Support Board
Date/Time: Wed, 19 Mar 2025 02:17:57 +0000
Live data stopped working
View Count: 95
| [2025-03-06 05:24:23] |
| User413511 - Posts: 2 |
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Hi, I have recently set up seirra charts and connected to my live interactive brokers acount. After I intitaially connected through Tws and adjusted the setting on bolth TWS and Sierra chart I was able to connect to live data while conected to my interactive brokers acount. This seemed to be working perfectly but then after I switched over to replay mode/trade simulation mode and now I can't access live data feed anymore. When I log in with my Ibkr acount I can only see delayed data. I have gone through every peice of documentation I can find but I can't seem to find a solution. I've been trying to figure this out now for the last few days.. sorry this was my last resort. Thank you, any help would be greatly appreciated.
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| [2025-03-06 08:43:00] |
| Sierra_Chart Engineering - Posts: 18836 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-06 09:10:30] |
| User413511 - Posts: 2 |
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2025-03-06 09:06:32.680 | Software version: 2744 64-bit 2025-03-06 09:06:32.680 | Primary Thread ID: 60144 2025-03-06 09:06:32.680 | Usage end date: 2025-04-05 2025-03-06 09:06:32.680 | Enabled for: Advanced Features 2. 2025-03-06 09:06:32.680 | Enabled for: Sierra Chart Historical Data Service. 2025-03-06 09:06:32.680 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-06 09:06:32.680 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-06 09:06:32.680 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-06 09:06:32.680 | Current selected Data/Trading service: Interactive Brokers 2025-03-06 09:06:32.680 | Custom symbol settings values: enabled 2025-03-06 09:06:32.680 | Chart Update Interval: 50 2025-03-06 09:06:32.680 | Intraday Data Storage Time Unit: 0 2025-03-06 09:06:32.680 | Time Zone: +00:00:00 () 2025-03-06 09:06:32.680 | 2025-03-06 09:06:32 Local computer time in UTC 2025-03-06 09:06:32.680 | 2025-03-06 09:06:32 Local computer time in SC Time Zone 2025-03-06 09:06:32.680 | 2025-03-06 08:34:15 Server time in UTC 2025-03-06 09:06:32.680 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-03-06 09:06:32.680 | Program path: C:\SierraChart\ 2025-03-06 09:06:32.680 | Data Files path: C:\SierraChart\Data\ 2025-03-06 09:06:32.681 | OS Version Number: 10.0 2025-03-06 09:06:32.681 | Locale Setting: C 2025-03-06 09:06:32.681 | DLLs: UserContributedStudies_64.dll 2025-03-06 09:06:32.681 | Allowed protected custom studies: 2025-03-06 09:06:32.681 | Crash reporter started: true 2025-03-06 09:06:32.681 | 2025-03-06 09:07:05.048 | ES-202503-CME 1 Min #1 | Reloading chart. 2025-03-06 09:07:07.569 | ES-202503-CME 1 Min #1 | Chart data loading complete. 2025-03-06 09:07:38.055 | File >> Disconnect selected. 2025-03-06 09:07:38.055 | IB TWS socket (1) | CloseSocket call. 2025-03-06 09:07:38.055 | SC Data with Depth | Waiting for socket receive thread to end 2025-03-06 09:07:38.055 | IB TWS socket (1) | Shutdown started. Waiting for graceful close. 2025-03-06 09:07:38.055 | DTC Client socket (2) | CloseSocket call. 2025-03-06 09:07:38.055 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-03-06 09:07:38.055 | SC Data with Depth | Disconnected from the server. 2025-03-06 09:07:38.055 | Interactive Brokers | Disconnected. 2025-03-06 09:07:38.055 | IB TWS socket (1) | Socket gracefully closed by remote side. 2025-03-06 09:07:38.055 | IB TWS socket (1) | Closed. 2025-03-06 09:07:38.130 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-03-06 09:07:38.130 | DTC Client socket (2) | Closed. 2025-03-06 09:07:48.599 | 2025-03-06 09:07:48.599 | Interactive Brokers | Connecting to 127.0.0.1:7496 2025-03-06 09:07:48.599 | IB TWS socket (1) | Creating socket. 2025-03-06 09:07:48.599 | IB TWS socket (1) | New receive buffer size: 0 2025-03-06 09:07:48.599 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2025-03-06 09:07:49.108 | Interactive Brokers | Sending API sign: API 2025-03-06 09:07:49.108 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2025-03-06 09:07:49.116 | Interactive Brokers | TWS server version: 176 2025-03-06 09:07:49.116 | Interactive Brokers | TWS time: 20250306 01:07:48 PST 2025-03-06 09:07:49.370 | Interactive Brokers | Connected. Sending Start API command. 2025-03-06 09:07:49.370 | Interactive Brokers | Waiting for account information. 2025-03-06 09:07:49.372 | Interactive Brokers | Next valid order ID: 9 2025-03-06 09:07:49.372 | IB Account information received. 2025-03-06 09:07:49.372 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2025-03-06 09:07:49.372 | Interactive Brokers | Connected to Live account. 2025-03-06 09:07:49.372 | Interactive Brokers | Trade Account: U1162. Index: 0 2025-03-06 09:07:49.372 | Updated verified funded futures trading account ending date to: 2025-04-05 09:07:49 2025-03-06 09:07:49.372 | Interactive Brokers | Connected to server complete. 2025-03-06 09:07:49.372 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-06 09:07:49.372 | Subscribing to symbol for symbol alert. DVOL-NYSE 2025-03-06 09:07:49.372 | Using symbol data fast lookup vector 2025-03-06 09:07:49.372 | SC Data with Depth | Starting real-time market data updates for: DVOL-NYSE. ID: 1 Service code: statscalc 2025-03-06 09:07:49.372 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 10048 2025-03-06 09:07:49.372 | SC Data with Depth | Requesting security definition data for: DVOL-NYSE. ID: 1 2025-03-06 09:07:49.372 | Updated verified funded futures trading account ending date to: 2025-04-05 09:07:49 2025-03-06 09:07:49.372 | Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. 2025-03-06 09:07:49.372 | Message from IB: Sec-def data farm connection is OK:secdefil. IB Error Code: 2158. Request ID: -1. 2025-03-06 09:07:49.373 | Interactive Brokers | Next valid order ID: 9 2025-03-06 09:07:49.384 | DTC Client socket (2) | Creating socket. 2025-03-06 09:07:49.384 | DTC Client socket (2) | New receive buffer size: 0 2025-03-06 09:07:49.384 | DTC Client socket (2) | Connecting to IP: 64.152.155.113. 2025-03-06 09:07:49.419 | Interactive Brokers | Starting real-time market data updates for: ES-202503-CME. ID: 2 2025-03-06 09:07:49.419 | Interactive Brokers | Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 202503, Exchange: CME, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: 2025-03-06 09:07:49.419 | Interactive Brokers | Requesting security definition data for: ES-202503-CME. ID: 2 2025-03-06 09:07:49.419 | Interactive Brokers | Using primary service for historical data for ES-202503-CME 2025-03-06 09:07:49.419 | Added historical Intraday data request for ES-202503-CME to the queue. 2025-03-06 09:07:49.419 | Intraday data recording state for symbol ES-202503-CME is set to download 'Pending'. 2025-03-06 09:07:49.419 | Triggering next historical data download in queue. 2025-03-06 09:07:49.425 | Delaying start of download for ES-202503-CME. 2025-03-06 09:07:49.451 | SC Data with Depth | Network connection to server complete. 2025-03-06 09:07:49.451 | SC Data with Depth | Starting socket receive thread. 2025-03-06 09:07:49.451 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2025-03-06 09:07:49.472 | Interactive Brokers | Next valid order ID: 9 2025-03-06 09:07:49.520 | SC Data with Depth | Setting DTC encoding to Binary VLS 2025-03-06 09:07:49.520 | SC Data with Depth | Sending logon request message. 2025-03-06 09:07:49.610 | Interactive Brokers | Requesting Trade Positions updates. 2025-03-06 09:07:49.668 | SC Data with Depth | Received logon response. 2025-03-06 09:07:49.668 | SC Data with Depth | Server Name: SC Realtime Server. 2025-03-06 09:07:49.668 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2025-03-06 09:07:49.668 | SC Data with Depth | Successfully connected. 2025-03-06 09:07:49.668 | SC Data with Depth | Trading is not supported. 2025-03-06 09:07:49.668 | SC Data with Depth | MarketDepthIsSupported: 1 2025-03-06 09:07:49.668 | SC Data with Depth | Restarting real-time data updates for symbol: DVOL-NYSE 2025-03-06 09:07:49.772 | Interactive Brokers | Received Trade Positions download end message 2025-03-06 09:07:49.772 | Interactive Brokers | Begin Trade Positions processing. 2025-03-06 09:07:49.772 | Interactive Brokers | Received Trade Positions. Performing final processing. 2025-03-06 09:07:49.785 | Message from IB: Requested market data is not subscribed. To subscribe to market data please select the Account menu then under Management choose Market Data Subscription Manager.Delayed market data is available.ES MAR'25/TOP/ALL. IB Error Code: 354. Request ID: 2. Symbol: ES-202503-CME 2025-03-06 09:07:49.822 | SC Data with Depth | Setting external service identifier for symbol DVOL-NYSE to 13 2025-03-06 09:07:49.822 | SC Data with Depth | Received security definition for symbol DVOL-NYSE 2025-03-06 09:08:05.413 | HD Request # 15 | Downloading Intraday chart data for ES-202503-CME to the file ES-202503-CME.scid. Service: interactive_brokers.trading 2025-03-06 09:08:05.413 | HD Request # 15 | Download start date-time: 2025-03-06 08:48:30.000000. File last date-time: 2025-03-06 08:48:30.000000 2025-03-06 09:08:05.413 | HD Request # 15 | Requesting a total of 0 days and 5975 seconds. 2025-03-06 09:08:05.413 | HD Request # 15 | IB Backfill - Seconds requested: 5975. Seconds Remaining: 0. 2025-03-06 09:08:05.413 | HD Request # 15 | Requesting 5975 Seconds of data at 30 secs with ending date-time at 2025-03-06 10:18:05 for ES-202503-CME. PriceType: TRADES 2025-03-06 09:08:05.556 | HD Request # 15 | Processing historical data message from TWS 2025-03-06 09:08:05.556 | HD Request # 15 | Receiving Intraday data for ES-202503-CME starting at 2025-03-06 08:39:00.000000 2025-03-06 09:08:05.556 | HD Request # 15 | Received 39 records and wrote 38 records from 2025-03-06 08:38:30 to 2025-03-06 08:57:30. 2025-03-06 09:08:05.556 | HD Request # 15 | Timestamp of first Intraday data file record written: 2025-03-06 08:49:00.000001. 2025-03-06 09:08:05.556 | HD Request # 15 | Received 38 Intraday data records from 2025-03-06 08:39:00.000000 to 2025-03-06 08:57:30.000000 (18.5 minutes. Delay: 10.6 minutes) and wrote 18 records for ES-202503-CME 2025-03-06 09:08:05.557 | HD Request # 15 | Completion time: 0s. 2025-03-06 09:08:05.557 | HD Request # 15 | Intraday data download complete for ES-202503-CME. Unique request ID: 15 2025-03-06 09:08:05.557 | Removing historical data download ID 15. 2025-03-06 09:08:05.557 | Real-time Intraday chart data file updates started for ES-202503-CME 2025-03-06 09:08:05.557 | Intraday chart data file opened for ES-202503-CME 2025-03-06 09:08:05.557 | HD Request # 15 | Enabling Intraday chart updating for symbol. 2025-03-06 09:08:05.557 | 2025-03-06 09:08:05.557 | No download requests in the queue to start downloads for. |
| [2025-03-06 15:47:18] |
| John - SC Support - Posts: 38782 |
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The exchange you had active with our Denali Exchange Data Feed did not renew on March 1, 2025, due to insufficient funds in your account at that time. If you are wanting to get the data from us, then you will need to add funds and activate the exchange. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop You can activate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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