Support Board
Date/Time: Fri, 18 Apr 2025 06:47:27 +0000
Checksum Error/ Restore Workbooks
View Count: 235
| [2025-03-24 13:18:10] |
| User251013 - Posts: 29 |
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Hello, Recently, I had to replace the hard drive on my PC and as a result was not able to load my previous workbooks. I have attempted to restore the files by renaming them as .backup but I still cannot get my charts to open. I have also received the following message: There has been a configuration file checksum error. I appreciate any help you may provide. Thank you, Pat Hair |
| [2025-03-24 16:07:45] |
| John - SC Support - Posts: 39353 |
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We are not understanding what you are doing. There is no reason to name anything with a .backup extension. If you have access to your old chartbooks on the other drive, then you just need to copy them from the old drive to the new one. Refer to the following: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation A "file checksum error" means there is a problem with the file and it is most likely corrupted. You will not be able to use that file. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-24 19:22:53] |
| User251013 - Posts: 29 |
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Hello, My hard drive was removed by my PC technician and is no longer available. The following is a copy of your Help files. Resetting Sierra Chart to a Default State [Link] - [Top] There is no need to uninstall and reinstall Sierra Chart to reset to a default state. To reset Sierra Chart to a default state for whatever reason, perform the steps below. Resetting Sierra Chart to a default state does not cause any of the Chartbooks, chart data files (DLY and SCID file extensions), Spreadsheets, Trade Activity data to be lost. Those will remain. The default installation folder path for Sierra Chart is C:\SierraChart\. The installation folder path can be determined through Window >> Message Log. Look at the Program path: line at the top of the Message Log. Make a note of this folder path. Exit Sierra Chart if it is running with File >> Exit. Go to the Sierra Chart installation folder on your computer that you made a note of in an earlier step. Rename some or all of the following files and folders by adding .backup to them. Only rename the files that you wish to have reset back to default. Sierra4.config (Contains all of the global settings in Sierra Chart. This includes settings set through all of the configuration windows under the Global Settings menu. Chart specific settings, like the settings in Chart >> Chart Settings, are held in Chartbooks and not this file. Sierra4.config does not include Account related settings or Global Symbol Settings and can be safely shared with others.) Thanks or your help, Pat Hair |
| [2025-03-24 20:25:18] |
| Sierra_Chart Engineering - Posts: 19259 |
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You cannot restore your prior files. You do not have them. They are stored on a drive that you say is no longer available. Regarding the checksum error, there should be a file name given, indicating which file has a checksum error. What file? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 12:44:13] |
| User251013 - Posts: 29 |
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Hello, I snapped picture on my phone. The picture shows Sierra Chart in the upper left corner then the line that reads "There has been a configuration file checksum error." A button in the lower right simply reads OK. Thank you, Pat |
| [2025-03-25 15:27:45] |
| John - SC Support - Posts: 39353 |
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Is that information showing in your Message Log? If so, then we need to see your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 17:03:03] |
| User251013 - Posts: 29 |
|
Hello, Message Log: 2025-03-25 16:53:03.258 | Trade activity files set size: 405 2025-03-25 16:53:03.329 | Reading Internal Order ID file. 2025-03-25 16:53:03.338 | Reading Trade Orders file. 2025-03-25 16:53:03.339 | Reading Trade Positions file. 2025-03-25 16:53:03.339 | Reading Trade Account Data files. 2025-03-25 16:53:03.340 | Software version: 2666 64-bit 2025-03-25 16:53:03.340 | Primary Thread ID: 8228 2025-03-25 16:53:03.340 | Usage end date: 2025-04-02 2025-03-25 16:53:03.340 | Enabled for: Sierra Chart Historical Data Service. 2025-03-25 16:53:03.340 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-25 16:53:03.340 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-25 16:53:03.340 | Enabled for exchange2: CME 2025-03-25 16:53:03.340 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-25 16:53:03.340 | Current selected Data/Trading service: SC Data - All Services 2025-03-25 16:53:03.340 | Custom symbol settings values: enabled 2025-03-25 16:53:03.340 | Chart Update Interval: 400 2025-03-25 16:53:03.340 | Intraday Data Storage Time Unit: 1 2025-03-25 16:53:03.340 | Time Zone: +00:00:00 (UTC+00) 2025-03-25 16:53:03.340 | 2025-03-25 16:53:03 Local computer time in UTC 2025-03-25 16:53:03.340 | 2025-03-25 16:53:03 Local computer time in SC Time Zone 2025-03-25 16:53:03.340 | 2025-03-25 16:53:03 Server time in UTC 2025-03-25 16:53:03.340 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-03-25 16:53:03.340 | Program path: C:\SierraChart\ 2025-03-25 16:53:03.340 | Data Files path: C:\SierraChart\Data\ 2025-03-25 16:53:03.340 | OS Version Number: 10.0 2025-03-25 16:53:03.340 | Locale Setting: C 2025-03-25 16:53:03.340 | DLLs: UserContributedStudies_64.dll 2025-03-25 16:53:03.340 | Allowed protected custom studies: 2025-03-25 16:53:03.340 | Crash reporter started: true 2025-03-25 16:53:03.340 | 2025-03-25 16:53:03.375 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2025-03-25 16:53:03.423 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-03-25 16:53:03.455 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-03-25 16:53:03.455 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-03-25 16:53:03.494 | Received 5 login tokens. 2025-03-25 16:53:04.017 | Symbol settings MD5 received. Request ID: 1. 2025-03-25 16:53:04.017 | Symbol settings are up-to-date for scdataallservices. 2025-03-25 16:53:05.908 | Requested user files to download. 2025-03-25 16:53:07.924 | 2025-03-25 16:53:07.924 | SC Data - All Services | Connected to server complete. 2025-03-25 16:53:07.924 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-25 16:53:11.143 | Files to Open on Startup | Opening file: Pat 2025 Chartbook.Cht 2025-03-25 16:53:11.144 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\Pat 2025 Chartbook.Cht * 2025-03-25 16:53:11.144 | Files to Open on Startup | Opening file: Pat 2025 Nas.cht 2025-03-25 16:53:11.144 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\Pat 2025 Nas.cht * 2025-03-25 16:53:11.144 | Files to Open on Startup | Opening file: Silver.Cht 2025-03-25 16:53:11.164 | Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffcff8e0000 2025-03-25 16:53:11.175 | SIK25_FUT_CME 240 Min #1 | Reloading chart. 2025-03-25 16:53:11.205 | SIK25_FUT_CME 60 Min #2 | Reloading chart. 2025-03-25 16:53:11.225 | SIK25_FUT_CME Delta 250v #3 | Reloading chart. 2025-03-25 16:53:11.242 | SIK25_FUT_CME 10946 Volume #4 | Reloading chart. 2025-03-25 16:53:11.431 | SIK25_FUT_CME #5 | Reloading chart. 2025-03-25 16:53:11.432 | SIK25_FUT_CME #5 | StartDateTimeForLoadingOrderFills: 2025-03-11 00:00:00 2025-03-25 16:53:11.443 | SIK25_FUT_CME #5 | Chart data loading complete. 2025-03-25 16:53:11.458 | SIK25_FUT_CME 60 Min #6 | Reloading chart. 2025-03-25 16:53:11.469 | SIK25_FUT_CME 240 Min #1 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 16:53:11.489 | SIK25_FUT_CME 240 Min #1 | Chart data loading complete. 2025-03-25 16:53:11.491 | SIK25_FUT_CME 60 Min #2 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 16:53:11.523 | SIK25_FUT_CME 60 Min #2 | Chart data loading complete. 2025-03-25 16:53:11.525 | SIK25_FUT_CME Delta 250v #3 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 16:53:11.549 | SIK25_FUT_CME Delta 250v #3 | Chart data loading complete. 2025-03-25 16:53:11.551 | SIK25_FUT_CME 10946 Volume #4 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 16:53:11.566 | SIK25_FUT_CME 10946 Volume #4 | Chart data loading complete. 2025-03-25 16:53:11.652 | SIK25_FUT_CME 60 Min #6 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 16:53:11.686 | SIK25_FUT_CME 60 Min #6 | Chart data loading complete. 2025-03-25 16:53:11.836 | Using symbol data fast lookup vector 2025-03-25 16:53:11.837 | SC Data - All Services | Starting real-time market data updates for: SIK25_FUT_CME. ID: 1 2025-03-25 16:53:11.837 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SIK25_FUT_CME 2025-03-25 16:53:11.837 | SC Data - All Services | Requesting security definition data for: SIK25_FUT_CME. ID: 1 2025-03-25 16:53:11.837 | No historical data client is currently set to download historical Intraday data for SIK25_FUT_CME. 2025-03-25 16:53:11.837 | Real-time Intraday chart data file updates started for SIK25_FUT_CME 2025-03-25 16:53:11.837 | Opened cached Intraday file: C:\SierraChart\Data\SIK25_FUT_CME.scid. Thread ID: 8228 2025-03-25 16:53:11.837 | Intraday chart data file opened for SIK25_FUT_CME 2025-03-25 16:53:12.925 | Requesting market depth updates for: SIK25_FUT_CME if supported. NumLevels=1400 2025-03-25 16:53:12.925 | Separate subscription for market depth updates not supported. SIK25_FUT_CME 2025-03-25 16:53:57.344 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\Pat 2025 Nas.cht * Thanks, Pat |
