Support Board
Date/Time: Tue, 15 Apr 2025 13:56:45 +0000
Unable to connect from SC 2749 Instance #2 to IB TWS after update from 2717
View Count: 141
| [2025-03-29 19:01:49] |
| User584084 - Posts: 283 |
|
I am running Interactive Brokers TWS Version 10.35.1e. I upgraded from SierraChart Version 2717 to 2749. I am UNABLE to connect from SierraChart Instance #2 to IB TWS now. The connection bar changes from Connecting/Yellow to Reconnect Please Wait/Yellow. It never changes to Connected/Green bar. Instance #1 is ABLE to Connect/Green bar to IB TWS. SC Version 2717 is able to connect from both Instances #1 & #2 to IB TWS. 2025-03-29 14:43:28.193 | Software version: 2749 64-bit 2025-03-29 14:43:28.193 | Primary Thread ID: 3924 2025-03-29 14:43:28.193 | Usage end date: 2025-04-16 2025-03-29 14:43:28.193 | Enabled for: Advanced Features 2. 2025-03-29 14:43:28.193 | Enabled for: Sierra Chart Historical Data Service. 2025-03-29 14:43:28.193 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-29 14:43:28.193 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-29 14:43:28.193 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-29 14:43:28.193 | Current selected Data/Trading service: DTC - Sub Instance 2025-03-29 14:43:28.193 | Custom symbol settings values: enabled 2025-03-29 14:43:28.193 | Chart Update Interval: 500 2025-03-29 14:43:28.193 | Intraday Data Storage Time Unit: 0 2025-03-29 14:43:28.193 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-29 14:43:28.193 | 2025-03-29 18:43:28 Local computer time in UTC 2025-03-29 14:43:28.193 | 2025-03-29 14:43:28 Local computer time in SC Time Zone 2025-03-29 14:43:28.193 | 2025-03-29 18:28:58 Server time in UTC 2025-03-29 14:43:28.193 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-03-29 14:43:28.193 | Program path: C:\SierraChart\SierraChartInstance_2\ 2025-03-29 14:43:28.193 | Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ 2025-03-29 14:43:28.196 | OS Version Number: 10.0 2025-03-29 14:43:28.196 | Locale Setting: C 2025-03-29 14:43:28.201 | DLLs: DorobaCustomStudies_64.dll, ehlEhlersDominantCycle.dll, ehlEhlersDominantCycle_64.dll, ehlMillardCycleHighlighter.dll, ehlMillardCycleHighlighter_64.dll, google_sheets_importer_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, sst_draw_imbalance_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, sst_FreeBundle_ARM64.dll, sst_gamma_bands_csv_64.dll, SST_ImportLevelsfromCSV.dll, SST_ImportLevelsfromCSV_2151.dll, SST_ImportLevelsfromCSV_2151_64.dll, SST_ImportLevelsfromCSV_64.dll 2025-03-29 14:43:28.201 | Allowed protected custom studies: Polaris Trading Group, SST_FreeBundle, SST_ImportLevelsFromCSV, Trade29 Custom Studies 2025-03-29 14:43:28.201 | Crash reporter started: true 2025-03-29 14:43:28.201 | 2025-03-29 14:43:42.375 | 2025-03-29 14:43:42.375 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:43:42.375 | DTC Client socket (6) | Creating socket. 2025-03-29 14:43:42.375 | DTC Client socket (6) | New receive buffer size: 0 2025-03-29 14:43:42.375 | DTC Client socket (6) | Connecting to IP: 127.0.0.1. 2025-03-29 14:43:42.390 | DTC - Sub Instance | Network connection to server complete. 2025-03-29 14:43:42.390 | DTC - Sub Instance | Starting socket receive thread. 2025-03-29 14:43:42.390 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-29 14:43:46.764 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:43:46.764 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-03-29 14:43:46.764 | DTC Client socket (1) | Closed. 2025-03-29 14:44:02.395 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-03-29 14:44:02.395 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-29 14:44:02.395 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:44:02.446 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-03-29 14:44:02.446 | DTC Client socket (6) | CloseSocket call. 2025-03-29 14:44:02.446 | DTC - Sub Instance | Disconnected. 2025-03-29 14:44:02.446 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:44:02.446 | DTC Client socket (6) | Shutdown started. Waiting for graceful close. 2025-03-29 14:44:04.612 | 2025-03-29 14:44:04.612 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:44:04.613 | DTC Client socket (1) | Creating socket. 2025-03-29 14:44:04.613 | DTC Client socket (1) | New receive buffer size: 0 2025-03-29 14:44:04.613 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2025-03-29 14:44:04.614 | DTC - Sub Instance | Network connection to server complete. 2025-03-29 14:44:04.614 | DTC - Sub Instance | Starting socket receive thread. 2025-03-29 14:44:04.614 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-29 14:44:08.820 | DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:44:08.820 | DTC Client socket (7) | Socket gracefully closed by remote side. 2025-03-29 14:44:08.820 | DTC Client socket (7) | Closed. 2025-03-29 14:44:24.635 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-03-29 14:44:24.635 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-29 14:44:24.635 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:44:24.693 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-03-29 14:44:24.693 | DTC Client socket (1) | CloseSocket call. 2025-03-29 14:44:24.693 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-03-29 14:44:24.693 | DTC - Sub Instance | Disconnected. 2025-03-29 14:44:24.693 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:44:26.700 | 2025-03-29 14:44:26.700 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:44:26.700 | DTC Client socket (7) | Creating socket. 2025-03-29 14:44:26.700 | DTC Client socket (7) | New receive buffer size: 0 2025-03-29 14:44:26.700 | DTC Client socket (7) | Connecting to IP: 127.0.0.1. 2025-03-29 14:44:26.702 | DTC - Sub Instance | Network connection to server complete. 2025-03-29 14:44:26.702 | DTC - Sub Instance | Starting socket receive thread. 2025-03-29 14:44:26.702 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-29 14:44:30.889 | DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:44:30.889 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-03-29 14:44:30.889 | DTC Client socket (4) | Closed. 2025-03-29 14:44:46.696 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-03-29 14:44:46.696 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-29 14:44:46.696 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:44:46.740 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-03-29 14:44:46.740 | DTC Client socket (7) | CloseSocket call. 2025-03-29 14:44:46.741 | DTC Client socket (7) | Shutdown started. Waiting for graceful close. 2025-03-29 14:44:46.741 | DTC - Sub Instance | Disconnected. 2025-03-29 14:44:46.741 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:44:48.742 | 2025-03-29 14:44:48.742 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:44:48.742 | DTC Client socket (4) | Creating socket. 2025-03-29 14:44:48.742 | DTC Client socket (4) | New receive buffer size: 0 2025-03-29 14:44:48.742 | DTC Client socket (4) | Connecting to IP: 127.0.0.1. 2025-03-29 14:44:48.743 | DTC - Sub Instance | Network connection to server complete. 2025-03-29 14:44:48.743 | DTC - Sub Instance | Starting socket receive thread. 2025-03-29 14:44:48.743 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-29 14:44:53.102 | DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:44:53.102 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-03-29 14:44:53.102 | DTC Client socket (3) | Closed. 2025-03-29 14:45:08.745 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-03-29 14:45:08.745 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-29 14:45:08.745 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:45:08.767 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-03-29 14:45:08.767 | DTC Client socket (4) | CloseSocket call. 2025-03-29 14:45:08.767 | DTC - Sub Instance | Disconnected. 2025-03-29 14:45:08.767 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:45:08.767 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-03-29 14:45:11.159 | 2025-03-29 14:45:11.171 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:45:11.171 | DTC Client socket (3) | Creating socket. 2025-03-29 14:45:11.171 | DTC Client socket (3) | New receive buffer size: 0 2025-03-29 14:45:11.171 | DTC Client socket (3) | Connecting to IP: 127.0.0.1. 2025-03-29 14:45:11.221 | DTC - Sub Instance | Network connection to server complete. 2025-03-29 14:45:11.221 | DTC - Sub Instance | Starting socket receive thread. 2025-03-29 14:45:11.221 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-29 14:45:15.237 | DTC Client socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:45:15.237 | DTC Client socket (5) | Socket gracefully closed by remote side. 2025-03-29 14:45:15.237 | DTC Client socket (5) | Closed. 2025-03-29 14:45:20.333 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:45:20.333 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-03-29 14:45:20.333 | DTC Client socket (2) | Closed. 2025-03-29 14:45:31.244 | DTC - Sub Instance | Did not receive Encoding Response from server. Disconnecting. * 2025-03-29 14:45:31.244 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-29 14:45:31.244 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:45:31.287 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-03-29 14:45:31.290 | DTC Client socket (3) | CloseSocket call. 2025-03-29 14:45:31.290 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-03-29 14:45:31.290 | DTC - Sub Instance | Disconnected. 