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Date/Time: Sat, 19 Apr 2025 09:48:46 +0000

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Temporarly pause data feed during my vacation time

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[2024-09-26 06:51:36] #1 [Go To First Post]
User205052 - Posts: 52
Hi, I am in the process of going on vacation a couple of times about 15 days each. Can I "PAUSE" data feed during my vacation time, so I can save data feed charges/fee. Let me know how to make this happen. Let me know what I should I do to PAUSE DATA FEED, TEMPORARLY & REACTIVATE AGAIN. IS there a app or form, where I can "Check Boxes" to activate and pause, data feed. Thanks Date Time Of Last Edit: 2024-09-26 13:31:08

[2024-09-26 06:52:44] #2 [Go To First Post]
User205052 - Posts: 52
Hi, I am in the process of going on vacation a couple of times about 15 days each. Can I "PAUSE" data feed during my vacation time, so I can save data feed charges/fee. Let me know how to make this happen. Let me know what I should I do to PAUSE DATA FEED, TEMPORARLY & REACTIVATE AGAIN. IS there a app or form, where I can "Check Boxes" to activate and pause, data feed. Thanks Date Time Of Last Edit: 2024-09-26 13:30:57

[2024-09-26 13:45:22] #3 [Go To First Post]
John - SC Support - Posts: 39362
We do not have a way to "Pause" subscriptions (package or data). What you can do is to turn it off, so it does not renew at the next increment. For the exchange that you have active, you would deactivate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges When you deactivate the exchange, you are setting it to not renew. You will continue to get the data through the end of the current month, but then it will not renew on the first day of the following month and your data will stop at that time. With regards to your Usage Time, we can refund this in whole month (31 day) increments, so you can get some of the time back. Right now, you have 50 days of Usage Time, so we can refund 1 month (31 days) which would leave you with 19 days of Usage Time remaining. When you get back from vacation, you would need to re-activate your package and your data feed. To activate the package, follow these instructions: Sierra Chart Purchase and License Information: Instructions And to re-activate the exchange, go to the same page given above to deactivate and activate the exchange that you want. -- Given that you state that you will only be done for 15 days, it doesn't sound like you will want to do any of the above, but we have given you the information nonetheless. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-04 19:27:58] #4 [Go To First Post]
User205052 - Posts: 52
Hi, I have to transfer "Control Bar" settings & other chart settings from my Desk top Sierra Chart to Lap top Sierra chart Can you tell me what files / file names, should I copy from Desk top to Laptop appreciate your help in advance Rajkumar [Number removed for privacy] Date Time Of Last Edit: 2024-10-04 20:03:04

[2024-10-04 20:02:46] #5 [Go To First Post]
John - SC Support - Posts: 39362
Refer to the following: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-03-18 09:14:53] #6 [Go To First Post]
User205052 - Posts: 52
Hi, I am back from vacation. Today March 18, 2025 I activated sierra Chart. My platform does not have connection See attached notification: says Service Connection Error. Connection error message from Service Teton CME Order Routing Connection error. No trade account assigned/Date-Time 2025-03-18 5:08:15 Direct me how to fix this situation Thanks, Rajkumar Raja 240 413 7285


sierra 3182025 Capture.PNG / V - Attached On 2025-03-18 09:14:24 UTC - Size: 15.86 KB - 20 views Attachment Deleted.

[2025-03-18 12:31:35] #7 [Go To First Post]
User205052 - Posts: 52
Hi, with settings under global SC Data Service I receive delayed data under TETON CME Order Routing (Trading) receive error saying No trade account assigned thanks help me to fix the situation Rajkumar Raja 240 413 7285


sierra SC Data Service delayed data Capture.PNG / V - Attached On 2025-03-18 12:31:21 UTC - Size: 9.95 KB - 17 views

[2025-03-18 16:00:45] #8 [Go To First Post]
User205052 - Posts: 52
Hi No live data. settings settings: with, Teton CME Routing...............Connection Error or Trade account not assigned with SC Data.... Not Connected Rajkumar Raja

[2025-03-18 17:23:51] #9 [Go To First Post]
John - SC Support - Posts: 39362
Make sure you have the correct Clearing Firm selected in the "Data/Trade Service Settings". If the Clearing Firm is correct, then you would need to ask your broker about why you are getting that error. -- Separately, you do not have any exchanges active with our Denali Exchange Data Feed, so you will not get the real-time data. You can activate the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Not having the data setup will NOT cause the issue you have above. This is completely separate. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-03-18 17:55:02] #10 [Go To First Post]
User205052 - Posts: 52
Hi again, set for Teton CME Routing (Trading) clearing Firm : Dorman/Stage5 it works but Delayed data by 10 minutes how to fix this thanks Rajkumar Raja

[2025-03-18 19:42:32] #11 [Go To First Post]
User205052 - Posts: 52
Hi, I trade YM, SHOULD i ACTIVATE CME OR CBOT FOR ADDITIONAL $2 PER MONTH FOR TOP OF THE BOOK should I avtivate https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox 3 CME non-professional top-of-book or 8 CBOT non-professional top-of-book I have activated both CME & CBOT for extra $2/mo still I RECEIVE DELAYED STREAMING DATA, 10 MINUTES DELAY HOW TO FIX IT THANKS

[2025-03-18 22:20:50] #12 [Go To First Post]
John - SC Support - Posts: 39362
YM is traded on CBOT, so you may not need the "CME Non-Professional Top-of-Book". But that is something you need to decide. You should be getting real-time data for instruments traded on the CME and CBOT. Everything looks good for your account for these exchanges. If you are still having an issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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