Support Board
Date/Time: Sun, 09 Feb 2025 06:19:59 +0000
Post From: Can't connect to real time data feed
| [2020-08-05 16:36:05] |
| Leif - Posts: 9 |
|
Hi, I just signed up last night to SC real time data feed. But I cannot seem to connect. I do have 2 instances of Sierra Chart on separate computers but I only need one of them to connect. Here is copy of message log: Reading Internal Order ID file. | 2020-08-05 09:27:23.776 Reading Trade Orders file. | 2020-08-05 09:27:23.844 Reading Trade Positions file. | 2020-08-05 09:27:23.845 Reading Account Balance file. | 2020-08-05 09:27:23.845 UDPListener (1364). Port 22903 | Listening on UDP port 22903. | 2020-08-05 09:27:23.859 Software version: 2144 64-bit | 2020-08-05 09:27:23.859 Primary Thread ID: 688 | 2020-08-05 09:27:23.859 Usage end date: 2021-01-15 | 2020-08-05 09:27:23.859 Enabled for: Sierra Chart Historical Data Service. | 2020-08-05 09:27:23.859 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-08-05 09:27:23.859 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-05 09:27:23.859 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-08-05 09:27:23.859 Received 1 data feed usernames. | 2020-08-05 09:27:23.859 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-05 09:27:23.859 Current selected Data/Trading service: SC Data - All Services | 2020-08-05 09:27:23.859 Custom symbol settings values: disabled | 2020-08-05 09:27:23.859 Chart Update Interval: 500 | 2020-08-05 09:27:23.859 Intraday Data Storage Time Unit: 0 | 2020-08-05 09:27:23.859 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-05 09:27:23.859 2020-08-05 09:27:23 Local computer time | 2020-08-05 09:27:23.859 2020-08-05 16:27:23 Local computer time in UTC | 2020-08-05 09:27:23.859 2020-08-05 09:27:23 Local computer time in SC Time Zone | 2020-08-05 09:27:23.859 2020-08-05 16:27:23 Server time in UTC | 2020-08-05 09:27:23.859 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-08-05 09:27:23.860 Program path: C:\SierraChart\ | 2020-08-05 09:27:23.860 Data Files path: C:\SierraChart\Data\ | 2020-08-05 09:27:23.860 OS Version Number: 10.0 | 2020-08-05 09:27:23.860 Locale Setting: C | 2020-08-05 09:27:23.860 Allowed protected custom studies: | 2020-08-05 09:27:23.860 Created the DTC Protocol server. | 2020-08-05 09:27:23.872 DTC Protocol Server listening on port 11099. | 2020-08-05 09:27:23.874 Created the DTC Protocol historical data server. | 2020-08-05 09:27:23.874 HD Server Manager | Listening on port 11098 | 2020-08-05 09:27:23.874 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-08-05 09:27:23.874 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 09:27:23.913 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-05 09:27:24.067 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-05 09:27:24.067 Received 5 login tokens. | 2020-08-05 09:27:24.377 Symbol settings MD5 received. Request ID: 1. | 2020-08-05 09:27:27.860 Symbol settings are up-to-date for scdataallservices. | 2020-08-05 09:27:27.860 SC Data - All Services | Connected to data server. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.553 Triggering next historical data download in queue. | 2020-08-05 09:27:29.554 KODK 1 Min #1 | Reloading chart. | 2020-08-05 09:27:40.390 SC Data - All Services | Starting real-time market data updates for: KODK. ID: 1 Service code: equities.us | 2020-08-05 09:27:40.862 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: KODK | 2020-08-05 09:27:40.862 SC Data - All Services | Requesting security definition data for: KODK. ID: 1 | 2020-08-05 09:27:40.862 Starting DelayedDownloadMonitoringTimer | 2020-08-05 09:27:40.862 Starting HDTimeoutTimer | 2020-08-05 09:27:40.862 Added historical Intraday data request for KODK to the queue. | 2020-08-05 09:27:40.862 Intraday data recording state for symbol KODK is set to download 'Pending'. | 2020-08-05 09:27:40.862 Triggering next historical data download in queue. | 2020-08-05 09:27:40.862 Delaying start of download for KODK | 2020-08-05 09:27:40.878 HD Request # 1 | Downloading Intraday chart data for KODK to the file KODK.scid. Service: equities.us | 2020-08-05 09:27:45.859 Enabling compression for file: C:\SierraChart\Data\KODK.scid. This may take a while. | 2020-08-05 09:27:45.861 * HD Request # 1 | Download start date-time: 2020-08-05 09:08:21.000 | 2020-08-05 09:27:45.861 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-08-05 09:27:45.861 Socket (1) | Creating socket. | 2020-08-05 09:27:45.862 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-08-05 09:27:45.862 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-08-05 09:27:45.997 HD Request # 1 | Sending historical data logon request message. | 2020-08-05 09:27:45.997 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-08-05 09:08:21. Record interval: 0. Symbol: KODK | 2020-08-05 09:27:46.495 HD Request # 1 | Decompressing data. | 2020-08-05 09:27:46.558 HD Request # 1 | Receiving Intraday data for KODK starting at 2020-08-05 09:08:21 | 2020-08-05 09:27:46.623 Socket (1) | CloseSocket call. | 2020-08-05 09:27:46.627 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 09:27:46.627 Historical data download thread signaled to stop. | 2020-08-05 09:27:46.627 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-08-05 09:08:22 | 2020-08-05 09:27:46.628 HD Request # 1 | Received 1143 records from 2020-08-05 09:08:21.000 to 2020-08-05 09:12:46.013 (4.4 minutes) and wrote 1142 records for KODK | 2020-08-05 09:27:46.629 HD Request # 1 | Completion time: 1s | 2020-08-05 09:27:46.632 HD Request # 1 | Intraday data download complete for KODK. Unique request ID: 1 | 2020-08-05 09:27:46.632 Removing historical data download ID 1. | 2020-08-05 09:27:46.632 Real-time Intraday chart data file updates started for KODK | 2020-08-05 09:27:46.632 Intraday chart data file opened for KODK | 2020-08-05 09:27:46.632 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-08-05 09:27:46.632 Triggering next historical data download in queue. | 2020-08-05 09:27:46.632 Socket (1) | Socket gracefully closed by remote side. | 2020-08-05 09:27:46.689 Socket (1) | Closed. | 2020-08-05 09:27:46.690 |