Support Board
Date/Time: Sun, 24 Nov 2024 00:18:52 +0000
Data Connection Issue – Stopped Receiving Data from Interactive Brokers
View Count: 91
| [2024-11-06 20:00:35] |
| mpbar1 - Posts: 1 |
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Dear SierraChart Support, Since the end of October, I have stopped receiving data via my connection with Interactive Brokers, despite having a valid subscription for exchange and market data through SierraChart. I received the following error message in the Message Log in SierraChart: "Need additional market data permissions - Depth: CME; IB Error Code: 2152." "Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100003." "Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100002." and Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. and several more.. I have already raised this issue with Interactive Brokers support and am currently awaiting their response. In the meantime, is there anything you can check on your end or any configurations I might adjust in SierraChart to resolve the issue? Thanks for your assistance. Best, Michal |
| [2024-11-06 20:12:08] |
| John - SC Support - Posts: 36238 |
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There is nothing on our end to be done. Those messages are from Interactive Brokers, so it is something about your setup with them that is the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-07 03:38:01] |
| User584084 - Posts: 262 |
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I get real-time futures data from Interactive Brokers also. I checked my message log file. The 2152 and 2104 error codes are happening between 17:00 PM EST and 18:00 PM EST when the CME, CBOT, COMEX, and NYMEX exchanges are closed for 1 hour. No futures data is available from the futures exchanges during this time period. Sierra Chart is logging this IB TWS error code during this time period. The error code is not affecting the operation of Sierra Chart. I have no issues getting real-time futures data from Interactive Brokers for Sierra Chart after 18:00 PM EST and before 17:00 PM EST for the month of November or before. Sierra Chart is operating normally pulling data from IB TWS. My futures chart settings are set for an evening session of 18:00:00 PM EST to 9:29:59 AM EST and an intraday session of 09:30:00 AM EST to 16:59:59 PM EST. Which symbols are you following that you cannot get real-time futures data for since October? List the full Sierra Chart symbols with the exchange and expiration date. Date Time Of Last Edit: 2024-11-07 03:48:11
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| [2024-11-07 04:57:04] |
| Sierra_Chart Engineering - Posts: 17154 |
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Those messages are from Interactive Brokers so there is nothing we can do about them. What we do recommend is you activate the CME exchanges for the symbols that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Then you will be relying only on Sierra Chart provided data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-07 04:59:03
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