Support Board
Date/Time: Wed, 05 Feb 2025 16:07:28 +0000
not getting connected
View Count: 861
| [2020-02-03 15:37:05] |
| Buffalo45 - Posts: 10 |
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i have been using sierra for years now and i have a topstep trading account right now , i am trading ES,NQ,CL AND GC, and i would like to have acces to some INDICES , i am supposed tobe connected with rithmic and rithmic topstep, kindly guide me in to succesful connection please thank you |
| [2020-02-03 19:43:57] |
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Do you mean you want real-time data for cash indices?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-05 00:00:25] |
| Buffalo45 - Posts: 10 |
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yes and also im not getting connected it says connection error |
| [2020-02-05 18:40:50] |
| Sierra_Chart Engineering - Posts: 18285 |
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Regarding cash indices, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Cash Indexes Regarding the connection, update to the latest prerelease: Software Download: Fast Update And then contact top step trader for help with the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-05 18:41:12
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| [2020-03-13 23:40:46] |
| User646026 - Posts: 14 |
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Hi Sierra Charts, I've started to use TT data and your server for trade entry with my account - that's working fine. But, since I've changed to TT my connection to Topstep's rithmic server isn't happening. I've read this thread, updated to the latest release and tried the connection, I've updated to the prerelease with the same connection result and I have followed through and had Topstep do a remote assistance to check my configuration. They didn't find anything wrong with my Rtrader connection my computer updates or my antivirus exclusions (I have SC, and RtraderPro excluded) or the configuration. So, with all that done I'm appealing to you for help, as, I believe I've tried everything suggested. best regards, |
| [2020-03-14 00:52:25] |
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That is because you need to have your own Direct Sierra Chart account for using Rithmic with a broker other than AMP. More information: Direct Sierra Chart Account
When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-14 02:29:39] |
| User646026 - Posts: 14 |
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I'm going to try to start a support ticket. My further questions are all about my account(s). I am going to have to spend some time to totally understand how switching to TT data has brought this about. respectfully, |
| [2020-03-14 04:33:58] |
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There is no need to start a support ticket. The restriction is using a Sierra Chart account through AMP. It is not related to the Sierra Chart order routing service. Sierra Chart accounts provided by AMP have never been able to connect to services that are not provided from AMP. For example, you cannot use Rithmic with Top Step Trader. That has never been allowed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-14 05:07:11
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| [2020-03-14 21:28:49] |
| User646026 - Posts: 14 |
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Oh K.. I'll give you the benefit of the doubt on that. It very well might be that the access I had was while I was paying you for my SC platform. (I know for sure I was paying AMP for Rithmic - but that's here nor there) So, I've logged into my "Account Control" page with my existing AC.... SC account, and gone ahead and signed the exchange and non-professional forms. I've also secured and paid for the platform and data I want. All the lines in the account support page are green (no todo's) :) ... But, upon logging in with this account and password (both of which are still current, and working) I'm getting a "trade account not assigned" error. This begs the question - Do I have to establish a new SC account to get all this to work? I'm admitting that the Direct Account - Sierra Charts page is a bit intimidating. There is some good news - the Topstep server connects with this configuration - yay! regards and thanks for your patience. Date Time Of Last Edit: 2020-03-14 21:31:59
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| [2020-03-17 03:18:21] |
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But, upon logging in with this account and password (both of which are still current, and working) I'm getting a This is because we have to assign your TT trading account to your direct Sierra Chart account. "trade account not assigned" error. Log into this website with your direct Sierra Chart account and start a ticket to request this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets We apologize for the delay with the response. For now, just simply have two installations of Sierra Chart. One using your AMP provided account to use with the Sierra Chart Order Routing Service and another installation of Sierra Chart to use with Rithmic. Instructions for this are here: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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