Support Board
Date/Time: Sun, 23 Feb 2025 09:27:50 +0000
I can't open order
View Count: 755
| [2020-03-04 15:26:37] |
| Barabaszek1 - Posts: 10 |
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I lost today 100$. Nothing working properly.Take a minute and look at the screen.I pay for SC routing,packed 5 and Deniali.Routing does not work on a micro at all.On a mini DJ instead of a limited order, an order opened on the market when I wanted to see if the mini works. On a request for help on a real account, where I pay for everything to work properly and that I don't worry about my funds, I do not have an up-to-date view of my finances or no control over how and when the orders I perform open. I have been working on the Sierra Chart for several months and I know how to do it. The fault is not on my side, which is easy check with log. In addition, I do not know what are the relations between SC and AMP Global US but they certainly do not work in favor of the customer. And no one takes responsibility for it. I thought that although you are on the side of ordinary, small customers.So at the end I will write that I did everything to consciously support your company, the question whether you tried today to let me trade in peace? I don't think so.
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| [2020-03-04 19:29:35] |
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We can look at what has happened in your case. We need the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There is no cost for us to look at this. You can view your open orders through this window : Trading Information Windows: Trade Orders Window And your Positions through this window: Trading Information Windows: Trade Positions Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 19:30:19
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| [2020-03-05 06:34:19] |
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We are certainly concerned with what you wrote, so the soonest you get us the information above the sooner we can provide an answer. We would not expect there to be a problem at all and we do not understand what has happened in your case. The information you provide us will allow us to tell you what has happened.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 06:34:37
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| [2020-03-31 18:02:44] |
| Barabaszek1 - Posts: 10 |
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Today, nothing works as it should again. It looks as if my orders were once on the server and once they were not there. The first order was completed and stopped responding to any changes. Despite the function selected in the program, the order basket was on the server , the price jumped on TP without realization. After some time it was possible to close through flatten but one order from OCO remained and could not be closed in any way .AMP Global US does not respond to complaints, everything is ok with them. If so then why I don't have control over what happens to my positions? Today again I had to make up for the losses not my fault. This is a parody, not trading. The only AMP proposes is to change the data provider or platform. Super!
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| [2020-03-31 18:25:39] |
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It looks as if my orders were once on the server and once they were not there. The first order was completed and stopped responding to any changes. Let's focus on this one item. You say an order was completed and then stopped responding to changes. But if an order is completed you would not be able to modify it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 09:32:52] |
| Barabaszek1 - Posts: 10 |
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I spoke wrongly, English is not my native language. The order has been activated, the price has reached the previously set order level of 2 positions, two different TPs and one joint SL. It would be nice to focus on the problem why, despite the paid Denialli data packet and SC routing through TT and ensuring that the orders are on the server and not only on the platform, nothing could be done with them. The price reached TP1 level and nothing happened. Because I reported exactly the same behavior of orders earlier, I decided not to extend the purchase of data from Denialli with routing from SC. It does not ensure the security of orders as described and my case is a confirmation of this. I hope that you will explain where the error is to make your clients funds they were safe (they were to be placed by placing orders on the server regardless of whether the Sierra Charts platform has a connection or not and I will answer it immediately, I have enabled this function in accordance with your instructions). I hope that you will take care of it seriously, as it is , Your customers can only remain passive viewers like me yesterday, without the possibility of modification already active orders.
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| [2021-02-06 15:01:34] |
| Barabaszek1 - Posts: 10 |
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The same yesterday,cant closed OCO trades with CancelAll. What happend with SC?
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| [2021-02-08 06:24:17] |
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For some reason post #6 was not responded to earlier. It may have been overlooked or was not clear for us at the time and not sure if there was a question there. . The price reached TP1 level and nothing happened. We are not sure exactly what you mean. But the Sierra Chart Order Routing Service does support server-side bracket orders. Most likely this option at the time was not on:Global Trade Settings Windows: Use Server Side Bracket Orders (if supported) (Global Settings >> General Trade Settings >> General) However, since your posting, we have forced on server side bracket and OCO orders when using the Sierra Chart Order Routing Service. And the Sierra Chart Order Routing service does support server-side bracket orders and CQG does not. Your orders are always much safer with the Sierra Chart Order Routing Service as compared to using CQG. The same yesterday,cant closed OCO trades with CancelAll. What happend with SC? This is certainly not the same. There is no way we could kknow what happened in your case without looking at the Trade Activity Log. You need to follow the instructions here precisely:Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis And also for the record you are using CQG now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-08 06:27:34
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| [2021-02-08 14:47:09] |
| Barabaszek1 - Posts: 10 |
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I don't understand why you guys are so mean with your answers, let me write it as simply as possible. The position was created and it is working, I always assume OCO positions, I want to close everything at once. I click the CancelAll button and what happens - nothing happens. The platform does not respond, in addition, having the graph and DOM windows connected, I cannot smoothly decrease-increase SL and TP. When I try to shift the level on the chart, it is either unresponsive or "cutting", so there is practically no control over the position in progress and you cannot manually protect it on BE +. I think there is no easier way to explain it. PS. I know that I am currently working on CQG data, after all, I am paying for it, so I know. Why not on Sierra data? I see no reason to pay twice if there is no difference and there is no. In the moments of lack of liquidity on data from Sierra and Deniali, the platform did not respond to commands, so I found it not worth it. Otherwise, I would have to see a fundamental difference in quality and as an end user I just don't see it, there is no malice, no bad attitude or some regret. A pure statement of fact. Additionally, there is one more very important reason. Taking data from CQG, I can control whether the position is working, whether the SL or TP has been achieved on a mobile phone, using the CQG program that every user can download for free and has the option, for example, to close the position without being in front of the computer, which SC does not provide and I think this is a serious mistake, including marketing mistakes, especially when you devote so much resources to development. The mobile version is simply a necessity today. If someone does not understand the phenomenon of, for example, the Robin Hood platform, he will not understand why, despite the quality that he wants to offer, there are not as many customers as he would like to have. I hope you will help me without any malice to find the cause of the SC malfunctioning problem and be able to speculate on it further. Sincerely Mariusz |
| [2021-02-09 01:47:38] |
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I don't understand why you guys are so mean with your answers, This is not true. Anyone can see that. Taking data from CQG, I can control whether the position is working, whether the SL or TP has been achieved on a mobile phone, using the CQG program that every user can download for free and has the option, for example, to close the position without being in front of the computer, which SC does not provide This is not true. Sierra Chart does provide this and always has. It is documented here:https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel The platform does not respond,
When you say does not respond, are you saying Sierra Chart is in a frozen inoperable state? Or the orders did not cancel? If they did not cancel, this is going to be an issue outside of Sierra Chart.If the orders did not cancel, we need the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis in addition, having the graph and DOM windows connected, I cannot smoothly decrease-increase SL and TP. When I try to shift the level on the chart, it is either unresponsive or "cutting", so there is practically no control over the position in progress and you cannot manually protect it on BE +. I think there is no easier way to explain it. This is still not clear for us. If there is some performance issue, then refer to this section:Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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