Support Board
Date/Time: Sat, 28 Dec 2024 08:35:51 +0000
Post From: platform trying to connect.
| [2016-01-04 18:29:45] |
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After about 20 seconds during the connection this error is encountered: Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-01-04 11:19:48 We are not sure what the problem is due to the fact that the connection to Rithmic is handled through the Rithmic software which we do not have any control over. Our first recommendation is to follow the instructions in help topic 1.2 and disable any firewall software you are running: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |