Support Board
Date/Time: Thu, 31 Oct 2024 12:19:33 +0000
Unable to connect to data feed
View Count: 1019
| [2015-04-14 22:04:16] |
| User57944 - Posts: 8 |
|
Hi, I am unable to get connected to any data, the status bar just shows the yellow connecting message and never connects. Copy of the log below. Thanks Aaron Software version: 1241 | 2015-04-14 17:51:18 Uses New Spreadsheets | 2015-04-14 17:51:18 Usage end date: 2016-03-12 | 2015-04-14 17:51:18 Enabled for: Advanced Features. | 2015-04-14 17:51:18 Enabled for: Sierra Chart Historical Data Service. | 2015-04-14 17:51:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-14 17:51:18 Active service: Open E Cry FIX | 2015-04-14 17:51:18 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-04-14 17:51:18 2015-04-14 17:51:18 Local computer clock time | 2015-04-14 17:51:18 2015-04-14 21:51:18 GMT time | 2015-04-14 17:51:18 2015-04-14 17:51:18 Time zone adjusted time | 2015-04-14 17:51:18 Time difference to server time: 2 seconds. | 2015-04-14 17:51:18 Program path: C:\SierraChart\ | 2015-04-14 17:51:18 Data Files path: C:\SierraChart\Data\ | 2015-04-14 17:51:18 OS Version Number: 6.1 | 2015-04-14 17:51:18 Locale Information: C | 2015-04-14 17:51:18 Checking for new symbol settings for oec | 2015-04-14 17:51:18 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-04-14 17:51:18 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-04-14 17:51:19 Symbol settings are up-to-date for oec | 2015-04-14 17:51:19 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:51:23 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:51:23 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-04-14 17:51:24 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-04-14 17:51:24 OEC FIX Trading socket (2) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:51:44 OEC FIX Trading socket (2) | Shutdown and closed. | 2015-04-14 17:51:44 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:51:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:51:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:51:44 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:51:44 Disconnected from Open E Cry. | 2015-04-14 17:51:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:51:44 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:51:48 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:51:48 OEC FIX Trading socket (3) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:52:09 OEC FIX Trading socket (3) | Shutdown and closed. | 2015-04-14 17:52:09 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:52:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:52:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:52:09 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:52:09 Disconnected from Open E Cry. | 2015-04-14 17:52:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:52:09 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:52:12 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:52:12 OEC FIX Trading socket (4) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:52:33 OEC FIX Trading socket (4) | Shutdown and closed. | 2015-04-14 17:52:33 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:52:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:52:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:52:33 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:52:33 Disconnected from Open E Cry. | 2015-04-14 17:52:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:52:33 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:52:36 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:52:36 OEC FIX Trading socket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:52:57 OEC FIX Trading socket (5) | Shutdown and closed. | 2015-04-14 17:52:57 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:52:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:52:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:52:57 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:52:57 Disconnected from Open E Cry. | 2015-04-14 17:52:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:52:57 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:53:00 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:53:00 OEC FIX Trading socket (6) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:53:21 OEC FIX Trading socket (6) | Shutdown and closed. | 2015-04-14 17:53:21 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:53:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:53:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:53:21 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:53:21 Disconnected from Open E Cry. | 2015-04-14 17:53:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:53:21 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:53:24 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:53:24 OEC FIX Trading socket (7) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:53:45 OEC FIX Trading socket (7) | Shutdown and closed. | 2015-04-14 17:53:45 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:53:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:53:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:53:45 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:53:45 Disconnected from Open E Cry. | 2015-04-14 17:53:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:53:45 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:53:48 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:53:48 OEC FIX Trading socket (8) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:54:09 OEC FIX Trading socket (8) | Shutdown and closed. | 2015-04-14 17:54:09 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:54:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:54:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:54:09 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:54:09 Disconnected from Open E Cry. | 2015-04-14 17:54:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:54:09 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:54:12 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:54:12 OEC FIX Trading socket (9) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:54:33 OEC FIX Trading socket (9) | Shutdown and closed. | 2015-04-14 17:54:33 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:54:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:54:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:54:33 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:54:33 Disconnected from Open E Cry. | 2015-04-14 17:54:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:54:33 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:54:36 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:54:36 OEC FIX Trading socket (10) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:54:57 OEC FIX Trading socket (10) | Shutdown and closed. | 2015-04-14 17:54:57 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:54:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:54:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:54:57 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:54:57 Disconnected from Open E Cry. | 2015-04-14 17:54:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:54:57 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:55:00 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:55:00 OEC FIX Trading socket (11) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:55:21 OEC FIX Trading socket (11) | Shutdown and closed. | 2015-04-14 17:55:21 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:55:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:55:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:55:21 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:55:21 Disconnected from Open E Cry. | 2015-04-14 17:55:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:55:21 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:55:24 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:55:24 OEC FIX Trading socket (12) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:55:45 OEC FIX Trading socket (12) | Shutdown and closed. | 2015-04-14 17:55:45 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:55:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:55:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:55:45 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:55:45 Disconnected from Open E Cry. | 2015-04-14 17:55:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:55:45 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:55:48 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:55:48 OEC FIX Trading socket (13) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:56:09 OEC FIX Trading socket (13) | Shutdown and closed. | 2015-04-14 17:56:09 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:56:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:56:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:56:09 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:56:09 Disconnected from Open E Cry. | 2015-04-14 17:56:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:56:09 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:56:12 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:56:12 OEC FIX Trading socket (14) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:56:33 OEC FIX Trading socket (14) | Shutdown and closed. | 2015-04-14 17:56:33 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:56:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:56:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:56:33 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:56:33 Disconnected from Open E Cry. | 2015-04-14 17:56:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:56:33 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:56:36 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:56:36 OEC FIX Trading socket (15) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:56:57 OEC FIX Trading socket (15) | Shutdown and closed. | 2015-04-14 17:56:57 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:56:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:56:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:56:57 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:56:57 Disconnected from Open E Cry. | 2015-04-14 17:56:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:56:57 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:57:00 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:57:00 OEC FIX Trading socket (16) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:57:21 OEC FIX Trading socket (16) | Shutdown and closed. | 2015-04-14 17:57:21 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:57:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:57:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:57:21 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:57:21 Disconnected from Open E Cry. | 2015-04-14 17:57:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:57:21 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:57:24 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:57:24 OEC FIX Trading socket (17) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:57:45 OEC FIX Trading socket (17) | Shutdown and closed. | 2015-04-14 17:57:45 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:57:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:57:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:57:45 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:57:45 Disconnected from Open E Cry. | 2015-04-14 17:57:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:57:45 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:57:48 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:57:48 OEC FIX Trading socket (18) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:58:09 OEC FIX Trading socket (18) | Shutdown and closed. | 2015-04-14 17:58:09 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-14 17:58:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:58:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:58:09 OEC FIX Trading: DisconnectFIX called. | 2015-04-14 17:58:09 Disconnected from Open E Cry. | 2015-04-14 17:58:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:58:09 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:58:12 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:58:12 |
| [2015-04-15 04:40:42] |
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These are the relevant messages: Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-14 17:54:12 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-14 17:54:12 OEC FIX Trading socket (9) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-14 17:54:33 Try connecting again with File >> Connect to Data Feed. If that does not work, then a firewall on your side is blocking the connection. In this case refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.html#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-15 22:22:03] |
| User57944 - Posts: 8 |
|
Thanks for your reply. I have tried everything suggested but nothing worked. I only have windows firewall and it wouldn't work with it off or in safe mode. Adding the programs to the firewall safe list didn't help either. I should have explained that the program was working earlier last week on the same network and to my knowledge nothing has changed since. I checked with OEC and there are no issues on their side. Please advise next steps Thanks Aaron |
| [2015-04-15 23:19:57] |
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There is little doubt, there is something blocking the connection somewhere on your network or with the ISP you are using. Are you connecting from a work network? Make sure port 9400 is not being blocked anywhere on your network or by the ISP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-15 23:47:45] |
| User57944 - Posts: 8 |
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it is from a hotel but I have already been online with SC here and for that matter all over the world at various places and haven't had this issue. How do I check port 9400 isn't blocked? |
| [2015-04-15 23:50:41] |
| User57944 - Posts: 8 |
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I have used my VPN and can now log in so thank you for your assistance
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| [2015-04-22 22:14:02] |
| User57944 - Posts: 8 |
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Hi, I had to reformat my hard drive and reload the SC software. Still have issues getting a data connection. I checked with OEC who gave the following feed back; I do not see successful connections from Sierra Chart but the user is enabled on my end. I would double check credentials, make sure server is set to prod.openecry.com. If still unsuccessful, have the user reach out to Sierra Charts. That's from OEC Tech. Maybe the server is not set correctly. And then further feedback after they reviewed login; One thing I noticed is this line at the beginning: USAGE TIME HAS ENDED. SIERRA CHART IS IN FREE MODE. FEATURES ARE RESTRICTED. THEN YOU HAVE YOUR CURRENT SERVICE PACKAGE DOES NOT SUPPORT THIS FUNCTION. Can you please review and let me know what the fix is? Below is a further log from just a few minutes ago. Thanks Aaron Software version: 1248 | 2015-04-22 22:06:35 Uses New Spreadsheets | 2015-04-22 22:06:35 Usage end date: 2016-03-12 | 2015-04-22 22:06:35 Enabled for: Advanced Features. | 2015-04-22 22:06:35 Enabled for: Sierra Chart Historical Data Service. | 2015-04-22 22:06:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-22 22:06:35 Active service: Open E Cry FIX | 2015-04-22 22:06:35 Time Zone: +00:00:00 (UTC+00) | 2015-04-22 22:06:35 2015-04-22 18:06:35 Local computer clock time | 2015-04-22 22:06:35 2015-04-22 22:06:35 GMT time | 2015-04-22 22:06:35 2015-04-22 22:06:35 Time zone adjusted time | 2015-04-22 22:06:35 Time difference to server time: 1 seconds. | 2015-04-22 22:06:35 Program path: C:\SierraChart\ | 2015-04-22 22:06:35 Data Files path: C:\SierraChart\Data\ | 2015-04-22 22:06:35 OS Version Number: 6.1 | 2015-04-22 22:06:35 Locale Information: C | 2015-04-22 22:06:35 Checking for new symbol settings for oec | 2015-04-22 22:06:35 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-04-22 22:06:35 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-04-22 22:06:35 Symbol settings are up-to-date for oec | 2015-04-22 22:06:36 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-22 22:06:40 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-22 22:06:40 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-04-22 22:06:41 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-04-22 22:06:41 OEC FIX Trading socket (2) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-22 22:07:01 OEC FIX Trading socket (2) | Shutdown and closed. | 2015-04-22 22:07:01 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-22 22:07:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-22 22:07:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-22 22:07:01 OEC FIX Trading: DisconnectFIX called. | 2015-04-22 22:07:01 Disconnected from Open E Cry. | 2015-04-22 22:07:01 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-22 22:07:01 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-22 22:07:04 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-22 22:07:04 File >> Disconnect selected. | 2015-04-22 22:07:09 OEC FIX Trading: DisconnectFIX called. | 2015-04-22 22:07:09 OEC FIX Trading socket (3) | Shutdown and closed. | 2015-04-22 22:07:09 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-22 22:07:09 Disconnected from Open E Cry. | 2015-04-22 22:07:09 |
| [2015-04-23 05:35:30] |
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Your Sierra Chart account is fine. This is the relevant message: OEC FIX Trading socket (2) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-04-22 22:07:01 This most likely will be caused by a firewall somewhere on your side or network. Refer to help topic 1.2: Http://www.sierrachart.com/index.php?page=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-23 05:35:57
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