2025-03-29 14:45:31.290 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-29 14:45:33.319 | 2025-03-29 14:45:33.319 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:45:33.319 | DTC Client socket (2) | Creating socket. 2025-03-29 14:45:33.319 | DTC Client socket (2) | New receive buffer size: 0 2025-03-29 14:45:33.319 | DTC Client socket (2) | Connecting to IP: 127.0.0.1. 2025-03-29 14:45:33.324 | DTC - Sub Instance | Network connection to server complete. 2025-03-29 14:45:33.324 | DTC - Sub Instance | Starting socket receive thread. 2025-03-29 14:45:33.324 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-29 14:45:35.617 | File >> Disconnect selected. 2025-03-29 14:45:35.617 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-03-29 14:45:35.617 | DTC Client socket (2) | CloseSocket call. 2025-03-29 14:45:35.617 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-03-29 14:45:35.617 | DTC - Sub Instance | Disconnected. 2025-03-29 14:46:02.453 | DTC Client socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:46:02.454 | DTC Client socket (6) | Socket gracefully closed by remote side. 2025-03-29 14:46:02.454 | DTC Client socket (6) | Closed. 2025-03-29 14:46:24.694 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:46:24.694 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-03-29 14:46:24.694 | DTC Client socket (1) | Closed. 2025-03-29 14:46:46.742 | DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:46:46.742 | DTC Client socket (7) | Socket gracefully closed by remote side. 2025-03-29 14:46:46.742 | DTC Client socket (7) | Closed. 2025-03-29 14:47:08.768 | DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:47:08.768 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-03-29 14:47:08.768 | DTC Client socket (4) | Closed. 2025-03-29 14:47:31.290 | DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:47:31.290 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-03-29 14:47:31.290 | DTC Client socket (3) | Closed. 2025-03-29 14:47:35.618 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-03-29 14:47:35.618 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-03-29 14:47:35.618 | DTC Client socket (2) | Closed. Date Time Of Last Edit: 2025-03-29 19:12:50
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| [2025-03-29 23:39:08] |
| Sierra_Chart Engineering - Posts: 19226 |
|
This is a sub instance trying to connect to the main instance of Sierra Chart: 2025-03-29 14:43:42.375 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-29 14:43:42.375 | DTC Client socket (6) | Creating socket. If the main instance of Sierra Chart is not running, it is not going to be able to connect. It does not directly connect to Interactive Brokers TWS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-30 00:47:03] |
| User584084 - Posts: 283 |
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I open 20 chartbooks in instance #1 and 12 chartbooks in instance #2 at the same time. Instance #2 finishes loading chartbooks before instance #1. The main instance of Sierra Chart was running and was connected to IB TWS. The sub instance was not recognizing that the main instance of Sierra Chart was running. It is possibly happening because instance #1 chartbooks are still loading and instance #2 is not able to connect to instance #1 while this is happening. After instance # 1 chartbooks are loaded, disconnecting instance #2 and reconnecting did not resolve the issue. Instance #2 connection bar remained yellow and kept trying to connect. Version 2749 and other versions after 2717 have the Downloading data % Click here to cancel message box for each chart where as Version 2717 does not when loading charts in instance #1 and #2. Instance #2 connection issue was never a problem in Version 2717. I loaded 1 chartbook in instance # 1 and 1 chartbook in instance #2 and was able to connect from instance #2 to instance #1. Instance #2 connection bar is green. I then loaded the remaining instance #1 and instance #2 chartbooks. Instance #2 connection bar is grayed out during and after chartbook loading. I disconnected instance #2 after all chartbooks were loaded and was able to reconnect. Connection bar turned green. At this time, I don't think any further action needs to be taken by SC. Date Time Of Last Edit: 2025-03-30 01:21:15
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| [2025-03-30 01:41:38] |
| Sierra_Chart Engineering - Posts: 19226 |
|
There is definitely no problem regarding this in newer versions of Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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