Support Board
Date/Time: Mon, 21 Apr 2025 13:05:47 +0000
Live Account Futures Data
View Count: 180
| [2025-03-03 08:04:06] |
| Tradinggod12 - Posts: 7 |
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Hi I have a futures account with OneUp trader. How do I connect live data? -Dave |
| [2025-03-03 08:17:27] |
| Sierra_Chart Engineering - Posts: 19285 |
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Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 08:57:01] |
| Tradinggod12 - Posts: 7 |
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Okay, I was told I get a 30 day free trial of Sierra Charts when I am a trader at OneUp. How do I take advantage of that and afterwards, what data package do I need to pay for?
Date Time Of Last Edit: 2025-03-03 09:07:01
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| [2025-03-03 10:22:12] |
| Tradinggod12 - Posts: 7 |
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In global settings under Data/Trade Service Settings I am selecting Rithmic Direct DTC[Trading]. It is not connecting though, how do I get this to connect using your promotion agreement you have with OneUp trader?
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| [2025-03-03 10:23:00] |
| Tradinggod12 - Posts: 7 |
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Then after the 30 days, what data package do I need to purchase?
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| [2025-03-03 16:44:32] |
| John - SC Support - Posts: 39362 |
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We have a 21 day free trial, but you are limited in what data you can access and you can not connect to data and/or trading services. We have no idea what OneUp is offering. Whatever they are doing is outside of us. The only thing we can think is that they will reimburse you for 1 month of Sierra Chart. If this is the case, then you would need to ask them what package they will reimburse you for. But apart from the above, you need to be on one of the "Integrated" packages in order to connect to data and/or trading services. Refer to the information on the packages at the following link: Description of Service Packages and Pricing: Packages You are not able to make a connection at this time as your account is in an "expired" state. You need to add funds and select a package. Follow the instructions at the following link: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 17:33:18] |
| Tradinggod12 - Posts: 7 |
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Okay, I just paid it. This is really frustrating. I feel like I was lied to. Now how do I get access to the data. It keeps saying that it is connecting and then disconnects?
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| [2025-03-03 18:19:30] |
| John - SC Support - Posts: 39362 |
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If you are wanting to get the data from Rithmic, then make sure you have gone through all the Setup Instructions at the following link: Rithmic Trading Platform Service: Setup Instructions And make sure you are using the correct symbols. If you are not sure, then open your Chartbooks and select "Edit >> Translate Symbols to Current Service". If you continue to have an issue after this, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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