Support Board
Date/Time: Fri, 10 Jan 2025 09:14:25 +0000
cannot connect to broker
View Count: 1206
| [2016-08-22 03:33:37] |
| User986677 - Posts: 29 |
|
I am not able to connect to my broker now and see my orders or execute them. See attached log file.
|
 cannot connect to broker.txt - Attached On 2016-08-22 03:32:48 UTC - Size: 30.77 KB - 334 views |
| [2016-08-22 04:34:47] |
| |
|
There is no connection problem to Gain Capital: GAIN Capital/OEC | Connected to data and trading server. | 2016-08-21 22:15:39
However, you are using an incorrect symbol or symbols. Here is an example: HD Request # 10 | Error downloading historical Intraday data for QCLV16. FIX reject reason: Unknown contract | 2016-08-21 22:15:40
Refer to help topic 1.3: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-22 04:35:32
|
| [2016-08-22 04:49:36] |
| User986677 - Posts: 29 |
|
Hello, That is a seperate symbol that i use when i connect to Iqfeed All the other symbols including the one i am trading are for gain and they are correct. I have placed an order through my broker and can see it in the brokers software (oec trader) but i cannot see it in sierra even though i am connected to gain. Please see attached. I am requesting telephone support. Let me know the process so that i can get this resolved asap. thank you, Rassul |
Private File Attachment Deleted. |
| [2016-08-22 04:56:54] |
| |
|
We will call you if necessary. Thank you for the attachment. We see everything is configured correctly. Try submitting a Buy Limit order below the market in Sierra Chart for the same symbol and see if it is accepted. If not, provide the line in the Trade >> Trade Service Log which shows the error message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-22 05:23:26] |
| User986677 - Posts: 29 |
|
1.Attempted entering an order in the Yen . 2.Order status is “order is sent” in sierra chart Orders and Positions Window. 3.Log displays non responsive order. 4.About 3-5 min later the order disappeared from sierra chart Orders and Positions Window. See attached screenshots. |
Private File |
| [2016-08-22 05:38:13] |
| |
|
OK this is unusual. It appears as though the Gain Capital server is having a problem. Follow the instructions here to attach the FIX log: Providing FIX Log to Support And we will follow up with them. It is not going to help us to call you about something like this. There is nothing more we could determine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-22 05:38:36
|
| [2016-08-22 05:44:43] |
| User986677 - Posts: 29 |
|
log file attached.
|
Private File Attachment Deleted. |
| [2016-08-22 06:17:18] |
| |
|
Information submitted to Gain Capital.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-22 19:08:32] |
| User986677 - Posts: 29 |
|
I can see the existing orders now in Sierra chart. so they fixed that. However, existing orders cannot be updated through sierra chart. The log says: Trade Activity Log: File read result: 645 records inserted. 0 records filtered. | 2016-08-22 12:42:31 Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-08-07 00:00:00. Non-sim records date-time limit is 2016-05-21 00:00:00. Non-sim fill record date-time limit is 2015-08-23 00:00:00. | 2016-08-22 12:42:31 Order modification failed | Order Modification Reject. Text: Invalid TimeInForce. Internal Order ID: 8293. Service Order ID: 120806558. Symbol: 6JU6 | 2016-08-22 13:59:00 * The time in force i have in Sierra is GTC and the existing order is also GTC. So Im not sure why this is giving an error. |
| [2016-08-22 20:21:14] |
| |
|
There is not anything we can do to help with this. But one thing to check is the Time in Force of the order in Trade >> Trade Orders and Positions >> Orders and see if it is also Good till canceled there. If not, then the execution report from the OEC server did not provide the time in force field. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-22 20:21:57
|
| [2016-08-22 21:08:10] |
| User986677 - Posts: 29 |
|
The broker confirmed that my orders are good till cancelled but sierra chart is showing good till date and time.
|
Attachment Deleted. |
| [2016-08-22 21:11:03] |
| User986677 - Posts: 29 |
|
File attached
|
Private File |
| [2016-08-22 21:14:10] |
| |
|
This is because the OEC FIX server is indicating those orders are Good till Date-Time. We have verified this now. So this is something that they need to resolve on their side. In any case there is not any way to immediately change this. It is certainly not anything that we have control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-22 21:16:43] |
| User986677 - Posts: 29 |
|
Ok , has this issue with oco orders been communicated to OEC ? Let me know. so i can ask my broker to follow up with them. |
| [2016-08-22 21:33:53] |
| |
|
What problem are you currently having with OCO orders? We are not aware of any outstanding issues with those types of orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-22 21:49:29
|
| [2016-08-22 21:39:44] |
| User986677 - Posts: 29 |
|
my mistace. i meant to say the gtc. too many acronyms :-) just let me know if the gtc issue has been communicated to gain and i'll contact my broker also to follow up with gain. thank you, Rassul |
| [2016-08-22 21:49:04] |
| |
|
No we have not contacted them about this. We will do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 16:56:18] |
| |
|
Are you still seeing a problem where orders which are good till canceled show up in the Orders tab as good till date time? We cannot reproduce the problem and Gain Capital cannot either. We can let them know again when there is another incident. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 21:30:36] |
| User986677 - Posts: 29 |
|
Hello, After Gain restarted their Fix servers, i was able to see my orders in sierra chart but I could not modify them. I have to use the brokers OEC software to modify my existing orders. There are 2 columns. The Time in Force column which says "Good till Date Time" and another column called "Good till Date Time" that has the future date value of "9998-12-31:00:00:00" This future date probably represents a dummy date for GTC orders. It seems that this dummy value is giving the Gain servers problems because the message log says : Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-08-09 00:00:00. Non-sim records date-time limit is 2016-05-23 00:00:00. Non-sim fill record date-time limit is 2015-08-25 00:00:00. | 2016-08-24 15:46:25 Order modification failed | Order Modification Reject. Text: Invalid TimeInForce. Internal Order ID: 8301. Service Order ID: 120808316. Symbol: 6EU6 | 2016-08-24 15:56:58 * Order modification failed | Order Modification Reject. Text: Invalid TimeInForce. Internal Order ID: 8301. Service Order ID: 120808316. Symbol: 6EU6 | 2016-08-24 15:57:01 * Order modification failed | Order Modification Reject. Text: Invalid TimeInForce. Internal Order ID: 8301. Service Order ID: 120808316. Symbol: 6EU6 | 2016-08-24 16:12:02 * |
| [2016-08-24 21:44:15] |
| |
|
We are not seeing this on the Gain Capital API test server. Do you still notice this with new submitted orders from Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 21:52:38] |
| User986677 - Posts: 29 |
|
I'll reply and let you know when i put on a new trade through sierra.
|
| [2016-08-24 23:12:21] |
| |
|
OK Gain Capital also tested this and cannot duplicate the problem, so we think it is just a problem with those orders which existed at the time of the server restart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 23:13:50] |
| |
|
Actually we think we know how to patch the problem now that we are aware of the particular Good till Date-Time the server is sending. We could easily use a rule that if it is more than 10 years in advance, it is just considered good till canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-25 02:05:16] |
| User986677 - Posts: 29 |
|
ok. when will this patch be available.
|
| [2016-08-25 02:21:17] |
| |
|
It is done. We should have a new release out tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: