Support Board
Date/Time: Tue, 04 Nov 2025 11:13:54 +0000
Trade Order Error
View Count: 352
| [2024-12-10 14:30:27] |
| User447246 - Posts: 8 |
|
Hi, i wanted to place an NQ order using the trading evaluator and got the following message: 2024-12-10 15:08:25.135 | Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 17051. Service Order ID: (none). Symbol: NQZ24. Account: Tommy * What to do? |
| [2024-12-10 17:15:39] |
| John - SC Support - Posts: 42737 |
|
From what we can see of your account, it looks like you are connecting to the "Trade Evaluator", which is for real-time data. You are not setup to get any real-time data from us for the CME Group, therefore you are getting the delayed streaming data. In this case, you would need to connect to the "Trading Evaluator - Delayed".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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