Support Board
Date/Time: Mon, 03 Feb 2025 17:02:13 +0000
Post From: Issue with Canceling Transact Orders
| [2019-05-28 08:22:41] |
| AD544 - Posts: 64 |
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Hello I am a Transact User I am not able to cancel any order through the trading panel or through the trading chart Once I try to cancel the orders they continue to appear in the chart, while they are correctly canceled in the Transact Dom I have to refresh trade data from service I am using V.1924 Here a copy of the log (I have omitted the trading account number) TradeActivity files query time: 0.010591 seconds. | 2019-05-28 08:41:21.092
TradeActivity files query time: 0.004494 seconds. | 2019-05-28 08:41:21.097 TradeActivity files query time: 0.018629 seconds. | 2019-05-28 08:41:29.657 TradeActivity files query time: 0.004008 seconds. | 2019-05-28 08:41:29.661 TradeActivity files query time: 0.004393 seconds. | 2019-05-28 08:41:30.545 TradeActivity files query time: 0.004086 seconds. | 2019-05-28 08:41:30.550 TradeActivity files query time: 0.004043 seconds. | 2019-05-28 08:41:30.559 TradeActivity files query time: 0.004056 seconds. | 2019-05-28 08:41:30.616 TradeActivity files query time: 0.004244 seconds. | 2019-05-28 08:41:30.801 TradeActivity files query time: 0.004141 seconds. | 2019-05-28 08:41:31.346 TradeActivity files query time: 0.004166 seconds. | 2019-05-28 08:41:31.357 TradeActivity files query time: 0.003991 seconds. | 2019-05-28 08:41:32.277 TradeActivity files query time: 0.007921 seconds. | 2019-05-28 08:41:32.289 TradeActivity files query time: 0.004165 seconds. | 2019-05-28 08:41:32.298 TradeActivity files query time: 0.004109 seconds. | 2019-05-28 08:41:32.303 TradeActivity files query time: 0.004136 seconds. | 2019-05-28 08:41:32.327 TradeActivity files query time: 0.004074 seconds. | 2019-05-28 08:41:32.733 TradeActivity files query time: 0.004154 seconds. | 2019-05-28 08:41:32.751 TradeActivity files query time: 0.004429 seconds. | 2019-05-28 08:41:33.065 TradeActivity files query time: 0.004356 seconds. | 2019-05-28 08:41:33.269 TradeActivity files query time: 0.004393 seconds. | 2019-05-28 08:41:33.596 TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2019-05-28 08:41:34.295 * TransAct Trading | Connected To Transact Price Server. | 2019-05-28 08:41:39.407 * TransAct Trading | Connected To Transact Order Server. | 2019-05-28 08:41:41.849 * TransAct Trading | Requesting trade accounts from server. | 2019-05-28 08:41:41.862 TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:41:46.847 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:41:46.847 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:41:46.858 Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6270 | Current Status: Order Sent | 2019-05-28 08:46:11.281 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6270. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:46:41.312 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:49:46.259 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:49:46.259 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:49:46.260 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6272 | Current Status: Order Sent | 2019-05-28 08:49:46.260 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6274. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:50:54.244 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:51:01.082 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:51:01.082 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:01.083 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:01.083 TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:51:18.907 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:51:18.907 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:18.909 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:51:18.909 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6274 | Current Status: Order Sent | 2019-05-28 08:51:18.909 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6276 | Current Status: Order Sent | 2019-05-28 08:52:51.658 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6276. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:53:21.267 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6276. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 08:53:23.410 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6276 | Current Status: Order Sent | 2019-05-28 08:54:21.735 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 08:54:46.053 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 08:54:46.053 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:54:46.054 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 08:54:46.060 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6276 | Current Status: Order Sent | 2019-05-28 08:54:46.060 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 09:04:49.021 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 09:04:49.021 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:04:49.037 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:04:49.037 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6278 | Current Status: Order Sent | 2019-05-28 09:04:49.038 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6280 | Current Status: Order Sent | 2019-05-28 09:10:23.175 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6280. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:10:52.877 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6282 | Current Status: Order Sent | 2019-05-28 09:10:53.236 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6282. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:11:23.226 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 09:11:41.455 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 09:11:41.455 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:11:41.456 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:11:41.457 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6280 | Current Status: Order Sent | 2019-05-28 09:11:41.457 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6284 | Current Status: Order Sent | 2019-05-28 09:16:03.467 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6284. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:16:33.486 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6287. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:26:05.519 * TransAct Trading | Requesting Trade Positions data. | 2019-05-28 09:26:15.509 TransAct Trading | Performing query for order fills start date- time for account . | 2019-05-28 09:26:15.509 TransAct Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:26:15.527 TransAct Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-28 09:26:15.527 Trading server did not acknowledge new order | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6287 | Current Status: Order Sent | 2019-05-28 09:26:15.528 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6290 | Current Status: Order Sent | 2019-05-28 09:28:34.099 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6290. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:29:04.110 * TradeActivity files query time: 0.005421 seconds. | 2019-05-28 09:39:05.419 TradeActivity files query time: 0.004783 seconds. | 2019-05-28 09:39:23.239 TradeActivity files query time: 0.004964 seconds. | 2019-05-28 09:39:24.176 Order modification failed | Price and quantity (2829.50, 1) for order modification are the same as existing order. No modification was submitted. | ESM9 [CV] #14 | User order modification. Internal Order ID: 6292. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:44:44.709 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6292 | Current Status: Order Sent | 2019-05-28 09:45:44.950 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6292. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:46:14.981 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6294 | Current Status: Order Sent | 2019-05-28 09:54:05.369 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6294. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 09:54:35.392 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6296 | Current Status: Order Sent | 2019-05-28 10:01:35.749 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6298 | Current Status: Order Sent | 2019-05-28 10:01:35.749 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6298. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:01:49.485 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6296. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:02:05.776 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6298 | Current Status: Order Sent | 2019-05-28 10:02:45.809 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6298. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:03:15.839 * Requesting order status for non-responsive order. | Symbol: ESM9 | TradeAccount: ***** | InternalOrderID: 6300 | Current Status: Order Sent | 2019-05-28 10:04:35.889 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6300. Service Order ID: (none). Symbol: ESM9 | 2019-05-28 10:05:05.923 * Date Time Of Last Edit: 2019-05-28 08:33:35
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