Support Board
Date/Time: Wed, 05 Feb 2025 15:47:41 +0000
Post From: not getting connected
| [2020-03-17 03:18:21] |
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But, upon logging in with this account and password (both of which are still current, and working) I'm getting a This is because we have to assign your TT trading account to your direct Sierra Chart account. "trade account not assigned" error. Log into this website with your direct Sierra Chart account and start a ticket to request this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets We apologize for the delay with the response. For now, just simply have two installations of Sierra Chart. One using your AMP provided account to use with the Sierra Chart Order Routing Service and another installation of Sierra Chart to use with Rithmic. Instructions for this are here: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |