Support Board
Date/Time: Sat, 19 Apr 2025 10:27:38 +0000
Post From: Checksum Error/ Restore Workbooks
| [2025-03-26 14:05:52] |
| John - SC Support - Posts: 39362 |
|
With regards to the chart not updating, part of the issue with this is that you have the following exchange active with us: - CME Non-Professional Top-of-Book Silver is traded on the COMEX exchange, and you are not setup to get real-time data for that exchange. But you should be getting delayed streaming data, depending on what Service you are connected to. What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? If you wait at least 10 minutes after you open the chart, does the data start flowing for the Silver charts? If you want to get real-time data for Silver, then you need to get the data for COMEX. Refer to the following instructions: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |