Support Board
Date/Time: Sat, 28 Dec 2024 08:49:12 +0000
platform trying to connect.
View Count: 673
| [2016-01-04 16:24:30] |
| User160670 - Posts: 19 |
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hey. paid for the platform,closed and reopen but couldnt connect,downloaded latest version but still wont connect. this is the log copy: Software version: 1346 | 2016-01-04 11:17:15 Uses New Spreadsheets | 2016-01-04 11:17:15 Usage end date: 2016-02-04 | 2016-01-04 11:17:15 Enabled for: Advanced Features. | 2016-01-04 11:17:15 Enabled for: Advanced Features 2. | 2016-01-04 11:17:15 Enabled for: Sierra Chart Historical Data Service. | 2016-01-04 11:17:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-04 11:17:15 Current selected Data/Trading service: Rithmic Trading | 2016-01-04 11:17:15 Chart Update Interval: 10 | 2016-01-04 11:17:15 Data/Trade Service Settings automatically set. | 2016-01-04 11:17:15 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-04 11:17:15 2016-01-04 11:17:15 Local computer time | 2016-01-04 11:17:15 2016-01-04 16:17:15 Local computer time in UTC | 2016-01-04 11:17:15 2016-01-04 11:17:15 Local computer time in SC Time Zone | 2016-01-04 11:17:15 2016-01-04 16:17:10 Server time in UTC | 2016-01-04 11:17:15 Local computer UTC time and Server UTC time difference: 5 seconds. | 2016-01-04 11:17:15 Program path: C:\SierraChart\ | 2016-01-04 11:17:15 Data Files path: C:\SierraChart\Data\ | 2016-01-04 11:17:15 OS Version Number: 6.1 | 2016-01-04 11:17:15 Locale Information: C | 2016-01-04 11:17:15 Checking for new symbol settings for rim | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-04 11:17:15 Symbol settings are up-to-date for rim | 2016-01-04 11:17:16 Rithmic Trading | Port for executable: 49325 | 2016-01-04 11:17:20 Listening socket (752), port 49325 | Closed. | 2016-01-04 11:17:20 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 11:17:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-04 11:17:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-04 11:17:21 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-04 11:17:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49325 | 2016-01-04 11:17:22 Socket (4) | Connected. | 2016-01-04 11:17:22 Rithmic Trading | Connected to server. | 2016-01-04 11:17:22 Rithmic Trading | Sending logon request message. | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-01-04 11:17:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 11:17:24 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-01-04 11:17:25 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-01-04 11:17:25 Rithmic Trading | Message from server: Server Alert: PnL Connection Broken | 2016-01-04 11:17:47 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Broken | 2016-01-04 11:18:08 Service connection timed out. Will disconnect and retry. | 2016-01-04 11:19:20 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:20 Socket (4) | Shutdown and closed. | 2016-01-04 11:19:20 Rithmic Trading | Disconnected. | 2016-01-04 11:19:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:20 Rithmic Trading | Port for executable: 49390 | 2016-01-04 11:19:22 Listening socket (864), port 49390 | Closed. | 2016-01-04 11:19:22 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 11:19:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:19:24 Socket (6) | Connected. | 2016-01-04 11:19:24 Rithmic Trading | Connected to server. | 2016-01-04 11:19:24 Rithmic Trading | Sending logon request message. | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-01-04 11:19:26 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 11:19:27 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-01-04 11:19:48 Rithmic Trading | Server Name: DTC Bridge. | 2016-01-04 11:19:48 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-01-04 11:19:48 Rithmic Trading | Logon error received from server | 2016-01-04 11:19:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:48 Socket (6) | Shutdown and closed. | 2016-01-04 11:19:48 Rithmic Trading | Disconnected. | 2016-01-04 11:19:48 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:48 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:19:50 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:19:52 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:19:53 Socket (7) | Shutdown and closed. | 2016-01-04 11:19:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:53 Rithmic Trading | Disconnected. | 2016-01-04 11:19:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:53 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:19:55 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:19:57 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:19:58 Socket (8) | Shutdown and closed. | 2016-01-04 11:19:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:58 Rithmic Trading | Disconnected. | 2016-01-04 11:19:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:58 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:20:02 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:20:03 Socket (9) | Shutdown and closed. | 2016-01-04 11:20:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:03 Rithmic Trading | Disconnected. | 2016-01-04 11:20:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:03 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:20:07 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:20:08 Socket (10) | Shutdown and closed. | 2016-01-04 11:20:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:08 Rithmic Trading | Disconnected. | 2016-01-04 11:20:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:08 Rithmic Trading | Port for executable: 49414 | 2016-01-04 11:20:10 Listening socket (868), port 49414 | Closed. | 2016-01-04 11:20:10 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 11:20:10 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49414 | 2016-01-04 11:20:12 Socket (11) | Connected. | 2016-01-04 11:20:12 Rithmic Trading | Connected to server. | 2016-01-04 11:20:12 Rithmic Trading | Sending logon request message. | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-01-04 11:20:14 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 11:20:14 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-01-04 11:20:36 Rithmic Trading | Server Name: DTC Bridge. | 2016-01-04 11:20:36 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-01-04 11:20:36 Rithmic Trading | Logon error received from server | 2016-01-04 11:20:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:36 Socket (11) | Shutdown and closed. | 2016-01-04 11:20:36 Rithmic Trading | Disconnected. | 2016-01-04 11:20:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:36 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49414 | 2016-01-04 11:20:40 Socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:20:41 Socket (12) | Shutdown and closed. | 2016-01-04 11:20:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:41 Rithmic Trading | Disconnected. | 2016-01-04 11:20:41 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:41 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49414 | 2016-01-04 11:20:45 File >> Disconnect selected. | 2016-01-04 11:20:46 Socket (13) | Shutdown and closed. | 2016-01-04 11:20:46 Rithmic Trading | Disconnected. | 2016-01-04 11:20:46 |
| [2016-01-04 18:29:45] |
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After about 20 seconds during the connection this error is encountered: Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-01-04 11:19:48 We are not sure what the problem is due to the fact that the connection to Rithmic is handled through the Rithmic software which we do not have any control over. Our first recommendation is to follow the instructions in help topic 1.2 and disable any firewall software you are running: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 18:33:04] |
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Refer to our prior post. If you still need help we would need to get the Rithmic log file and send that over to Rithmic. That is located in the Logs subfolder in the folder Sierra Chart is installed to. It can be privately attached. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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