Support Board
Date/Time: Thu, 31 Oct 2024 10:12:43 +0000
TROUBLE WITH DOWNLOADING HISTORICAL DATA
View Count: 138
| [2024-10-14 15:58:39] |
| User722245 - Posts: 18 |
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Dear Team, I have logged my apex account with Sierra Chart. I am in trouble because the message downloading historical data is very long it last for more than 15 minutes and I think this is not normal. Can you help me. Please find here attached the link with printscreen. Tanks and regards, Alessandro D'Angelo https://www.sierrachart.com/image.php?Image=1728921327200.png |
| [2024-10-14 17:15:51] |
| John - SC Support - Posts: 35639 |
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You are getting your data from Rithmic, and they have a limited amount of historical data. You should not use a Continuous Futures Contract with the Rithmic data, as any missing data from previous contracts will not be able to be downloaded. This is most likely the reason for what you are seeing. Also, you may want to limit the number of days to load for your data. Typically Rithmic does not have more than 5 days of data. So if you are loading more days and you do not already have that data on your system, then this could also lead to the problem you are having. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-14 18:28:09] |
| User722245 - Posts: 18 |
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John - SC Support [Direct Messages] - Posts: 35191 Dear John, 1) In reference to your reply, how can I reduce the datas to 5 days as suggested by you. 2) In addition of the first point mentioned here above, "Sierra Chart Teton Futures Order Routing" would be a solution to obtain more data days ? If yes, how can I run this application on Sierra Chart. Can you help me again with thoses points ? Thank you. Alessandro D'Angelo |
| [2024-10-14 20:36:53] |
| John - SC Support - Posts: 35639 |
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1. Set the following setting to 5: Chart Settings: Days to Load for Intraday Chart Data Type (Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method: Days to Load menu) 2. The Teton Order Routing Service is used only for live trading for the CME Group. Most Prop Firms (like APEX) use Rithmic for their order handling, and it is not possible for you to switch this - it is not a choice you get to make. If you are interested in using Teton for live trading, then refer to the information at the following link: Sierra Chart Teton Futures Order Routing -- In order to be able to get more data into your chart, you would need to use our Denali Exchange Data Feed. Refer to the information at the following link: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-16 10:24:06] |
| User722245 - Posts: 18 |
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[2024-10-14 20:36:53]#4[Go To First Post] John - SC Support [Direct Messages] - Posts: 35243 Dear John, I have tried to set up your link Chart Settings: Days to Load for Intraday Chart Data Type (Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method: Days to Load menu) I have inserted 5 into the option "Days to load for Intraday Chart Data type + Apply all + Ok, is that correct ? Despite this digit introduction, I still have the trouble on the main screen with the downloading historical data. Can you help me again on this issue ? Sorry to bother you. Regards, Alessandro D'Angelo |
| [2024-10-16 11:45:10] |
| Sierra_Chart Engineering - Posts: 16766 |
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You are going to have historical data issues when using Rithmic data. There is no way to avoid this other than using the Denali Exchange Data Feed. Refer to: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-16 15:06:46] |
| User722245 - Posts: 18 |
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Sierra_Chart Engineering [Direct Messages] - Posts: 16639 Dear Team, Thank you for your answer. In reading your summary about Rithmic Market Data and Support Policy I can see than Apex is definitely considered by your side as one of the worst provider for your platform. Even I am going through the Denali, I have a lot of chances as datas are not well displayed. It is my understanding correct ? 1. How can I activate the Denali ? 2. Would you kindly provide to me a list of prop firm which are accurate and which are going to work well with Sierra Chart ? 3. I am interested in LMI/Volfix, this platform it is suiting well with Sierra Chart ? Thank you for your reply and regards, Alessandro D'Angelo |
| [2024-10-16 16:22:51] |
| John - SC Support - Posts: 35639 |
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Even I am going through the Denali, I have a lot of chances as datas are not well displayed.
It is my understanding correct ? You are not using our Denali Exchange Data Feed. With our data feed, you have access to historical data going back to 2011 (depending on the instrument). There is no missing data. 1. Follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Keep in mind, you need to have a live, funded, futures trading account that you can connect your Sierra Chart Account to at least once a month for verification. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges 2. We do not have a list like this. Apteros trading does use our Trade Evaluation environment for their tryouts. So you could check with them. But otherwise, most use Rithmic. Using our Denali Exchange Data Feed is a big first step. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-16 18:18:54] |
| User722245 - Posts: 18 |
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John - SC Support [Direct Messages] - Posts: 35275 Dear Team, To be honest with you, the more I speak with the contact center the more I am confused. All the explanations I received were too complicated. All of them include terms and technical systems than only a professional as you can fully understand all involvements they have. I chose APEX because all my teachers in Geneva Trade Center school use Apex as well as propfirm so I suppose they know what they do. Can you please confirm the following. If I buy the denali exchange data feed for CME, I should have the depth of market and consequently the initial message error should disappear "waiting to download historical data". I just want you to kindly confirm with a simple YES or NO from your side. Many thanks and regards, Alessandro D'Angelo |
| [2024-10-16 19:26:38] |
| John - SC Support - Posts: 35639 |
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If I buy the denali exchange data feed for CME, I should have the depth of market and consequently the initial message error should disappear "waiting to download historical data". I just want you to kindly confirm with a simple YES or NO from your side.
Yes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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