Support Board
Date/Time: Mon, 25 Nov 2024 17:56:13 +0000
Post From: Account Support Ticket
| [2024-01-11 21:56:02] |
| John - SC Support - Posts: 36255 |
|
Our servers are showing that your "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" is set to "SC Data - All Services". Which means that you are not setup to connect to your Ironbeam account. We assume you are using our Teton Order Routing Service with Ironbeam, in which case follow the instructions at the following link starting at step #6 in order to connect to your Ironbeam account: Sierra Chart Teton Futures Order Routing: Setup Instructions After closing the Data/Trade Service Settings window, you will be prompted to change your symbols for the new service. Be sure you select "Yes" to this. If you later open another Chartbook (or if you forget to do this) then you can select "Edit >> Translate Symbols to Current Service" to get the symbols set properly for the service you are connected to. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |