Support Board
Date/Time: Sun, 24 Nov 2024 02:59:31 +0000
Post From: Data Connection Issue – Stopped Receiving Data from Interactive Brokers
| [2024-11-06 20:00:35] |
| mpbar1 - Posts: 1 |
|
Dear SierraChart Support, Since the end of October, I have stopped receiving data via my connection with Interactive Brokers, despite having a valid subscription for exchange and market data through SierraChart. I received the following error message in the Message Log in SierraChart: "Need additional market data permissions - Depth: CME; IB Error Code: 2152." "Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100003." "Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100002." and Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. and several more.. I have already raised this issue with Interactive Brokers support and am currently awaiting their response. In the meantime, is there anything you can check on your end or any configurations I might adjust in SierraChart to resolve the issue? Thanks for your assistance. Best, Michal |