Support Board
Date/Time: Wed, 19 Mar 2025 02:41:45 +0000
Attempt to access live data with AMP Live Trading Account in vain
View Count: 165
| [2025-01-17 10:35:04] |
| Micha2408 - Posts: 2 |
|
Good morning, I have been trying to feed my Sierra Chart account with live data for some time now. Now everything seems to be fine from the AMP Future side, but when I switch from SC Data All Service to CQG Web API at SC, I no longer get a single candle displayed but only the attached error message. Can you support me here? Thank you very much Michael |
| [2025-01-17 16:50:31] |
| John - SC Support - Posts: 38782 |
|
There is nothing attached, so we do not know what error message you are getting - but you should not be having a problem for instruments traded on the CME Group, as that is the exchange you have active. If you are having a problem with an instrument from the CME Group, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-18 11:25:04] |
| Micha2408 - Posts: 2 |
|
Hello, thank you for your answer. ich hat Problems with the Symbol F.US.DDH25 Open Intraday Chart Here is the log: 2025-01-18 12:17:22.557 | Software version: 2725 64-bit 2025-01-18 12:17:22.557 | Primary Thread ID: 25612 2025-01-18 12:17:22.557 | Usage end date: 2025-07-16 2025-01-18 12:17:22.557 | Enabled for: Sierra Chart Historical Data Service. 2025-01-18 12:17:22.557 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-01-18 12:17:22.557 | Enabled for: Delayed Denali Exchange Data Feed. 2025-01-18 12:17:22.557 | Enabled for exchange2: CME (Trading Account Required) 2025-01-18 12:17:22.557 | Enabled for exchange2: CBOT (Trading Account Required) 2025-01-18 12:17:22.557 | Enabled for exchange2: COMEX (Trading Account Required) 2025-01-18 12:17:22.557 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-01-18 12:17:22.557 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-18 12:17:22.557 | Current selected Data/Trading service: CQG WebAPI 2025-01-18 12:17:22.557 | Custom symbol settings values: enabled 2025-01-18 12:17:22.557 | Chart Update Interval: 500 2025-01-18 12:17:22.557 | Intraday Data Storage Time Unit: 0 2025-01-18 12:17:22.557 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-01-18 12:17:22.557 | 2025-01-18 11:17:22 Local computer time in UTC 2025-01-18 12:17:22.557 | 2025-01-18 12:17:22 Local computer time in SC Time Zone 2025-01-18 12:17:22.557 | 2025-01-18 11:03:53 Server time in UTC 2025-01-18 12:17:22.557 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-01-18 12:17:22.557 | Program path: C:\SierraChart\ 2025-01-18 12:17:22.557 | Data Files path: C:\SierraChart\Data\ 2025-01-18 12:17:22.557 | OS Version Number: 10.0 2025-01-18 12:17:22.557 | Locale Setting: C 2025-01-18 12:17:22.557 | DLLs: Essentials_64.dll, gcUserStudies_2496_64.dll, UserContributedStudies_64.dll 2025-01-18 12:17:22.557 | Allowed protected custom studies: 2025-01-18 12:17:22.557 | Crash reporter started: true 2025-01-18 12:17:22.557 | 2025-01-18 12:19:30.851 | F.US.DDH25 1 Min #1 | Reloading chart. 2025-01-18 12:19:30.853 | F.US.DDH25 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.DDH25.scid 2025-01-18 12:19:30.855 | F.US.DDH25 1 Min #1 | Chart data loading complete. 2025-01-18 12:20:25.244 | File >> Disconnect selected. 2025-01-18 12:20:25.244 | CQG WebAPI | Sending Web API Logoff message. 2025-01-18 12:20:25.244 | CQG WebSocket socket (1) | CloseSocket call. 2025-01-18 12:20:25.244 | CQG WebSocket | WebSocket closed. 2025-01-18 12:20:25.244 | CQG WebAPI | WebSocket closed. 2025-01-18 12:20:25.244 | CQG WebAPI | Disconnected. 2025-01-18 12:20:25.244 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2025-01-18 12:20:25.273 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2025-01-18 12:20:25.273 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2025-01-18 12:20:25.326 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2025-01-18 12:20:25.326 | CQG WebSocket socket (1) | Closed. 2025-01-18 12:20:43.953 | 2025-01-18 12:20:43.953 | CQG WebAPI | Connecting to server api.cqg.com 2025-01-18 12:20:43.953 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-01-18 12:20:44.096 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-01-18 12:20:44.096 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-01-18 12:20:44.096 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2025-01-18 12:20:44.163 | CQG WebSocket | Opening WebSocket. 2025-01-18 12:20:44.163 | CQG WebSocket | Sending WebSocket handshake. 2025-01-18 12:20:44.370 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-01-18 12:20:44.370 | CQG WebSocket | Server header | Connection: Upgrade 2025-01-18 12:20:44.370 | CQG WebSocket | Server header | Sec-WebSocket-Accept: 0CQRcWJjK3ic73VJtQIR/yDs6qw= 2025-01-18 12:20:44.370 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-01-18 12:20:44.370 | CQG WebSocket | Server header | Upgrade: websocket 2025-01-18 12:20:44.370 | CQG WebSocket | Server header | 2025-01-18 12:20:44.370 | CQG WebSocket | Web socket state is now open. 2025-01-18 12:20:44.370 | CQG WebAPI | WebSocket connected. 2025-01-18 12:20:44.370 | CQG WebAPI | Sending market data logon message. 2025-01-18 12:20:44.696 | CQG WebAPI | Base Time: 2025-01-18T04:27:42. 2025-01-18 04:27:42 2025-01-18 12:20:44.696 | CQG WebAPI | Logon successful. Session Token = Uk4q8CQkCNWEMVpge+YEb3Bqr3fVLD/W2oCUxvtX6JoVsTDVksjq7n+sw7c1LG2g+CE0aXqFcGd 2025-01-18 12:20:44.696 | CQG WebAPI | Connected to server complete. 2025-01-18 12:20:44.697 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-18 12:20:44.697 | Updated verified funded futures trading account ending date to: 2025-02-17 11:20:44 2025-01-18 12:20:44.697 | CQG WebAPI | Sending Trade Accounts request message. 2025-01-18 12:20:44.883 | CQG WebAPI | Brokerage name: AMP. Account Name: 195249 2025-01-18 12:20:44.883 | Updated verified funded futures trading account ending date to: 2025-02-17 11:20:44 2025-01-18 12:20:44.883 | CQG WebAPI | Sending collateral subscribe request. 2025-01-18 12:20:44.947 | CQG WebAPI | Sending positions subscribe request. RequestID: 471564 2025-01-18 12:20:44.948 | CQG WebAPI | Sending orders subscribe request. RequestID: 471565 2025-01-18 12:20:45.075 | Using symbol data fast lookup vector 2025-01-18 12:20:45.075 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DDH25. ID: 1 2025-01-18 12:20:45.075 | Symbol Error | F.US.DDH25 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DDH25. ID: 1 2025-01-18 12:20:45.075 | CQG WebAPI | Using primary service for historical data for F.US.DDH25 2025-01-18 12:20:45.075 | No historical data client is currently set to download historical Intraday data for F.US.DDH25. 2025-01-18 12:20:45.075 | Real-time Intraday chart data file updates started for F.US.DDH25 2025-01-18 12:20:45.075 | Intraday chart data file opened for F.US.DDH25 I hope you can help me. Thank you very much best regards Michael |
| [2025-01-21 17:00:07] |
| John - SC Support - Posts: 38782 |
|
The symbol - F.US.DDH25 - is the EUREX DAX index. You are not setup to get any real-time data from us for EUREX, and we do not support real-time data from CQG for this. Therefore, you would need to setup the EUREX exchange that is part of our Denali Exchange Data Feed in order to get the data for this. Follow these instructions to do this: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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