Support Board
Date/Time: Mon, 21 Apr 2025 15:58:43 +0000
Post From: Live Account Futures Data
| [2025-03-03 18:19:30] |
| John - SC Support - Posts: 39377 |
|
If you are wanting to get the data from Rithmic, then make sure you have gone through all the Setup Instructions at the following link: Rithmic Trading Platform Service: Setup Instructions And make sure you are using the correct symbols. If you are not sure, then open your Chartbooks and select "Edit >> Translate Symbols to Current Service". If you continue to have an issue after this, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |