Support Board
Date/Time: Tue, 22 Apr 2025 18:06:04 +0000
Live Data
View Count: 190
| [2025-01-02 13:44:38] |
| Kadodia12 - Posts: 27 |
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My subscription is all up to date but I can't get any live data for my CQG broker account or Rithic. This is the output of the log file: 2025-01-02 05:40:49.140 | CQG WebAPI | Connecting to server api.cqg.com 2025-01-02 05:40:49.140 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-01-02 05:40:49.141 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-01-02 05:40:49.141 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-01-02 05:40:49.141 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2025-01-02 05:40:49.158 | CQG WebSocket | Opening WebSocket. 2025-01-02 05:40:49.158 | CQG WebSocket | Sending WebSocket handshake. 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Connection: Upgrade 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Sec-WebSocket-Accept: wXrjSV9bsicbHIAs6yxv8Jo6Ess= 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Upgrade: websocket 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | 2025-01-02 05:40:49.218 | CQG WebSocket | Web socket state is now open. 2025-01-02 05:40:49.218 | CQG WebAPI | WebSocket connected. 2025-01-02 05:40:49.218 | CQG WebAPI | Sending market data logon message. 2025-01-02 05:40:49.463 | CQG WebAPI | Base Time: 2024-12-29T16:02:56. 2024-12-29 16:02:56 2025-01-02 05:40:49.463 | CQG WebAPI | Logon successful. Session Token = 3UhJGeVUwfTE6X2+3bbdGApmhHIxhVZCl6aqFibv1Hg9P4txxKFtsLggJxzAM+O0SnZktw1Pyw+ 2025-01-02 05:40:49.463 | CQG WebAPI | Connected to server complete. 2025-01-02 05:40:49.464 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-02 05:40:49.464 | Updated verified funded futures trading account ending date to: 2025-02-01 10:40:49 2025-01-02 05:40:49.465 | CQG WebAPI | Sending Trade Accounts request message. 2025-01-02 05:40:49.467 | Using symbol data fast lookup vector 2025-01-02 05:40:49.467 | CQG WebAPI | Starting real-time market data updates for: F.US.CLEG25. ID: 1 Service code: cqg 2025-01-02 05:40:49.467 | CQG WebAPI | Sending symbol resolution request for F.US.CLEG25. ID: 297165 2025-01-02 05:40:49.467 | CQG WebAPI | Requesting security definition data for: F.US.CLEG25. ID: 1 2025-01-02 05:40:49.467 | CQG WebAPI | Using primary service for historical data for F.US.CLEG25 2025-01-02 05:40:49.467 | Added historical Intraday data request for F.US.CLEG25 to the queue. 2025-01-02 05:40:49.468 | Intraday data recording state for symbol F.US.CLEG25 is set to download 'Pending'. 2025-01-02 05:40:49.468 | Triggering next historical data download in queue. 2025-01-02 05:40:49.469 | Delaying start of download for F.US.CLEG25. 2025-01-02 05:40:49.556 | CQG WebAPI | Received symbol resolution report for symbol F.US.CLEG25. Search Symbol: F.US.CLEG25. Request ID: 297165. Contract ID: 1. 2025-01-02 05:40:49.556 | CQG WebAPI | Requesting market data for F.US.CLEG25 2025-01-02 05:40:49.556 | CQG WebAPI | Brokerage name: AMP3. Account Name: 172651 2025-01-02 05:40:49.556 | Updated verified funded futures trading account ending date to: 2025-02-01 10:40:49 2025-01-02 05:40:49.556 | CQG WebAPI | Sending collateral subscribe request. 2025-01-02 05:40:49.575 | CQG WebAPI | Market data subscription for F.US.CLEG25 was unsuccessful. Text: Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. 2025-01-02 05:40:49.575 | Symbol Error | F.US.CLEG25 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. 2025-01-02 05:40:49.708 | CQG WebAPI | Sending positions subscribe request. RequestID: 297167 2025-01-02 05:40:49.709 | CQG WebAPI | Sending orders subscribe request. RequestID: 297168 2025-01-02 05:40:49.970 | HD Request # 31 | Downloading Intraday chart data for F.US.CLEG25 to the file F.US.CLEG25.scid. Service: cqg 2025-01-02 05:40:49.971 | HD Request # 31 | Download start date-time: 2024-06-30 06:40:49.000000. File last date-time: 00:00:00.000000 2025-01-02 05:40:49.971 | HD Request # 31 | Requesting historical Minute data. 2025-01-02 05:40:50.035 | HD Request # 31 | Error downloading historical Intraday data for F.US.CLEG25. Instrument F.US.CLE (corresponding to ID 1) is not allowed. 2025-01-02 05:40:50.035 | HD Request # 31 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.CLEG25 2025-01-02 05:40:50.037 | HD Request # 31 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-01-02 05:40:50.037 | HD Request # 31 | Completion time: 1s. 2025-01-02 05:40:50.037 | HD Request # 31 | Intraday data download complete for F.US.CLEG25. Unique request ID: 41 2025-01-02 05:40:50.037 | Removing historical data download ID 41. 2025-01-02 05:40:50.037 | Real-time Intraday chart data file updates started for F.US.CLEG25 2025-01-02 05:40:50.037 | Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEG25.scid. Thread ID: 460 2025-01-02 05:40:50.037 | Intraday chart data file opened for F.US.CLEG25 2025-01-02 05:40:50.037 | HD Request # 31 | Enabling Intraday chart updating for symbol. 2025-01-02 05:40:50.038 | 2025-01-02 05:40:50.038 | No download requests in the queue to start downloads for. 2025-01-02 05:40:54.464 | Requesting market depth updates for: F.US.CLEG25 if supported. NumLevels=100 2025-01-02 05:40:54.464 | CQG WebAPI | Requesting market data including full depth for F.US.CLEG25 2025-01-02 05:40:54.529 | CQG WebAPI | Market data subscription for F.US.CLEG25 was unsuccessful. Text: Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. 2025-01-02 05:40:54.529 | Symbol Error | F.US.CLEG25 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. Please investigate asap. Thanks |
| [2025-01-02 14:02:49] |
| Kadodia12 - Posts: 27 |
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Hello is anybody looking at this??
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| [2025-01-02 17:30:32] |
| John - SC Support - Posts: 39416 |
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We do not have support for data from CQG for The CME Group and EUREX. This is part of the reason why you are getting that error. But, you are setup to get data from our Denali Exchange Data Feed for the CME Group. So you should be getting the data from us, but for some reason you are not. Make sure the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" is set to "Yes". If it is set to "No" (which is the only reason you would be trying to get data from CQG for the CME Group) then change it to "Yes" and then select OK to close that window. Then select "File >> Reconnect". After this, you should not have an issue for the CME Group data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 18:10:10] |
| Kadodia12 - Posts: 27 |
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ive been able to connect to the CQG account up till now. Someone else on another thread recommended I try force login. That resolved the problem
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