Support Board
Date/Time: Sat, 28 Dec 2024 08:13:08 +0000
Post From: platform trying to connect.
| [2016-01-04 16:24:30] |
| User160670 - Posts: 19 |
|
hey. paid for the platform,closed and reopen but couldnt connect,downloaded latest version but still wont connect. this is the log copy: Software version: 1346 | 2016-01-04 11:17:15 Uses New Spreadsheets | 2016-01-04 11:17:15 Usage end date: 2016-02-04 | 2016-01-04 11:17:15 Enabled for: Advanced Features. | 2016-01-04 11:17:15 Enabled for: Advanced Features 2. | 2016-01-04 11:17:15 Enabled for: Sierra Chart Historical Data Service. | 2016-01-04 11:17:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-04 11:17:15 Current selected Data/Trading service: Rithmic Trading | 2016-01-04 11:17:15 Chart Update Interval: 10 | 2016-01-04 11:17:15 Data/Trade Service Settings automatically set. | 2016-01-04 11:17:15 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-04 11:17:15 2016-01-04 11:17:15 Local computer time | 2016-01-04 11:17:15 2016-01-04 16:17:15 Local computer time in UTC | 2016-01-04 11:17:15 2016-01-04 11:17:15 Local computer time in SC Time Zone | 2016-01-04 11:17:15 2016-01-04 16:17:10 Server time in UTC | 2016-01-04 11:17:15 Local computer UTC time and Server UTC time difference: 5 seconds. | 2016-01-04 11:17:15 Program path: C:\SierraChart\ | 2016-01-04 11:17:15 Data Files path: C:\SierraChart\Data\ | 2016-01-04 11:17:15 OS Version Number: 6.1 | 2016-01-04 11:17:15 Locale Information: C | 2016-01-04 11:17:15 Checking for new symbol settings for rim | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-04 11:17:15 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-04 11:17:15 Symbol settings are up-to-date for rim | 2016-01-04 11:17:16 Rithmic Trading | Port for executable: 49325 | 2016-01-04 11:17:20 Listening socket (752), port 49325 | Closed. | 2016-01-04 11:17:20 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 11:17:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-04 11:17:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-04 11:17:21 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-04 11:17:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49325 | 2016-01-04 11:17:22 Socket (4) | Connected. | 2016-01-04 11:17:22 Rithmic Trading | Connected to server. | 2016-01-04 11:17:22 Rithmic Trading | Sending logon request message. | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-01-04 11:17:22 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-01-04 11:17:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 11:17:24 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-01-04 11:17:25 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-01-04 11:17:25 Rithmic Trading | Message from server: Server Alert: PnL Connection Broken | 2016-01-04 11:17:47 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Broken | 2016-01-04 11:18:08 Service connection timed out. Will disconnect and retry. | 2016-01-04 11:19:20 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:20 Socket (4) | Shutdown and closed. | 2016-01-04 11:19:20 Rithmic Trading | Disconnected. | 2016-01-04 11:19:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:20 Rithmic Trading | Port for executable: 49390 | 2016-01-04 11:19:22 Listening socket (864), port 49390 | Closed. | 2016-01-04 11:19:22 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 11:19:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:19:24 Socket (6) | Connected. | 2016-01-04 11:19:24 Rithmic Trading | Connected to server. | 2016-01-04 11:19:24 Rithmic Trading | Sending logon request message. | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-01-04 11:19:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-01-04 11:19:26 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 11:19:27 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-01-04 11:19:48 Rithmic Trading | Server Name: DTC Bridge. | 2016-01-04 11:19:48 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-01-04 11:19:48 Rithmic Trading | Logon error received from server | 2016-01-04 11:19:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:48 Socket (6) | Shutdown and closed. | 2016-01-04 11:19:48 Rithmic Trading | Disconnected. | 2016-01-04 11:19:48 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:48 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:19:50 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:19:52 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:19:53 Socket (7) | Shutdown and closed. | 2016-01-04 11:19:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:53 Rithmic Trading | Disconnected. | 2016-01-04 11:19:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:53 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:19:55 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:19:57 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:19:58 Socket (8) | Shutdown and closed. | 2016-01-04 11:19:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:19:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:19:58 Rithmic Trading | Disconnected. | 2016-01-04 11:19:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:19:58 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:20:02 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:20:03 Socket (9) | Shutdown and closed. | 2016-01-04 11:20:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:03 Rithmic Trading | Disconnected. | 2016-01-04 11:20:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:03 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49390 | 2016-01-04 11:20:07 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:20:08 Socket (10) | Shutdown and closed. | 2016-01-04 11:20:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:08 Rithmic Trading | Disconnected. | 2016-01-04 11:20:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:08 Rithmic Trading | Port for executable: 49414 | 2016-01-04 11:20:10 Listening socket (868), port 49414 | Closed. | 2016-01-04 11:20:10 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 11:20:10 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49414 | 2016-01-04 11:20:12 Socket (11) | Connected. | 2016-01-04 11:20:12 Rithmic Trading | Connected to server. | 2016-01-04 11:20:12 Rithmic Trading | Sending logon request message. | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-01-04 11:20:12 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-01-04 11:20:14 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 11:20:14 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-01-04 11:20:36 Rithmic Trading | Server Name: DTC Bridge. | 2016-01-04 11:20:36 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-01-04 11:20:36 Rithmic Trading | Logon error received from server | 2016-01-04 11:20:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:36 Socket (11) | Shutdown and closed. | 2016-01-04 11:20:36 Rithmic Trading | Disconnected. | 2016-01-04 11:20:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:36 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49414 | 2016-01-04 11:20:40 Socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-01-04 11:20:41 Socket (12) | Shutdown and closed. | 2016-01-04 11:20:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-04 11:20:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-04 11:20:41 Rithmic Trading | Disconnected. | 2016-01-04 11:20:41 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 11:20:41 Rithmic Trading | Bridge process is still running. | 2016-01-04 11:20:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49414 | 2016-01-04 11:20:45 File >> Disconnect selected. | 2016-01-04 11:20:46 Socket (13) | Shutdown and closed. | 2016-01-04 11:20:46 Rithmic Trading | Disconnected. | 2016-01-04 11:20:46 |