Support Board
Date/Time: Mon, 25 Nov 2024 17:48:23 +0000
Account Support Ticket
View Count: 1363
| [2020-05-27 18:43:16] |
| User310898 - Posts: 38 |
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Appreciate you guys are busy with the covid stuff going on but could someone take a look at my account support ticket please - much appreciated!
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| [2020-05-28 08:33:54] |
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Yes we will follow up on this. This virus (Nonexistent) is not impacting us in any way. We are just very busy for other reasons.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-13 05:36:53
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| [2020-05-28 19:55:56] |
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To answer your questions: is it possible for a service package 5 customer without live data only delayed 10 min data to replay DOM. Yes. But did you want to have full market depth replaying at the same time? That would require historical market depth data and that is the next thing we are going to be offering, we hope to have that out in about 1 to 2 months. Otherwise, the depth data has to be recorded ahead of time. If there is no depth data data recorded, they are only going to see the top of book while doing a replay. But as we said we are going to be offering historical market depth data very soon.I know you have that page where it shows how to do the process my concern is I want to make sure it works perfectly for a brand new customer with no saved market depth data on his/her machine. We will prepare a video for you about this. We will show everything in the video. How to record the data, until we offer it automatically historically downloaded. How to do a replay of a trading DOM. All of this is quite basic.Can you tell is how far back in time, in days, you would normally want the replays to be done? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-28 19:58:14
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| [2020-06-12 07:40:43] |
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We apologize for the long delay with getting a video out that we mentioned. But it is now finally done. Here it is: https://www.sierrachart.com/Videos/SierraChartReplayingMarketDepthData.wmv Please let us know if it meets your requirements. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-12 10:49:59] |
| User310898 - Posts: 38 |
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i will take a look over the weekend and revert with questions. really appreciate this.
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| [2023-12-09 06:57:23] |
| WhiteOG - Posts: 11 |
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Hello, i have denali data feed and order teton with CME but i want to have EUREX too, can i have both with the denali data feed can someone check my account because i find it hard to find out myself because my english isnt my first language, and do i need to have any european brokerage account for EUREX or im good to go with IRONBEAM? Thanks in advance
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| [2023-12-11 14:54:05] |
| John - SC Support - Posts: 36255 |
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To add the EUREX data to your account follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* You do not need anything special in terms of a brokerage account, that is only a requirement of the CME Group. You can view the account balance for your account with us by going to the Main Control Panel for your account on our website. You can get to this page by selecting "Help >> Account Control Panel" from within your Sierra Chart software. On that page is information about your account. The funds in your account are listed in the item that states "Services Surplus". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-06 04:04:24] |
| User658645 - Posts: 11 |
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Gentlemen/Ladies: Have upgraded to SC Package 10 w/Denali exchange along with CME exchange. Followed all setup directions and supposedly all have been activated, but I do not have live data. Also have not yet been able to connect to my Teton account at IronBeam though IronBeam says connection is ready to go. Can you be of help??? F H Joedicke |
| [2024-01-06 10:47:04] |
| Sierra_Chart Engineering - Posts: 17174 |
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We want you to restart Sierra Chart. Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-11 21:17:37] |
| User658645 - Posts: 11 |
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SC Support, Followed instructions and I now have the live data from Dinali. However, I am not connected to Ironbeam - see no funds in the trade monitor. I have contacted Ironbeam and they say all is fine on their end so must go to Sierra Chart for an answer. Need assistance as soon as possible. F H Joedicke |
| [2024-01-11 21:56:02] |
| John - SC Support - Posts: 36255 |
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Our servers are showing that your "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" is set to "SC Data - All Services". Which means that you are not setup to connect to your Ironbeam account. We assume you are using our Teton Order Routing Service with Ironbeam, in which case follow the instructions at the following link starting at step #6 in order to connect to your Ironbeam account: Sierra Chart Teton Futures Order Routing: Setup Instructions After closing the Data/Trade Service Settings window, you will be prompted to change your symbols for the new service. Be sure you select "Yes" to this. If you later open another Chartbook (or if you forget to do this) then you can select "Edit >> Translate Symbols to Current Service" to get the symbols set properly for the service you are connected to. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-11 22:28:46] |
| User658645 - Posts: 11 |
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My data/trade service window does not offer an SC CME futures order routing (trading). The closest thing I see is Teton CME order routing (trading). So I switched the setting to Teton and I lost live connection to Dinali. Now what???
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| [2024-01-12 15:10:08] |
| John - SC Support - Posts: 36255 |
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Yes this is correct: Teton CME order routing (trading).
After that translate the symbols by selecting Edit >> Translate Symbols to Current Service menu command: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-12 17:08:00] |
| User658645 - Posts: 11 |
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Did as you asked - now again on Teton CME order routing but get the same error message - NO ACCOUNTS ASSIGNED. Also have lost connection to Dinali for live data when I changed from SC data - All Services.
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| [2024-01-12 19:02:59] |
| John - SC Support - Posts: 36255 |
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Then you need to ask Ironbeam about this, as the message you are getting - "No Accounts Assigned" - means that they have not properly setup your account. Also have them make sure that they entered your Sierra Chart Account Name correctly, as that is what we use to connect your software to your trading account. To continue to use Sierra Chart and get the data, you would need to change your service to "SC Data - All Services". When prompted, be sure to update your symbols. Once you hear back from Ironbeam, then you can try to connect again. The instructions to make the connection are at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-12 20:17:20] |
| User658645 - Posts: 11 |
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The above problem is solved. I thank you for the help and the patience. It did leave me with one problem. I can no longer use the Chart Drawing Properties to adjust lines (parallel, vertical, etc.) or arrows. When click on that choice, nothing happens. Anything to suggest???
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| [2024-01-12 22:13:57] |
| John - SC Support - Posts: 36255 |
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This has been fixed in the latest Pre-Release (v 2586) that was just put out. Please update to this version by following these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-13 02:41:03] |
| User658645 - Posts: 11 |
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Thanks! Back in business!
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