Support Board
Date/Time: Mon, 23 Dec 2024 00:54:06 +0000
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View Count: 956
| [2015-08-28 15:07:42] |
| User198370 - Posts: 2 |
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Software version: 1282 | 2015-08-28 10:21:34 Uses New Spreadsheets | 2015-08-28 10:21:34 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2015-08-28 10:21:34 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-08-28 10:21:34 * Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-28 10:21:34 Current selected Data/Trading service: Rithmic Trading | 2015-08-28 10:21:34 Chart Update Interval: 500 | 2015-08-28 10:21:34 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-28 10:21:34 2015-08-28 10:21:34 Local computer clock time | 2015-08-28 10:21:34 2015-08-28 14:21:34 GMT time | 2015-08-28 10:21:34 2015-08-28 10:21:34 Time zone adjusted time | 2015-08-28 10:21:34 Time difference to server time: 8 seconds. | 2015-08-28 10:21:34 Program path: C:\SierraChart\ | 2015-08-28 10:21:34 Data Files path: C:\SierraChart\Data\ | 2015-08-28 10:21:34 OS Version Number: 6.1 | 2015-08-28 10:21:35 Locale Information: C | 2015-08-28 10:21:35 Checking for new symbol settings for rim | 2015-08-28 10:21:35 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-28 10:21:35 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-28 10:21:35 Symbol settings are up-to-date for rim | 2015-08-28 10:21:35 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-08-28 10:21:40 * HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-28 10:21:40 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-28 10:21:40 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-08-28 10:21:49 * Current selected Data/Trading service: Rithmic Trading | 2015-08-28 10:22:21 Current selected Data/Trading service: Rithmic Trading | 2015-08-28 10:30:35 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-08-28 10:30:56 * My demo account was set-up through Amp Futures and I have notified them of my problem. They suggested I contact Sierra Charts. |
| [2015-08-28 18:29:51] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-28 18:59:59] |
| User198370 - Posts: 2 |
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I tired re-setting and here is the message log: Software version: 1282 | 2015-08-28 14:55:25 Uses New Spreadsheets | 2015-08-28 14:55:25 Usage end date: 2015-09-12 | 2015-08-28 14:55:25 Enabled for: Advanced Features. | 2015-08-28 14:55:25 Enabled for: Advanced Features 2. | 2015-08-28 14:55:25 Enabled for: Sierra Chart Historical Data Service. | 2015-08-28 14:55:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-28 14:55:25 Current selected Data/Trading service: Rithmic Trading | 2015-08-28 14:55:25 Chart Update Interval: 500 | 2015-08-28 14:55:25 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-28 14:55:25 2015-08-28 14:55:25 Local computer clock time | 2015-08-28 14:55:25 2015-08-28 18:55:25 GMT time | 2015-08-28 14:55:25 2015-08-28 14:55:25 Time zone adjusted time | 2015-08-28 14:55:25 Time difference to server time: 8 seconds. | 2015-08-28 14:55:25 Program path: C:\SierraChart\ | 2015-08-28 14:55:25 Data Files path: C:\SierraChart\Data\ | 2015-08-28 14:55:25 OS Version Number: 6.1 | 2015-08-28 14:55:25 Locale Information: C | 2015-08-28 14:55:25 Checking for new symbol settings for rim | 2015-08-28 14:55:25 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-28 14:55:25 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-28 14:55:25 Symbol settings are up-to-date for rim | 2015-08-28 14:55:25 Rithmic Trading | Port for executable: 53560 | 2015-08-28 14:55:30 Listening socket (1420), port 53560 | Closed. | 2015-08-28 14:55:30 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-28 14:55:30 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-28 14:55:30 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-28 14:55:30 Service is currently connecting. | 2015-08-28 14:55:31 * Rithmic Trading | Connecting to the server 127.0.0.1. Port 53560 | 2015-08-28 14:55:32 Socket (2) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:55:33 Socket (2) | Shutdown and closed. | 2015-08-28 14:55:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:55:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:55:33 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:55:33 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:55:33 Rithmic Trading | Port for executable: 53562 | 2015-08-28 14:55:35 Listening socket (1428), port 53562 | Closed. | 2015-08-28 14:55:35 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-28 14:55:35 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53562 | 2015-08-28 14:55:37 Socket (3) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:55:38 Socket (3) | Shutdown and closed. | 2015-08-28 14:55:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:55:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:55:38 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:55:38 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:55:38 Rithmic Trading | Port for executable: 53564 | 2015-08-28 14:55:40 Listening socket (904), port 53564 | Closed. | 2015-08-28 14:55:40 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-28 14:55:40 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53564 | 2015-08-28 14:55:42 Socket (4) | Connected. | 2015-08-28 14:55:42 Rithmic Trading | Connected to server. | 2015-08-28 14:55:42 Rithmic Trading | Sending logon request message. | 2015-08-28 14:55:42 Rithmic Trading | Starting the connection process to data and trading service. | 2015-08-28 14:55:42 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-08-28 14:55:42 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-08-28 14:55:42 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-08-28 14:55:44 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-08-28 14:55:44 Rithmic Trading | Server Name: DTC Bridge. | 2015-08-28 14:55:44 Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-08-28 14:55:44 Rithmic Trading | Logon error from server | 2015-08-28 14:55:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:55:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:55:44 Socket (4) | Shutdown and closed. | 2015-08-28 14:55:44 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:55:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:55:44 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:55:46 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53564 | 2015-08-28 14:55:48 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:55:49 Socket (5) | Shutdown and closed. | 2015-08-28 14:55:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:55:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:55:49 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:55:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:55:49 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:55:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53564 | 2015-08-28 14:55:53 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:55:54 Socket (6) | Shutdown and closed. | 2015-08-28 14:55:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:55:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:55:54 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:55:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:55:54 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:55:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53564 | 2015-08-28 14:55:58 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:55:59 Socket (7) | Shutdown and closed. | 2015-08-28 14:55:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:55:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:55:59 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:55:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:55:59 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:56:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53564 | 2015-08-28 14:56:03 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:56:04 Socket (8) | Shutdown and closed. | 2015-08-28 14:56:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:56:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:56:04 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:56:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:56:04 Rithmic Trading | Port for executable: 53582 | 2015-08-28 14:56:06 Listening socket (1436), port 53582 | Closed. | 2015-08-28 14:56:06 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-28 14:56:06 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53582 | 2015-08-28 14:56:08 Socket (9) | Connected. | 2015-08-28 14:56:08 Rithmic Trading | Connected to server. | 2015-08-28 14:56:08 Rithmic Trading | Sending logon request message. | 2015-08-28 14:56:08 Rithmic Trading | Starting the connection process to data and trading service. | 2015-08-28 14:56:08 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-08-28 14:56:08 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-08-28 14:56:08 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-08-28 14:56:10 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-08-28 14:56:10 Rithmic Trading | Server Name: DTC Bridge. | 2015-08-28 14:56:10 Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-08-28 14:56:10 Rithmic Trading | Logon error from server | 2015-08-28 14:56:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:56:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:56:10 Socket (9) | Shutdown and closed. | 2015-08-28 14:56:10 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:56:10 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:56:10 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:56:12 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53582 | 2015-08-28 14:56:14 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:56:15 Socket (10) | Shutdown and closed. | 2015-08-28 14:56:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:56:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:56:15 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:56:15 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:56:15 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:56:17 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53582 | 2015-08-28 14:56:19 Socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:56:20 Socket (11) | Shutdown and closed. | 2015-08-28 14:56:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:56:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:56:20 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:56:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:56:20 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:56:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53582 | 2015-08-28 14:56:24 Socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:56:25 Socket (12) | Shutdown and closed. | 2015-08-28 14:56:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:56:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:56:25 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:56:25 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:56:25 Rithmic Trading | Bridge process is still running. | 2015-08-28 14:56:27 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53582 | 2015-08-28 14:56:29 Socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-28 14:56:30 Socket (13) | Shutdown and closed. | 2015-08-28 14:56:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-28 14:56:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-28 14:56:30 Rithmic Trading | Disconnected from the server. | 2015-08-28 14:56:30 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-28 14:56:30 Obviously, still no connection. |
| [2015-08-28 19:47:38] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-08-28 14:56:10 For this kind of error refer to step 17 here: Rithmic Trading Platform Service: Setup Instructions Unfortunately there are many causes and it is hard to know which one is the cause. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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