Support Board
Date/Time: Sun, 23 Feb 2025 09:33:21 +0000
Post From: I can't open order
| [2021-02-09 01:47:38] |
| |
|
I don't understand why you guys are so mean with your answers, This is not true. Anyone can see that. Taking data from CQG, I can control whether the position is working, whether the SL or TP has been achieved on a mobile phone, using the CQG program that every user can download for free and has the option, for example, to close the position without being in front of the computer, which SC does not provide This is not true. Sierra Chart does provide this and always has. It is documented here:https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel The platform does not respond,
When you say does not respond, are you saying Sierra Chart is in a frozen inoperable state? Or the orders did not cancel? If they did not cancel, this is going to be an issue outside of Sierra Chart.If the orders did not cancel, we need the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis in addition, having the graph and DOM windows connected, I cannot smoothly decrease-increase SL and TP. When I try to shift the level on the chart, it is either unresponsive or "cutting", so there is practically no control over the position in progress and you cannot manually protect it on BE +. I think there is no easier way to explain it. This is still not clear for us. If there is some performance issue, then refer to this section:Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |