Support Board
Date/Time: Mon, 21 Apr 2025 23:36:10 +0000
Data issue again.
View Count: 166
| [2025-02-10 17:51:07] |
| User92573 - Posts: 559 |
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Dear Support, Again experiencing data issue. Current date Mon 2025-02-10 12:48 UTC and my last 1 min bar data is Wed 2025-02-05 14:17. Again not updated following chart opening. Currently using NinjaTrader to trade and log has been forwarded to Engineering via "Account Support Ticket" but I'm just adding here in case it has not been noticed. Same issue as "Wednesday 5th February 14:15 CST." Many thanks. |
| [2025-02-10 20:00:45] |
| John - SC Support - Posts: 39395 |
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The one thing we want to point out is that you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active with our Denali Exchange Data Feed, but your "Verified Until" date is showing as "2025-02-05" (February 5, 2025). Therefore, you are not able to get the real-time data from our Denali Exchange Data Feed as you have not connected to your live, funded, futures trading account recently and your Verified Until date is expired.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-10 22:18:06] |
| User92573 - Posts: 559 |
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Hi John I'm with AMP. Why is that necessary? Also all 3 exchange documents are current and signed along with the CME Non Professional Certification. Many thanks. Date Time Of Last Edit: 2025-02-10 22:19:47
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| [2025-02-11 00:30:13] |
| Sierra_Chart Engineering - Posts: 19290 |
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Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-14 17:38:31] |
| User92573 - Posts: 559 |
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Yes I've done that and again had the same issue today!
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| [2025-02-14 19:07:55] |
| John - SC Support - Posts: 39395 |
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Everything on your account looks good right now. If you are still having a problem, then please tell us exactly what is occurring and then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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