Support Board
Date/Time: Wed, 19 Mar 2025 05:18:04 +0000
Post From: Attempt to access live data with AMP Live Trading Account in vain
| [2025-01-17 16:50:31] |
| John - SC Support - Posts: 38782 |
|
There is nothing attached, so we do not know what error message you are getting - but you should not be having a problem for instruments traded on the CME Group, as that is the exchange you have active. If you are having a problem with an instrument from the CME Group, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |