records from 2020-08-05 09:08:21.000 to 2020-08-05 09:12:46.013 (4.4 minutes) and wrote 1142 records for KODK | 2020-08-05 09:27:46.629 HD Request # 1 | Completion time: 1s | 2020-08-05 09:27:46.632 HD Request # 1 | Intraday data download complete for KODK. Unique request ID: 1 | 2020-08-05 09:27:46.632 Removing historical data download ID 1. | 2020-08-05 09:27:46.632 Real-time Intraday chart data file updates started for KODK | 2020-08-05 09:27:46.632 Intraday chart data file opened for KODK | 2020-08-05 09:27:46.632 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-08-05 09:27:46.632 Triggering next historical data download in queue. | 2020-08-05 09:27:46.632 Socket (1) | Socket gracefully closed by remote side. | 2020-08-05 09:27:46.689 Socket (1) | Closed. | 2020-08-05 09:27:46.690 |
| [2020-08-05 16:42:30] |
| John - SC Support - Posts: 37842 |
|
The main issue is that you have not completed the setup for the Sierra Chart Exchange Data Feed. You activated the data feed, but you now need to sign the agreements and then activate the exchange(s) you want. Refer to the Setup Instructions starting here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions_SignTheAgreements In terms of using the data on two computers, you can only access it from one at a time. If you want to switch computers, you need to make sure that you have disconnected from the data feed on the first computer before going to the second one (or exited from Sierra Chart altogether). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-06 06:49:03] |
| Leif - Posts: 9 |
|
Ok I believe I signed all the remaining agreements and followed instructions. (I do not need futures data). However, I seem to still have trouble getting live data. Here is recent message log. Thanks. Reading Internal Order ID file. | 2020-08-05 23:44:46.497 Reading Trade Orders file. | 2020-08-05 23:44:46.566 Reading Trade Positions file. | 2020-08-05 23:44:46.566 Reading Account Balance file. | 2020-08-05 23:44:46.566 UDPListener (1384). Port 22903 | Listening on UDP port 22903. | 2020-08-05 23:44:46.582 Software version: 2144 64-bit | 2020-08-05 23:44:46.582 Primary Thread ID: 5344 | 2020-08-05 23:44:46.582 Usage end date: 2021-01-15 | 2020-08-05 23:44:46.582 Enabled for: Sierra Chart Historical Data Service. | 2020-08-05 23:44:46.582 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-08-05 23:44:46.582 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-05 23:44:46.582 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-08-05 23:44:46.582 Received 1 data feed usernames. | 2020-08-05 23:44:46.582 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-05 23:44:46.582 Current selected Data/Trading service: SC Data - All Services | 2020-08-05 23:44:46.582 Custom symbol settings values: disabled | 2020-08-05 23:44:46.582 Chart Update Interval: 500 | 2020-08-05 23:44:46.582 Intraday Data Storage Time Unit: 0 | 2020-08-05 23:44:46.582 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-05 23:44:46.582 2020-08-05 23:44:46 Local computer time | 2020-08-05 23:44:46.582 2020-08-06 06:44:46 Local computer time in UTC | 2020-08-05 23:44:46.582 2020-08-05 23:44:46 Local computer time in SC Time Zone | 2020-08-05 23:44:46.582 2020-08-06 06:44:46 Server time in UTC | 2020-08-05 23:44:46.582 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-08-05 23:44:46.582 Program path: C:\SierraChart\ | 2020-08-05 23:44:46.582 Data Files path: C:\SierraChart\Data\ | 2020-08-05 23:44:46.582 OS Version Number: 10.0 | 2020-08-05 23:44:46.583 Locale Setting: C | 2020-08-05 23:44:46.583 Allowed protected custom studies: | 2020-08-05 23:44:46.583 Created the DTC Protocol server. | 2020-08-05 23:44:46.594 DTC Protocol Server listening on port 11099. | 2020-08-05 23:44:46.595 Created the DTC Protocol historical data server. | 2020-08-05 23:44:46.595 HD Server Manager | Listening on port 11098 | 2020-08-05 23:44:46.596 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-08-05 23:44:46.596 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 