| [2025-03-25 18:34:42] |
| John - SC Support - Posts: 39353 |
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There is nothing in the log about a Checksum error in a file. So we do not know what is occurring with that. Are you still getting that message? If so, then we need to see an image of it. In your log, however, it shows that you are having an error with the chartbooks named the following: - Pat 2025 Chartbook.Cht - Pat 2025 Nas.cht These chartbooks are having issues and will need to be removed and redone. We are confused on whether you have old files, as we do not know where you are getting these files from. If you do have access to your old files, then you can see if you have access to backup copies of those files and try to restore a backup. To do this, you will need to copy the backup file and rename it into the "Data" folder for your current Sierra Chart installation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 19:51:57] |
| User251013 - Posts: 29 |
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Hello, The checksum error has not appeared again. The files have been copied, renamed and copied into the Data folder. I have also included them in the General Settings to open automatically upon login. I saved the settings and closed the platform. When I opened the platform again, the missing files do not appear and the price data is not flowing. The most recent Message Log is copied below: Thank you, Pat 2025-03-25 19:30:39.195 | Trade activity files set size: 405 2025-03-25 19:30:39.253 | Reading Internal Order ID file. 2025-03-25 19:30:39.254 | Reading Trade Orders file. 2025-03-25 19:30:39.254 | Reading Trade Positions file. 2025-03-25 19:30:39.254 | Reading Trade Account Data files. 2025-03-25 19:30:39.255 | Software version: 2666 64-bit 2025-03-25 19:30:39.255 | Primary Thread ID: 17676 2025-03-25 19:30:39.255 | Usage end date: 2025-04-02 2025-03-25 19:30:39.255 | Enabled for: Sierra Chart Historical Data Service. 2025-03-25 19:30:39.255 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-25 19:30:39.255 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-25 19:30:39.255 | Enabled for exchange2: CME 2025-03-25 19:30:39.255 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-25 19:30:39.255 | Current selected Data/Trading service: SC Data - All Services 2025-03-25 19:30:39.255 | Custom symbol settings values: enabled 2025-03-25 19:30:39.255 | Chart Update Interval: 400 2025-03-25 19:30:39.255 | Intraday Data Storage Time Unit: 1 2025-03-25 19:30:39.256 | Time Zone: +00:00:00 (UTC+00) 2025-03-25 19:30:39.256 | 2025-03-25 19:30:39 Local computer time in UTC 2025-03-25 19:30:39.256 | 2025-03-25 19:30:39 Local computer time in SC Time Zone 2025-03-25 19:30:39.256 | 2025-03-25 19:30:40 Server time in UTC 2025-03-25 19:30:39.256 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-03-25 19:30:39.256 | Program path: C:\SierraChart\ 2025-03-25 19:30:39.256 | Data Files path: C:\SierraChart\Data\ 2025-03-25 19:30:39.256 | OS Version Number: 10.0 2025-03-25 19:30:39.256 | Locale Setting: C 2025-03-25 19:30:39.256 | DLLs: UserContributedStudies_64.dll 2025-03-25 19:30:39.256 | Allowed protected custom studies: 2025-03-25 19:30:39.256 | Crash reporter started: true 2025-03-25 19:30:39.256 | 2025-03-25 19:30:39.274 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2025-03-25 19:30:39.319 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-03-25 19:30:39.348 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-03-25 19:30:39.348 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-03-25 19:30:39.382 | Received 5 login tokens. 2025-03-25 19:30:39.865 | Symbol settings MD5 received. Request ID: 1. 2025-03-25 19:30:39.865 | Symbol settings are up-to-date for scdataallservices. 2025-03-25 19:30:41.777 | Requested user files to download. 2025-03-25 19:30:43.790 | 2025-03-25 19:30:43.790 | SC Data - All Services | Connected to server complete. 2025-03-25 19:30:43.790 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-25 19:30:47.026 | Files to Open on Startup | Opening file: Pat 2025 Chartbook.Cht 2025-03-25 19:30:47.027 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\Pat 2025 Chartbook.Cht * 2025-03-25 19:30:47.027 | Files to Open on Startup | Opening file: Pat 2025 Nas.cht 2025-03-25 19:30:47.028 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\Pat 2025 Nas.cht * 2025-03-25 19:30:47.028 | Files to Open on Startup | Opening file: Silver.Cht 2025-03-25 19:30:47.048 | Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffcff8e0000 2025-03-25 19:30:47.059 | SIK25_FUT_CME 240 Min #1 | Reloading chart. 2025-03-25 19:30:47.082 | SIK25_FUT_CME 60 Min #2 | Reloading chart. 2025-03-25 19:30:47.101 | SIK25_FUT_CME Delta 250v #3 | Reloading chart. 2025-03-25 19:30:47.117 | SIK25_FUT_CME 10946 Volume #4 | Reloading chart. 2025-03-25 19:30:47.313 | SIK25_FUT_CME #5 | Reloading chart. 2025-03-25 19:30:47.313 | SIK25_FUT_CME #5 | StartDateTimeForLoadingOrderFills: 2025-03-11 00:00:00 2025-03-25 19:30:47.324 | SIK25_FUT_CME #5 | Chart data loading complete. 2025-03-25 19:30:47.339 | SIK25_FUT_CME 60 Min #6 | Reloading chart. 2025-03-25 19:30:47.351 | SIK25_FUT_CME 240 Min #1 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 19:30:47.368 | SIK25_FUT_CME 240 Min #1 | Chart data loading complete. 2025-03-25 19:30:47.370 | SIK25_FUT_CME 60 Min #2 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 19:30:47.400 | SIK25_FUT_CME 60 Min #2 | Chart data loading complete. 2025-03-25 19:30:47.403 | SIK25_FUT_CME Delta 250v #3 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 19:30:47.425 | SIK25_FUT_CME Delta 250v #3 | Chart data loading complete. 2025-03-25 19:30:47.426 | SIK25_FUT_CME 10946 Volume #4 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 19:30:47.439 | SIK25_FUT_CME 10946 Volume #4 | Chart data loading complete. 2025-03-25 19:30:47.522 | SIK25_FUT_CME 60 Min #6 | StartDateTimeForLoadingOrderFills: 2025-02-19 00:00:00 2025-03-25 19:30:47.553 | SIK25_FUT_CME 60 Min #6 | Chart data loading complete. 2025-03-25 19:30:47.759 | Using symbol data fast lookup vector 2025-03-25 19:30:47.759 | SC Data - All Services | Starting real-time market data updates for: SIK25_FUT_CME. ID: 1 2025-03-25 19:30:47.759 | SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SIK25_FUT_CME 2025-03-25 19:30:47.759 | SC Data - All Services | Requesting security definition data for: SIK25_FUT_CME. ID: 1 2025-03-25 19:30:47.759 | No historical data client is currently set to download historical Intraday data for SIK25_FUT_CME. 2025-03-25 19:30:47.759 | Real-time Intraday chart data file updates started for SIK25_FUT_CME 2025-03-25 19:30:47.760 | Opened cached Intraday file: C:\SierraChart\Data\SIK25_FUT_CME.scid. Thread ID: 17676 2025-03-25 19:30:47.760 | Intraday chart data file opened for SIK25_FUT_CME 2025-03-25 19:30:48.792 | Requesting market depth updates for: SIK25_FUT_CME if supported. NumLevels=1400 2025-03-25 19:30:48.792 | Separate subscription for market depth updates not supported. SIK25_FUT_CME |
| [2025-03-25 20:42:17] |
| John - SC Support - Posts: 39353 |
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We do not understand the statement that "When I opened the platform again, the missing files do not appear and the price data is not flowing." If there are missing files, then they cannot appear, as they are missing. We see see charts opening for the symbol SIK25_FUT_CME. Please explain exactly the issue you are having at this time. We are very confused on what you have done and what has occurred and the particular problem you are having. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 22:29:14] |
| User251013 - Posts: 29 |
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The files are visible in my File Explorer. Path>Sierra Chart>Data but they do not open when the platform is started. The only workbook that opens is SILVER and there should be 3 workbooks that open. Also, there is no price movement.
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| [2025-03-26 08:02:27] |
| Sierra_Chart Engineering - Posts: 19259 |
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Are you referring to Chartbooks? If a chart is not updating, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Also this is the reason for the problem: The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\Pat 2025 Chartbook.Cht *
Use a backup Chartbook. Refer to: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-26 08:04:17
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| [2025-03-26 14:05:52] |
| John - SC Support - Posts: 39353 |
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With regards to the chart not updating, part of the issue with this is that you have the following exchange active with us: - CME Non-Professional Top-of-Book Silver is traded on the COMEX exchange, and you are not setup to get real-time data for that exchange. But you should be getting delayed streaming data, depending on what Service you are connected to. What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? If you wait at least 10 minutes after you open the chart, does the data start flowing for the Silver charts? If you want to get real-time data for Silver, then you need to get the data for COMEX. Refer to the following instructions: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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