Support Board
Date/Time: Mon, 03 Feb 2025 17:02:28 +0000
Issue with Canceling Transact Orders
View Count: 1313
| [2019-05-28 08:22:41] |
| AD544 - Posts: 64 |
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Hello I am a Transact User I am not able to cancel any order through the trading panel or through the trading chart Once I try to cancel the orders they continue to appear in the chart, while they are correctly canceled in the Transact Dom I have to refresh trade data from service I am using V.1924 Here a copy of the log (I have omitted the trading account number) TradeActivity files query time: 0.010591 seconds. | 2019-05-28 08:41:21.092
TradeActivity files query time: 0.004494 seconds. | 2019-05-28 08:41:21.097 TradeActivity files query time: 0.018629 seconds. | 2019-05-28 08:41:29.657 TradeActivity files query time: 0.004008 seconds. | 2019-05-28 08:41:29.661 TradeActivity files query time: 0.004393 seconds. | 2019-05-28 08:41:30.545 TradeActivity files query time: 0.004086 seconds. | 2019-05-28 08:41:30.550 TradeActivity files query time: 0.004043 seconds. | 2019-05-28 08:41:30.559 TradeActivity files query time: 0.004056 seconds. | 2019-05-28 08:41:30.616 TradeActivity files query time: 0.004244 seconds. | 2019-05-28 08:41:30.801 TradeActivity files query time: 0.004141 seconds. | 2019-05-28 08:41:31.346 TradeActivity files query time: 0.004166 seconds. | 2019-05-28 08:41:31.357 TradeActivity files query time: 0.003991 seconds. | 2019-05-28 08:41:32.277 TradeActivity files query time: 0.007921 seconds. | 2019-05-28 08:41:32.289 TradeActivity files query time: 0.004165 seconds. | 2019-05-28 08:41:32.298 TradeActivity files query time: 0.004109 seconds. | 2019-05-28 08:41:32.303 TradeActivity files query time: 0.004136 seconds. | 2019-05-28 08:41:32.327 TradeActivity files query time: 0.004074 seconds. | 2019-05-28 08:41:32.733 TradeActivity files query time: 0.004154 seconds. | 2019-05-28 08:41:32.751 TradeActivity files query time: 0.004429 seconds. | 2019-05-28 08:41:33.065 TradeActivity files query time: 0.004356 seconds. | 2019-05-28 08:41:33.269 TradeActivity files query time: 0.004393 seconds. | 2019-05-28 08:41:33.596 TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2019-05-28 08:41:34.295 * TransAct Trading | Connected To Transact Price Server. | 2019-05-28 08:41:39.407 * TransAct Trading | Connected To Transact Order Server. | 2019-05-28 08:41:41.849 * TransAct Trading | Requesting trade accounts from server. | 2019-05-28 08:41:41.862 TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:41:46.847 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:41:46.847 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:41:46.858 Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6270 | Current Status: Order Sent | 2019-05-28 08:46:11.281 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6270. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:46:41.312 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:49:46.259 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:49:46.259 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:49:46.260 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6272 | Current Status: Order Sent | 2019-05-28 08:49:46.260 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6274. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:50:54.244 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:51:01.082 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:51:01.082 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:01.083 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:01.083 TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:51:18.907 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:51:18.907 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:18.909 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:18.909 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6274 | Current Status: Order Sent | 2019-05-28 08:51:18.909 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6276 | Current Status: Order Sent | 2019-05-28 08:52:51.658 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6276. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:53:21.267 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6276. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:53:23.410 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6276 | Current Status: Order Sent | 2019-05-28 08:54:21.735 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:54:46.053 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:54:46.053 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:54:46.054 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:54:46.060 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6276 | Current Status: Order Sent | 2019-05-28 08:54:46.060 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 09:04:49.021 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 09:04:49.021 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:04:49.037 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:04:49.037 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6278 | Current Status: Order Sent | 2019-05-28 09:04:49.038 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6280 | Current Status: Order Sent | 2019-05-28 09:10:23.175 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6280. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:10:52.877 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6282 | Current Status: Order Sent | 2019-05-28 09:10:53.236 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6282. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:11:23.226 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 09:11:41.455 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 09:11:41.455 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:11:41.456 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:11:41.457 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6280 | Current Status: Order Sent | 2019-05-28 09:11:41.457 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6284 | Current Status: Order Sent | 2019-05-28 09:16:03.467 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6284. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:16:33.486 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6287. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:26:05.519 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 09:26:15.509 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 09:26:15.509 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:26:15.527 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:26:15.527 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6287 | Current Status: Order Sent | 2019-05-28 09:26:15.528 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6290 | Current Status: Order Sent | 2019-05-28 09:28:34.099 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6290. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:29:04.110 * TradeActivity files query time: 0.005421 seconds. | 2019-05-28 09:39:05.419 TradeActivity files query time: 0.004783 seconds. | 2019-05-28 09:39:23.239 TradeActivity files query time: 0.004964 seconds. | 2019-05-28 09:39:24.176 Order modification failed | Price and quantity (2829.50, 1) for order modification are the same as existing order. No modification was submitted. | ESM9 [CV] #14 | User order modification. Internal Order ID: 6292. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:44:44.709 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6292 | Current Status: Order Sent | 2019-05-28 09:45:44.950 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6292. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:46:14.981 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6294 | Current Status: Order Sent | 2019-05-28 09:54:05.369 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6294. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:54:35.392 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6296 | Current Status: Order Sent | 2019-05-28 10:01:35.749 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6298 | Current Status: Order Sent | 2019-05-28 10:01:35.749 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6298. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:01:49.485 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6296. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:02:05.776 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6298 | Current Status: Order Sent | 2019-05-28 10:02:45.809 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6298. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:03:15.839 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6300 | Current Status: Order Sent | 2019-05-28 10:04:35.889 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6300. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:05:05.923 * Date Time Of Last Edit: 2019-05-28 08:33:35
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| [2019-05-28 08:59:25] |
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This is not something Sierra Chart has any control over. This is an external service issue. However, what we recommend you do is reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-28 09:13:14] |
| AD544 - Posts: 64 |
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It doesn't work Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6319. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 11:22:01.676 *
TransAct Trading | Requesting Trade Positions data. | 2019-05-28 11:22:39.170 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 11:22:39.170 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 11:22:39.186 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: 46161 | InternalOrderID: 6319 | Current Status: Order Sent | 2019-05-28 11:22:39.186 * Date Time Of Last Edit: 2019-05-28 09:24:07
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| [2019-05-28 09:30:13] |
| AD544 - Posts: 64 |
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What I have to do? Would you please to communicate this issue to Transact? |
| [2019-05-28 09:34:11] |
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You need to contact Transact directly. We will not get in the middle of this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-28 13:43:49] |
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We realize what the problem could be due to. It could be due to a change with Transact specific client order ID code and the Transact bridge program not operating in a compliant manner. We are looking into this now. Please do not contact Transact.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-28 13:55:06] |
| User907968 - Posts: 825 |
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Hi, I am also having as issue with v1924 & transact. First trade of the day - for some reason trade was filled, but SC did not recognize correctly and subsequently did not send attached orders and would not cancel open trade. Only solution was to open InfinityAT and flatten the trade, by which time price is beyond my stop location. Please update ASAP on solution to this issue, as I am not happy to trade in the meantime. |
| [2019-05-28 14:31:24] |
| AD544 - Posts: 64 |
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In the meantime the solution was to download and install a previous version (1920) Why you didn't mentioned to adopt this simple temporary solution? I have just do it, but now it's too late for trading..... Date Time Of Last Edit: 2019-05-28 14:33:07
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| [2019-05-28 14:31:58] |
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What is described in post #7 may be unrelated to the issue. It might have a completely different cause. (Update: actually we realize it is related to the issue.) Why you didn't mentioned to adopt this temporary solution? Because initially we did not believe the issue was on the Sierra Chart side and really the problem is that we think the bridge program is not properly providing the Transact order ID in the order cancellation response .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-28 14:50:43
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| [2019-05-28 14:37:36] |
| User907968 - Posts: 825 |
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Re post #7, ok understand it can be an unrelated problem, is there any info I can provide that will help determine?
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| [2019-05-28 14:51:18] |
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We did determine that is related. We are putting out a new release in about 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-28 15:13:47] |
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We have released version 1926 which resolves the issue and we have tested to verify that the problem is resolved. Update with Help >> Download Current Version. Let us know if you see any further issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 15:30:39] |
| Janos - Posts: 10 |
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Hello I'm still on v.1928 and Transact user . The same thing happened as above in the first post. I did disconnect and reconnect again but no help. If I press FLATTEN button and wait like 30seconds the orders disappear . Here is the Trade activity Log : TradeActivity files query time: 0.113312 seconds. | 2019-11-22 08:41:49.598 TradeActivity files query time: 0.092522 seconds. | 2019-11-22 08:41:49.690 TradeActivity files query time: 0.010459 seconds. | 2019-11-22 08:41:53.982 TradeActivity files query time: 0.002539 seconds. | 2019-11-22 08:41:53.985 TradeActivity files query time: 0.002999 seconds. | 2019-11-22 08:41:55.117 TradeActivity files query time: 0.002942 seconds. | 2019-11-22 08:41:55.855 TradeActivity files query time: 0.005575 seconds. | 2019-11-22 08:41:56.861 TradeActivity files query time: 0.007299 seconds. | 2019-11-22 08:41:57.783 TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2019-11-22 08:41:58.305 * Requesting order status for non-responsive order. | Symbol: MESZ9 | TradeAccount: ***** | InternalOrderID: 17715 | Current Status: Order Sent | 2019-11-22 08:41:59.420 * TransAct Trading | Connected To Transact Price Server. | 2019-11-22 08:42:04.546 * TransAct Trading | Connected To Transact Order Server. | 2019-11-22 08:42:08.443 * TransAct Trading | Requesting trade accounts from server. | 2019-11-22 08:42:08.463 TransAct Trading | Requesting Trade Positions data. | 2019-11-22 08:42:13.683 TransAct Trading | Performing query for order fills start date- time for account . | 2019-11-22 08:42:13.683 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-11-22 08:42:13.830 Trading server did not acknowledge new order | Symbol: MESZ9 | TradeAccount: ****** | InternalOrderID: 17715 | Current Status: Order Sent | 2019-11-22 08:42:13.830 * Requesting order status for non-responsive order. | Symbol: MESZ9 | TradeAccount: ****** | InternalOrderID: 17722 | Current Status: Order Sent | 2019-11-22 08:49:29.413 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 17722. Service Order ID: (none). Symbol: MESZ9. Account: 22865 | 2019-11-22 08:49:59.410 * Requesting order status for non-responsive order. | Symbol: MESZ9 | TradeAccount: ****** | InternalOrderID: 17724 | Current Status: Order Sent | 2019-11-22 08:52:19.410 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 17724. Service Order ID: (none). Symbol: MESZ9. Account: 22865 | 2019-11-22 08:52:49.409 * Requesting order status for non-responsive order. | Symbol: MESZ9 | TradeAccount: ****** | InternalOrderID: 17726 | Current Status: Order Sent | 2019-11-22 09:19:39.409 * Requesting order status for non-responsive order. | Symbol: MESZ9 | TradeAccount: ****** | InternalOrderID: 17728 | Current Status: Order Sent | 2019-11-22 09:20:09.411 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 17726. Service Order ID: (none). Symbol: MESZ9. Account: 22865 | 2019-11-22 09:20:09.411 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 17728. Service Order ID: (none). Symbol: MESZ9. Account: 22865 | 2019-11-22 09:20:39.428 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESZ9 | TradeAccount: ***** | 2019-11-22 09:21:00.317 * Requesting order status for non-responsive order. | Symbol: MESZ9 | TradeAccount: ***** | InternalOrderID: 17730 | Current Status: Order Sent | 2019-11-22 09:24:39.411 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 17730. Service Order ID: (none). Symbol: MESZ9. Account: 22865 | 2019-11-22 09:25:09.410 * It never happened before. Please advise . Thank You Date Time Of Last Edit: 2019-11-22 15:31:13
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| [2019-11-22 17:05:12] |
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You need to contact Transact for help with this. This is not within our control. And the connection that older versions have to Transact really is very substandard.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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