23:44:46.635 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-05 23:44:46.789 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-05 23:44:46.789 Received 5 login tokens. | 2020-08-05 23:44:47.096 Symbol settings MD5 received. Request ID: 1. | 2020-08-05 23:44:51.526 Symbol settings are up-to-date for scdataallservices. | 2020-08-05 23:44:51.526 SC Data - All Services | Connected to data server. | 2020-08-05 23:44:52.266 Triggering next historical data download in queue. | 2020-08-05 23:44:52.267 Triggering next historical data download in queue. | 2020-08-05 23:44:52.267 Triggering next historical data download in queue. | 2020-08-05 23:44:52.267 Triggering next historical data download in queue. | 2020-08-05 23:44:52.267 KODK 1 Min #1 | Reloading chart. | 2020-08-05 23:44:57.854 SC Data - All Services | Starting real-time market data updates for: KODK. ID: 1 Service code: equities.us | 2020-08-05 23:44:58.314 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: KODK | 2020-08-05 23:44:58.314 SC Data - All Services | Requesting security definition data for: KODK. ID: 1 | 2020-08-05 23:44:58.314 Starting DelayedDownloadMonitoringTimer | 2020-08-05 23:44:58.314 Starting HDTimeoutTimer | 2020-08-05 23:44:58.314 Added historical Intraday data request for KODK to the queue. | 2020-08-05 23:44:58.314 Intraday data recording state for symbol KODK is set to download 'Pending'. | 2020-08-05 23:44:58.314 Triggering next historical data download in queue. | 2020-08-05 23:44:58.314 Delaying start of download for KODK | 2020-08-05 23:44:58.327 HD Request # 1 | Downloading Intraday chart data for KODK to the file KODK.scid. Service: equities.us | 2020-08-05 23:45:03.315 Enabling compression for file: C:\SierraChart\Data\KODK.scid. This may take a while. | 2020-08-05 23:45:03.317 * HD Request # 1 | Download start date-time: 2020-08-05 16:59:52.000 | 2020-08-05 23:45:03.317 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-08-05 23:45:03.317 Socket (1) | Creating socket. | 2020-08-05 23:45:03.318 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-08-05 23:45:03.319 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-08-05 23:45:03.454 HD Request # 1 | Sending historical data logon request message. | 2020-08-05 23:45:03.454 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-08-05 16:59:52. Record interval: 0. Symbol: KODK | 2020-08-05 23:45:03.956 HD Request # 1 | Decompressing data. | 2020-08-05 23:45:04.021 HD Request # 1 | Receiving Intraday data for KODK starting at 2020-08-05 16:59:52 | 2020-08-05 23:45:04.022 Socket (1) | CloseSocket call. | 2020-08-05 23:45:04.022 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 23:45:04.022 Historical data download thread signaled to stop. | 2020-08-05 23:45:04.022 HD Request # 1 | Received 1 record from 2020-08-05 16:59:52.000 to 2020-08-05 16:59:52.000 (0.0 seconds) and wrote 0 records for KODK | 2020-08-05 23:45:04.022 HD Request # 1 | Completion time: 1s | 2020-08-05 23:45:04.025 HD Request # 1 | Intraday data download complete for KODK. Unique request ID: 1 | 2020-08-05 23:45:04.025 Removing historical data download ID 1. | 2020-08-05 23:45:04.025 Real-time Intraday chart data file updates started for KODK | 2020-08-05 23:45:04.025 Intraday chart data file opened for KODK | 2020-08-05 23:45:04.025 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-08-05 23:45:04.025 Triggering next historical data download in queue. | 2020-08-05 23:45:04.025 Socket (1) | Socket gracefully closed by remote side. | 2020-08-05 23:45:04.086 Socket (1) | Closed. | 2020-08-05 23:45:04.086 |
| [2020-08-06 14:18:10] |
| John - SC Support - Posts: 37842 |
|
The agreements have been signed, so now you just need to activate the exchange(s) that you need. You can activate them from this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges Or, if you tell us what exchange(s) you need, we can activate it(them) for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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