Support Board
Date/Time: Tue, 22 Apr 2025 21:32:57 +0000
Post From: Live Data
| [2025-01-02 13:44:38] |
| Kadodia12 - Posts: 27 |
|
My subscription is all up to date but I can't get any live data for my CQG broker account or Rithic. This is the output of the log file: 2025-01-02 05:40:49.140 | CQG WebAPI | Connecting to server api.cqg.com 2025-01-02 05:40:49.140 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2025-01-02 05:40:49.141 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2025-01-02 05:40:49.141 | CQG WebSocket socket (1) | New receive buffer size: 0 2025-01-02 05:40:49.141 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2025-01-02 05:40:49.158 | CQG WebSocket | Opening WebSocket. 2025-01-02 05:40:49.158 | CQG WebSocket | Sending WebSocket handshake. 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Connection: Upgrade 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Sec-WebSocket-Accept: wXrjSV9bsicbHIAs6yxv8Jo6Ess= 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | Upgrade: websocket 2025-01-02 05:40:49.218 | CQG WebSocket | Server header | 2025-01-02 05:40:49.218 | CQG WebSocket | Web socket state is now open. 2025-01-02 05:40:49.218 | CQG WebAPI | WebSocket connected. 2025-01-02 05:40:49.218 | CQG WebAPI | Sending market data logon message. 2025-01-02 05:40:49.463 | CQG WebAPI | Base Time: 2024-12-29T16:02:56. 2024-12-29 16:02:56 2025-01-02 05:40:49.463 | CQG WebAPI | Logon successful. Session Token = 3UhJGeVUwfTE6X2+3bbdGApmhHIxhVZCl6aqFibv1Hg9P4txxKFtsLggJxzAM+O0SnZktw1Pyw+ 2025-01-02 05:40:49.463 | CQG WebAPI | Connected to server complete. 2025-01-02 05:40:49.464 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-02 05:40:49.464 | Updated verified funded futures trading account ending date to: 2025-02-01 10:40:49 2025-01-02 05:40:49.465 | CQG WebAPI | Sending Trade Accounts request message. 2025-01-02 05:40:49.467 | Using symbol data fast lookup vector 2025-01-02 05:40:49.467 | CQG WebAPI | Starting real-time market data updates for: F.US.CLEG25. ID: 1 Service code: cqg 2025-01-02 05:40:49.467 | CQG WebAPI | Sending symbol resolution request for F.US.CLEG25. ID: 297165 2025-01-02 05:40:49.467 | CQG WebAPI | Requesting security definition data for: F.US.CLEG25. ID: 1 2025-01-02 05:40:49.467 | CQG WebAPI | Using primary service for historical data for F.US.CLEG25 2025-01-02 05:40:49.467 | Added historical Intraday data request for F.US.CLEG25 to the queue. 2025-01-02 05:40:49.468 | Intraday data recording state for symbol F.US.CLEG25 is set to download 'Pending'. 2025-01-02 05:40:49.468 | Triggering next historical data download in queue. 2025-01-02 05:40:49.469 | Delaying start of download for F.US.CLEG25. 2025-01-02 05:40:49.556 | CQG WebAPI | Received symbol resolution report for symbol F.US.CLEG25. Search Symbol: F.US.CLEG25. Request ID: 297165. Contract ID: 1. 2025-01-02 05:40:49.556 | CQG WebAPI | Requesting market data for F.US.CLEG25 2025-01-02 05:40:49.556 | CQG WebAPI | Brokerage name: AMP3. Account Name: 172651 2025-01-02 05:40:49.556 | Updated verified funded futures trading account ending date to: 2025-02-01 10:40:49 2025-01-02 05:40:49.556 | CQG WebAPI | Sending collateral subscribe request. 2025-01-02 05:40:49.575 | CQG WebAPI | Market data subscription for F.US.CLEG25 was unsuccessful. Text: Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. 2025-01-02 05:40:49.575 | Symbol Error | F.US.CLEG25 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. 2025-01-02 05:40:49.708 | CQG WebAPI | Sending positions subscribe request. RequestID: 297167 2025-01-02 05:40:49.709 | CQG WebAPI | Sending orders subscribe request. RequestID: 297168 2025-01-02 05:40:49.970 | HD Request # 31 | Downloading Intraday chart data for F.US.CLEG25 to the file F.US.CLEG25.scid. Service: cqg 2025-01-02 05:40:49.971 | HD Request # 31 | Download start date-time: 2024-06-30 06:40:49.000000. File last date-time: 00:00:00.000000 2025-01-02 05:40:49.971 | HD Request # 31 | Requesting historical Minute data. 2025-01-02 05:40:50.035 | HD Request # 31 | Error downloading historical Intraday data for F.US.CLEG25. Instrument F.US.CLE (corresponding to ID 1) is not allowed. 2025-01-02 05:40:50.035 | HD Request # 31 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.CLEG25 2025-01-02 05:40:50.037 | HD Request # 31 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2025-01-02 05:40:50.037 | HD Request # 31 | Completion time: 1s. 2025-01-02 05:40:50.037 | HD Request # 31 | Intraday data download complete for F.US.CLEG25. Unique request ID: 41 2025-01-02 05:40:50.037 | Removing historical data download ID 41. 2025-01-02 05:40:50.037 | Real-time Intraday chart data file updates started for F.US.CLEG25 2025-01-02 05:40:50.037 | Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEG25.scid. Thread ID: 460 2025-01-02 05:40:50.037 | Intraday chart data file opened for F.US.CLEG25 2025-01-02 05:40:50.037 | HD Request # 31 | Enabling Intraday chart updating for symbol. 2025-01-02 05:40:50.038 | 2025-01-02 05:40:50.038 | No download requests in the queue to start downloads for. 2025-01-02 05:40:54.464 | Requesting market depth updates for: F.US.CLEG25 if supported. NumLevels=100 2025-01-02 05:40:54.464 | CQG WebAPI | Requesting market data including full depth for F.US.CLEG25 2025-01-02 05:40:54.529 | CQG WebAPI | Market data subscription for F.US.CLEG25 was unsuccessful. Text: Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. 2025-01-02 05:40:54.529 | Symbol Error | F.US.CLEG25 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.CLE (corresponding to ID = 1) is not enabled. Please investigate asap. Thanks |