Support Board
Date/Time: Sun, 22 Dec 2024 17:40:10 +0000
Please confirm there is NO any penidng working order my
View Count: 1058
| [2015-04-28 16:40:06] |
| User93731 - Posts: 81 |
|
Please confirm there is NO any pending working order under my account of U648881 that used the Interactive brokers data feed Thanks |
| [2015-04-28 16:58:51] |
| |
|
You will need to contact Interactive Brokers about this. We do not have access to your orders.
Sierra Chart Support |
| [2015-04-28 17:09:37] |
| User93731 - Posts: 81 |
|
The problem is that during the time when I wanted to cancel or adjust my working orders, SC will not reposnd at all. That scares me in a great deal. Spceilly consider that is live trade that I mistaken switched to. I called IB and they told me there is no wrking order under my accoutn and wanted me to cofirm it with SC. I later on close my chartbook at SC and reopen it again, This time, it looks like there is no wrking order at my chart. However, I just want to make sure (1) there is no working order sending out from your end and (2) your suggestion on what I should do for this sacry situation next time if I am doing live trade? Thanks |
| [2015-04-28 18:47:49] |
| |
|
Run Trader Workstation and check to see if there any working orders there. That is the best thing to do. You can see the open orders in Sierra Chart through the Trade >> Trade Orders and Positions >> Orders tab. If you are having any difficulty with Sierra Chart and you have a live position, then go to Trader Workstation and take any action that you need to on that position. We are not quite certain what is meant by "SC will not respond at all". This can have various meanings. Could you please be more specific. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 19:04:32] |
| User93731 - Posts: 81 |
|
It means that while I clicked to cancel, it will not do so While I want to move it to differet price, it will not do it either. it just got frozen |
| [2015-04-28 19:27:20] |
| |
|
Do you mean the order itself cannot be moved or the entire user interface of Sierra Chart is interoperable and in a frozen state?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 19:38:06] |
| User93731 - Posts: 81 |
|
Order itself cannot be moved or deleted (cancelled)
|
| [2015-04-28 23:01:03] |
| |
|
We see one version of Sierra Chart you are running is significantly out of date. It probably will not change anything, but please update when you can by following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If the order cannot be moved or deleted, then this means most likely that is no longer working with Interactive Brokers. In this case select Trade >> Refresh Trade Data from Service to cause it to disappear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: