Support Board
Date/Time: Fri, 22 Nov 2024 17:34:42 +0000
Data Issues on Rithmic Accounts - Historical Download Skipped
View Count: 95
| [2024-09-27 14:30:53] |
| User897044 - Posts: 1 |
|
Hello. I am currently getting the "Historical Download Skipped" error when connecting to my prop firm accounts that are through Rithmic. I have the Denali Feed active. I have checked that my agreements are still active, but re-signed it anyways as a Non-professional just to make sure. I did spend some time traveling, but believe I did the one per month log in to my Stage 5 account for August before I left and I did it for September when I got back. When I log into my Stage 5 account or select SC Data, the data is on the chart (although is it delayed by almost 15 minutes when compared to another charting platform!). When I log into my Rithmic accounts (Fast Track Trading), it gives me the "Historical Download Skipped" error. I've followed the support pages that have referenced this issue and haven't been able to resolve it. I am sure it is something small I am missing, but would love any additional guidance to get it to work. I never had a problem with connecting the accounts and getting data previous to my vacation. I am using only MESZ4 and MGCZ4 current contracts, which were rolled over after vacation and I updated the contracts in my symbols list. Thanks for your help. |
| [2024-09-27 15:13:15] |
| John - SC Support - Posts: 36222 |
|
You do not currently have any exchanges active with us. Therefore the data you are getting when connected to Rithmic is from Rithmic, which is why you are not able to get the historical data. And this is also why you are getting the delayed streaming data when connected to SC Data - All Services. Your exchange selection did not renew on September 1, 2024 due to insufficient funds at that time. You can activate the exchange you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You should wait until October 1, 2024 to activate the exchange, otherwise you will pay the full amount for the exchange to get the data for the remaining 2 trading days of September, since the exchanges are not pro-rated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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